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Post Info TOPIC: Excellent warranty service
Ozzie_Traveller


Senior Member

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Posts: 259
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Excellent warranty service
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G'day all

Recently needed to install a replacement Fiamma Turbo-III exhaust fan & vent into the MH to replace the OEM one after 16yrs of use ... the plastic bits were breaking and it just stopped working

The replacement unit has an electronic switching in/out arrangement, and after installation, none of the lights / buttons responded .... so a call back to the supplier, CaravansPlus and Queanbeyan ensued.  Laura responded immediately -thank you Laura- and following a bit of to & fro, referred me onto the Aussie importers, CoastRV and Charlie Mese as their warranty team leader

Charlie asked the relevant questions, confirmed the DOA status and advised that a replacement control unit would be dispatched promptly.  Once installed it was great ... lights! action! and everyone's happy

So- thanks to CaravansPlus and CoastRV for their beaut service

Phil Jones
aka Ozzie_Traveller



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Dougwe


Chief one feather

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Posts: 17427
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Great to hear a good news story about service Phil. Too much lack of service and pride in work these days.



Keep Safe on the roads and out there.

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Live Life On Your Terms

DOUG  Chief One Feather  (Losing feathers with age)

TUG.......2014 Holden LT Colorado Twin Cab Ute with Canopy

DEN....... 2014 "Chief" Arrow CV  (with some changes)

 
FMC


Veteran Member

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Posts: 57
Date:
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No, I am not on commission but I have used Caravans Plus many times and their customer service is fantastic. Well done smilesmilesmile



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Darian Leckie
wasn_me


Guru

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Posts: 507
Date:
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I always go to caravans plus for parts. Don't bother to look for cheaper prices. Their service is excellent, always know when parts gave been despatched etc. Cheers Pete

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