check out the new remote control Jockey Wheel SmartBar rearview170 Beam Communications SatPhone Shop Barrington Coast Airshow
Members Login
Username 
 
Password 
    Remember Me  
Post Info TOPIC: Thetford N604M.3F Fridge Problem on gas


Member

Status: Offline
Posts: 6
Date:
Thetford N604M.3F Fridge Problem on gas


I have a thetford N604M.3F which works on 240 & battery when driving. When chsnged to gas it gets up to temp but then will not turn back on & everything defrosts.Had gas checked & cleaned all parts pilot light stays on When turned to high it starts again but freezes everything. Turn down to medium or low all defrosts. Any ideas please.

__________________


Veteran Member

Status: Offline
Posts: 44
Date:

Suggest you contact Thetford direct.
Thetford's customers service and assistance is generally excellent.
Had to contact them numerious times and always been impressed with their assistance.



__________________


Member

Status: Offline
Posts: 6
Date:

Thanks Monica, have done that but not to helpful as it is 10mths out of warranty. Told me need to have the upgrade package fitted as fault with the fridge from new at my cost so not to happy with them

__________________


Guru

Status: Offline
Posts: 4530
Date:

If Thetford have admitted to you that there was a problem with this model from new, then ACCC would be interested. Your consumer rights cannot be negated by a warranty

__________________

Cheers Craig



Veteran Member

Status: Offline
Posts: 44
Date:

Ian52 wrote:

Thanks Monica, have done that but not to helpful as it is 10mths out of warranty. Told me need to have the upgrade package fitted as fault with the fridge from new at my cost so not to happy with them


 There is what is called Statutory Warranty and their warranty is irrelevent.  You need to write or e-mail Thetford and tell them you are lodging a complaint with Consumer Affairs in your state for statuary warranty against your fridge.  If consumer affairs think that your fridge should be trouble free and last say seven years, if it fails in that time they should repair it.  You will win guaranteed if you approach it correctly.  The other issue why didn't Thetford issue a recall.  Not a good look for Thetford at all.
I would also put up an accurate review on Product Review and send that link to Thetford as well.  I would state in your review that you are now gong to pursue Thetford under Statutory Warranty.  I am sure Thetford will then quickly attend to your complaint promptly and without charge.  Consumer Affairs will be 100% on your side, however that takes time, so a Product Review as I have stated would bring prompt action.  Thetford are fools and should know better.  Send this URL of your post to Thetford as I am sure this will bring them into action.  Cannot understand a company in this day and age being so stupid to incompetent in their management of customers and their products.



__________________


Guru

Status: Offline
Posts: 1547
Date:

Hello Ian52

Does this relate to your fridge?

thetfordfridgecheck.com/

Doesn't mention N604M but wasn't sure if you may have typed in an incorrect number

Cheers, JeffRae

__________________

Jeff & Rae travelling in a motorhome



Member

Status: Offline
Posts: 6
Date:

Thanks for every ones suggestions.
Thetford has since decided to send me the upgrade kit for the fridge free of charge. Hopefully this will solve the problem.

__________________


Guru

Status: Offline
Posts: 1547
Date:

 



__________________

Jeff & Rae travelling in a motorhome



Guru

Status: Offline
Posts: 5379
Date:

Hi Ian52

It would be good for others if we could have a description, or photo, of the upgrade kit

__________________

Tony

It cost nothing to be polite



Member

Status: Offline
Posts: 13
Date:

I would be interested in the upgrade kit as I have the same fridge with the same problem.

__________________
Geoff
Page 1 of 1  sorted by
 
Quick Reply

Please log in to post quick replies.

Tweet this page Post to Digg Post to Del.icio.us
Purchase Grey Nomad bumper stickers Read our daily column, the Nomad News The Grey Nomad's Guidebook