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Post Info TOPIC: Satellite Stuff
Kendo


Senior Member

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Posts: 374
Date:
Satellite Stuff
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We bought a Satellite dish & VAST encoder for our new caravan from "SATPLUS" in Victoria. A Maxview crank up dish.

Anyway we had the caravan builder install it as the van was being built, but when we got the van home we had a problem. No signal at all from the dish no

I contacted Philip from SATPLUS in Victoria (they are also in Queansland). Talk about a guy who couldn't have been more helpful. Philip was great, he even sent (at no charge) a new coax cable and extra connectors to bypass the possible faulty cables built into the caravan to help fault find the problem ($30-$40 worth not to mention the postage).

We worked out that there was a fault somewhere in the coax in the van.

A call to Adelaide City Caravans who I bought the van through and it was quickly arranged to have the van checked over.

Turned out there was a a problem in a coax connector right under the dish. All fixed and none of the cabling disturbed in the van.

A really big Thanks to Philip from SATPLUS and a Thank you to Michael from Adelaide City Caravans for getting it all fixed with no fuss. biggrinbiggrin



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KFT


Guru

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Posts: 2437
Date:
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I have always found Satplus to have exceptional customer service.

Good to hear another tale that upholds their standards

Frank

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Kathy and Frank currently at Home near Quirindi NSW
aussie_paul


Guru

Status: Offline
Posts: 6129
Date:
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Kendo wrote:

We bought a Satellite dish & VAST encoder for our new caravan from "SATPLUS" in Victoria. A Maxview crank up dish.

Anyway we had the caravan builder install it as the van was being built, but when we got the van home we had a problem. No signal at all from the dish no

I contacted Philip from SATPLUS in Victoria (they are also in Queansland). Talk about a guy who couldn't have been more helpful. Philip was great, he even sent (at no charge) a new coax cable and extra connectors to bypass the possible faulty cables built into the caravan to help fault find the problem ($30-$40 worth not to mention the postage).

We worked out that there was a fault somewhere in the coax in the van.

A call to Adelaide City Caravans who I bought the van through and it was quickly arranged to have the van checked over.

Turned out there was a a problem in a coax connector right under the dish. All fixed and none of the cabling disturbed in the van.

A really big Thanks to Philip from SATPLUS and a Thank you to Michael from Adelaide City Caravans for getting it all fixed with no fuss. biggrinbiggrin

Wonderful, it is always great to hear of excellent customer service these days. thumbsup.gif

Aussie Paul. smile



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