Some Telstra executive on talk back yesterday arvo reckons they will have all their call centres in Australia within a short period. Probably bring the staff with them.
On Wednesday morning, I reported a faulty landline/phone to Telstra. While I was not on hold for long, I was talking to Rajid (my spelling) and he quite clearly was working from home as the children and adult voices were quite noticeable in the background, but what was most noticeable was a rooster crwing which sounded as though it may also have been in the same room. If it was not from the sub continent somewhere I would be extremely surprised.
Covid has made Telstra go back on its offshore policies ie, they are bringing their centres back to Australia as we're not as badly affected as the Indian, Philippines staff are.
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Warren
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If you don't get it done today, there's always tomorrow!
