Bear,

, Live and Learn. Go next door and get a kid to do it =$5.

Works every time.

Jim

I have had very little in the way of problems with Telstra.

BTW, if you know a current or past Telstra employee, then they can help if you are experiencing problems.  They have access to a special Alumni contact who will manage their & their family or friends issues.  I have used it for a complicated billing issue that my Daughter was having trouble resolving.

 

NBN is a worry though.  Unfortunately my area is about to have NBN availability via our existing Co-ax cable (HFC they now call it).  

I currently get a constant 115Mbps download & 200gig/month on a bundle with my landline. I can't find a comparable NBN based alternative.  So it looks like I'll hold out until I am forced to change when they switch off the copper connected land line in about 18mths.

Bloody Govt. & their half baked NBN.  It's a National disgrace.  The only answer was and still is Fiber to the Premises.  Politicians have buggered it up again.

Cupie wrote:

---

SNIP~~~ I currently get a constant 115Mbps download & 200gig/month on a bundle with my landline. I can't find a comparable NBN based alternative.  So it looks like I'll hold out until I am forced to change when they switch off the copper connected land line in about 18mths.

---

Gday...

Who is your internet provider? In which major city are you located? Where in the major city are you located?

This review seems to have missed whoever is providing your internet 

http://www.businessinsider.com.au/network-speed-heres-how-australias-biggest-telcos-stack-up-2016-6

Cheers - John

You must be bloody lucky to use chat on Telstra. I tried three times last week in Qld. First time I started at 23rd in line three hours later I was number 19. Never got past tenth in line and just gave up after hours waiting.  Partly because of having to refresh page all the time.

 

I had bought a prepaid Wi Fi  and before I purchased it asked the girl in the Telstra store to check the coverage map. All good, Good indoor for phone and internet. I am just 6.2 K's from the Centre of Hervey Bay. The Towers are on the tops of hills. Internet and Phone. ABSOLUTE RUBBISH.

I get SMS texts sometimes hours later but phone NO Internet sometimes in the wee hours I get the net.

Won't ever get better, they won't spend money on the coverage because that will go when the NBN Comes. When will that be? No Bloody idea because the NBN site has no info re roll out in HB Just sign up to get emails about the roll out. Did that two years ago, No Email surprise surprise.

 

Ever wondered why the Telstra store in the shopping malls are so busy and Optus and all the rest are not......... Might it be people complaining and trying to get their issues dealt with.

JackoFJR wrote:

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I must be lucky, I have always found Telstra to be very good when I have had a problem .

---

 Another happy Telstra customer, they are so helpful!

No complaints from me, been with Telstra for ever, very few hiccups, and what there were dealt with promptly.

If your having problems with an Apple product why not visit the Apple store?

I must admit I do find it frustrating in the Telstra shops now with the queues, but it appears to be no different to Apple, as my son said he waited 2.5 hours for an issue with his super duper phone at the Apple store in Adelaide the other day. Just another reduction in staff numbers to provide timely service, I guess.

That said, I have always been attended to within a reasonable time (20 minutes I think is my longest wait), and my issues or requests cleared up quickly.

When we were away last year, the help centre, wherever it is, was also reasonable to deal with, and had us on line quickly.

All in all I am glad I have stayed with Telstra over the years, and would recommend no one else for travellers, as our mobiles and mobile internet have served us well around the country

Vince like you being a resident of Lake Macquarie I would never attempt to go to Charlestown or Kotara at this time of year, I chose the best of 3 bad options Glendale. Being a shareholder I am glad to see that at least some people are happy with their Telstra service and like Macka I have been with them for over 40 years. As far as assistance with past problems I have experienced a mixed bag some very good some quite poor mainly it will depend on the person that you end up with and their understanding of the issue. Santa if I was having a problem with the iPad I would have gone to Apple but the message I was getting for 2 weeks when trying to activate the WiFi  "Telstra are currently experiencing a problem with proceeding to the next step but don't worry we are working on it - please try again later ".

This east lakes area was one of the pioneer areas for the NBN rollout in Australia and believe me the feedback I get from people who have so far switched is fairly negative. My 86 year old father got his landline taken off last week after numerous failed attempts by Telstra to get it working properly after the NBN installation, he now relies entirely on his mobile for communication.

Totally agree with the parallels between the Apple Store and The Telstra shop there seems to be myriads of staff walking the floor just waiting to pounce on people when they walk in to buy something. The help side seems undermanned and overworked in trying to deal with those who are looking for assistance with products that they have already spent their money on. Macka don't get me wrong I don't have a problem with the Philipinos or Indians, I have a problem with trying to make someone understand what my issue is. This is made worse by us both speaking in accented english, I would much prefer to be showing someone face to face. The young fellah at the Apple Store told us while setting up and showing us probably for the 6th time the functions of the new iPad that we had just purchased "Don't worry I try to take it very slowly with people of a similar age to my parents as I know that you didn't grow up with this stuff like we of the younger generation did ". Cheeky bugger but probably true..by the way the Wifi is now working.

Maybe the 2 hour wait was because it was the Xmas rush and is not the normal state of affairs.

rockylizard wrote:

---

Cupie wrote:

---

SNIP~~~ I currently get a constant 115Mbps download & 200gig/month on a bundle with my landline. I can't find a comparable NBN based alternative.  So it looks like I'll hold out until I am forced to change when they switch off the copper connected land line in about 18mths.

---

Gday...

Who is your internet provider? In which major city are you located? Where in the major city are you located?

This review seems to have missed whoever is providing your internet 

http://www.businessinsider.com.au/network-speed-heres-how-australias-biggest-telcos-stack-up-2016-6

Cheers - John

---

 John ...  This review seems to be for Mobile internet. (3G & 4G).  

My results are for fixed broadband , on what was Telstra co-axial cable (Initially installed for Foxtel but now owned by NBN & operated by Telstra).  I have a super fast cable BB with a free speed boost.  Brisbane area.

Of course when I go off from my ethernet connection (ie PC plugged into the modem) to WiFi the speed drops to around 30Mbs.

Cupie wrote:

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 John ...  This review seems to be for Mobile internet. (3G & 4G).  

My results are for fixed broadband , on what was Telstra co-axial cable (Initially installed for Foxtel but now owned by NBN & operated by Telstra).  I have a super fast cable BB with a free speed boost.  Brisbane area.

Of course when I go off from my ethernet connection (ie PC plugged into the modem) to WiFi the speed drops to around 30Mbs.

---

Gday...

As I asked ... your statement was not quite 'representative' of what one could 'normally' expect from their ISP .... given your location and set-up.

Perhaps this puts available, and achievable, internet speed into perspective ...

http://au.pcmag.com/networking/36536/news/fastest-isps-2015-australia

Snipped this graph from within the article:

cheers - John

-- Edited by rockylizard on Tuesday 13th of December 2016 01:00:24 PM

 

rockylizard wrote:

 

(snip)

Gday...

As I asked ... your statement was not quite 'representative' of what one could 'normally' expect from their ISP .... given your location and set-up.

Perhaps this puts available, and achievable, internet speed into perspective ...

http://au.pcmag.com/networking/36536/news/fastest-isps-2015-australia

........................................................

John ..

My point was that the first link was a report on Mobile BB while my post was referring to Fixed BB.

The second one that you provided looks at Fixed.

 

Perhaps my experience is not representative of the general fixed BB situation, but is I suspect, typical of those Telstra Customers using the Co-ax connection.  My neighbors get similar results.  

The comparisons in the rating would be of more use if the composition (ratios) of the customer base connection types were available.

eg. % of ADSL, FttP, HCF,FttN, Customer selected speed.

The second link report actually pointed out that the 'Best'' providers results are skewed by the superfast connections offered to a couple of estates, as a significant part of their customer base.  I suspect that others like Telstra, Optus & perhaps iiNet have a relatively high % of ADSL customers still. This would bring their average down.

It would be easy to improve your rating in this survey by just walking away from ADSL1/2.

Who was it who said "Lies Dam Lies & Statistics".  You can get statistics to support almost any argument that you want to run.   I have experience in that area having experiences statistical performance measures being the greatest influence on my daily work life (& remuneration) for the last 20years of my working life.  My favorite companion was a small publication "How to Lie With Statistics" which pointed out many of the most common statistical fallacies/devices/errors.

 

I don't think that I was missed in the survey as it seems that the source of the data was from the speed test mob Ookla.  I use that regularly so I suppose that they identify me as a Telstra customer although I don't directly provide that info.  I just check my speed on their site.

 

 Oops .. 2nd edit ..

I went back & read the Business Insider report once again & noted this .. which emphasises the point that I was rather ineptly trying to make ..

"Fastest ISPs in Australia

Looking at the results for overall performance Australia-wide, we see a trend that continues from last year; once again the NBN-only ISPs lead the charge when it comes to performance. It's no surprise really, as the ISPs that are selling a mixture of connection types have their overall performance dragged down by the older technologies they support, such as ADSL1, which is still surprisingly common in Australia."

 

It rather devalues the headline doesn't it, but why let the facts get in the way of a good story!

-- Edited by Cupie on Tuesday 13th of December 2016 02:35:51 PM

-- Edited by Cupie on Tuesday 13th of December 2016 02:44:13 PM

macka17 wrote:

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If you not happy with Philipina Operator,  Just ask for supervisor.

but I find most (98%) are verbally legible nowadays.
and ALL very \super helpful.

Anybody who has trouble with those kids is either super impatient.
or bad tempered .

-------------------------------------------------------------------------

Hard to believe most replies here are in the affirmative for the Manilla / Indian call centres.They can be hugely frustrating. Yes they can speak the lingo, but often have absolutely no understanding of what you are trying to get through to them. To get them to understand is often a major challenge. You can explain all you like and then they go and say they understand you to be saying something completely different. After waiting on the phone for too long, trying to work out crazy menu's that take you to another long wait, explaining for an hour or so, does not make it that we are super impatient or bad tempered. It makes it that we are the chumps at the end of the telco's and others cost cutting at our expense. It is just not Telstra etc, but Utilities as well, even Centrelink. We the customer deserve more respect!

Cheers, John.

 

The Belmont Bear wrote:

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Vince like you being a resident of Lake Macquarie I would never attempt to go to Charlestown or Kotara at this time of year, I chose the best of 3 bad options Glendale. 

---

 I forgot Glendale has a Telstra shop, thanks for the reminder.

 

 

Have had multiple 2+ hour sessions with Telstra since Last Wednesday. When poor english speaking philipinos could not solve the problem, just dumped me back in the queue.

Back to the ombudsman again 3rd time in a year. Each time this happens I get heaps of credits on my bill, justice as far as I am concerned.

I worked in Telstra call centres for 2 years after I sold my business, prior to retirement. I know what goes on.....not much when it comes to customer service.