SouthernComfort wrote:

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Parts supply is indeed an issue with many fully imported brands, Jeep is no exception. Such manufacturers just don't fork out $$ or space to stock inventory locally. Jeep owners 'in the know' can source OEM parts quite quickly and cheaply from 3rd party suppliers both here and in the U.S., many parts can be imported door to door in 7/10 days - I've done it. Dealer networks are the big let down, slow and expensive. Pays to learn about the tricks and tips when you own any imported car, then seldom does a problem blow out in terms of time or money. There are plenty of forums and clubs etc. dedicated to brands like this, so it's easy to learn. This is why I say the "$47k fix" in this absurd story is total fantasy.

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Problem is SouthernComfort that everybody will own a fully imported car soon as we no longer have the cabability of making them in this country anymore. My wife had to wait for a part for her Mitsubishi Eclipse X to come from Thailand, she booked it in for it's 1000km free service and also to replace a part that they had sent out a recall notice for. They kept the car all day and when she picked it up they said sorry the recall part was out of stock so we will have to notify you when to bring it back in which could take up to 8 weeks - she was not happy . 

Cheers

BB

-- Edited by The Belmont Bear on Tuesday 24th of September 2019 01:25:56 PM

I have ordered shocks for my motorhome from Summit Racing.com in US When I was in Port Elliott SA . Order Wednesday arrived at the door Monday morning . Summit stock Almost everthing . Dont be put out by the racing in its name .,

WarrenK wrote:

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This vehicle is 6 years old with 180,000 Klm's when it failed. What I read, the dealer might have over estimated the quote(40 hrs to replace the motor when 10 hrs is typical time this job takes) The media blow it up and the people ignorant of the facts keep the hype going. Now for the outcome. FCA when notified of the facts could not believe what the quote was. They took over this case and now agree to carry out all repairs at no cost to the owners. Now will all the media and knockers now come out and say what a top company FCA is repairing a vehicle so far out warranty? How many other car companies would do the same thing if it was one of their vehicles that was the same age and klm's

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 Think I just heard a pin drop, Warren...

The Belmont Bear wrote:

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That's possible Mariner I remember that we grabbed a coffee down near the ferry wharf and had a chat with a couple of locals about a day trip out to Maria Island, unfortunately we were on a pretty tight schedule and couldn't hang around the place long enough to do it. Definately on the bucket list for things to do the next time that we are in that part of the world. That was actually our 4th trip over, we have friends who live in Burnie so every now we will drop in and spend some time with them. Although it took us a year or so to coordinate we organised a get together in Burnie of our "old gang" who had grown up together then over the next 40 years had scatttered far and wide across the country - some of them had never been to Tassie before so we took the opportunity do a lap..

Cheers
BB

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 That probably was us then,

I remember having a chat with a couple and discussing  Maria Island but we do that a lot at the wharf...see where folks are from...where they are headed...what they think of Tassie etc etc,

 

I have to say l use the JEEP  crack a bit to my daughters partner, who has had three of  the mid 90's model,

 

It seems that the "auto expert" believes that the $47K price was for the fuel system only. He didn't mention the engine at all. In fact the dealer's quote makes no mention of engine replacement, either, although the news article does state that the engine was destroyed. 

I don't understand the labour cost. It costs $85.25 in labour to replace a fuel pump wiring relay (sic), so does this represent 1hr or 30 minutes of labour?

Replacing the fuel system (sic) requires 40 hours labour at $170.50 per hour, so this would suggest that replacing the relay requires half an hour. Do mechanics actually bill in 1/2 hour increments?

 

WarrenK wrote:

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This vehicle is 6 years old with 180,000 Klm's when it failed. What I read, the dealer might have over estimated the quote(40 hrs to replace the motor when 10 hrs is typical time this job takes) The media blow it up and the people ignorant of the facts keep the hype going. Now for the outcome. FCA when notified of the facts could not believe what the quote was. They took over this case and now agree to carry out all repairs at no cost to the owners. Now will all the media and knockers now come out and say what a top company FCA is repairing a vehicle so far out warranty? How many other car companies would do the same thing if it was one of their vehicles that was the same age and klm's

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 My son's Mazda CX4's engine blew up after more than 4 years & several hundred thousand km.  Mazda replaced it at no cost to him.

kesa32 wrote:

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I think the only reason that FCA have suddenly decided to help these people after so many months is the absolute whipping they're copping on social media , prior to that they didn't want to raise a finger to help

If anyone on here , myself included , was in the same position with the same problem as these people you'd be up in arms too , it's a ridiculous quote and woeful general support prior to the media campaign..... imagine if your lc200 etc blew up and the quote to repair was twice the vehicles worth or nearly the new price .....and no other mechanic would touch it .... not a good situation to be in 

-- Edited by kesa32 on Friday 27th of September 2019 12:05:09 PM

-- Edited by kesa32 on Friday 27th of September 2019 12:21:11 PM

its so true the exposure on social media has caused FCA to re think their position. Its sad that any company has to be dragged kicking and screaming to do the right thing. Jeep are not alone in their indifference to consumer issues, I think nearly all the big car manufacturers do their best to get out of doing the right thing. Generally speaking a car is the second biggest investment that a family makes after a house, we need stronger consumer protection. 

Ger08 wrote:

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kesa32 wrote:

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I think the only reason that FCA have suddenly decided to help these people after so many months is the absolute whipping they're copping on social media , prior to that they didn't want to raise a finger to help

If anyone on here , myself included , was in the same position with the same problem as these people you'd be up in arms too , it's a ridiculous quote and woeful general support prior to the media campaign..... imagine if your lc200 etc blew up and the quote to repair was twice the vehicles worth or nearly the new price .....and no other mechanic would touch it .... not a good situation to be in 

-- Edited by kesa32 on Friday 27th of September 2019 12:05:09 PM

-- Edited by kesa32 on Friday 27th of September 2019 12:21:11 PM

its so true the exposure on social media has caused FCA to re think their position. Its sad that any company has to be dragged kicking and screaming to do the right thing. Jeep are not alone in their indifference to consumer issues, I think nearly all the big car manufacturers do their best to get out of doing the right thing. Generally speaking a car is the second biggest investment that a family makes after a house, we need stronger consumer protection. 

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 Probably for every really bad story new car sales go down by a 1000 units & for every really good story sales would go up by a 1000 units.

Lol , and as predicted media pressure won autoexpert.us7.list-manage.com/track/click

At least he bats for " joe average " and it doesn't matter which brand , hopefully this will give people more confidence when encountering rip off price gouging ( which l think most people have encountered sometime in their life )

-- Edited by kesa32 on Sunday 29th of September 2019 06:29:46 PM

SouthernComfort wrote:

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Ger08 wrote:

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Oh, don't get too carried away mate! Plenty of laughter going on though. 

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I have to agree with you there.....every time I see a Jeep,I burst out laughing! Seems some people are easily pleased? Cheers 

The Belmont Bear wrote:

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Although Jeep has lost market share in Australia it doesn't really spell the death knell for this iconic brand. Just out of curiousity I looked up the sales figures in the worlds biggest motoring market for both the Grand Cherokee and the Land Cruiser -

Grand Cherokee US sales 

2018 - 224,000

2017 - 240,000

2016 - 212,000

Toyota Landcruiser

2018 - 3235

2017 - 3100

2016 - 3705

Of course sales figures for the brand will drop in a market where it is being continuously bagged by so called motoring experts (both in the media and self declared). People are entitled to buy whatever they like at the end of the day its really got SFA to do with anyone else how they spend their money..

Cheers

BB

 

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Spot on. The OP's agenda and misinformation deserved to be challenged, along with those blindly jumping on the band wagon in support. This whole thing is just another example of trolling at its best, an attitude sadly becoming too prevalent in Oz.

The Belmont Bear wrote:

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Although Jeep has lost market share in Australia it doesn't really spell the death knell for this iconic brand. Just out of curiousity I looked up the sales figures in the worlds biggest motoring market for both the Grand Cherokee and the Land Cruiser -

Grand Cherokee US sales 

2018 - 224,000

2017 - 240,000

2016 - 212,000

Toyota Landcruiser

2018 - 3235

2017 - 3100

2016 - 3705

Of course sales figures for the brand will drop in a market where it is being continuously bagged by so called motoring experts (both in the media and self declared). People are entitled to buy whatever they like at the end of the day its really got SFA to do with anyone else how they spend their money..

Cheers

BB

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With respect Dave,perhaps you could explain what appears to be a pointless post.....akin to researching the most popular car in East Germany in 1980.The answer,of course,is Trabant',probably because there was no other choice! Using your logic',you might like to tell us how many Jeeps were sold in Japan in the same period? And why is there a 6 month waiting list for a LC79 when you can buy a Jeep off the showroom floor? Cheers.

Yobarr my point was that someone on this thread used falling sales figures in Australia to justify their criticism of the brand. I was pointing out that Australia is only a small part of Jeeps market and is not necesarily reflective of what is happening elsewhere. I also suggested that maybe the numbers in Australia were more a result of the constant negative publicity that Jeep seems to get from the so called experts in this country. 

The way that I see it as an owner and based on my own experience I had every justification in sticking up for the Jeep brand. Now let me ask you Yobarr what was the point of your earlier post stating that you are laughing at Jeep owners like me - for me thats not only insulting but as Southern Comfort suggested a classic example of trolling ? I actually ordered my Jeep in November 2017 and picked it up April 2018 which was the first delivery for a 2018 built vehicle, as you say I probably could have got one straight off the showroom floor but that would have been a 2017 build and classed as a demo. When I came home from working abroad I had saved enough cash to buy a new LC Sahara (which had been my original intention). I found that I could save myself over $40k by buying a Jeep GC which would do the same job so despite the negativity I took the risk - I figured that I could pay for a lot of breakdowns with that $40k.

Cheers

BB

-- Edited by The Belmont Bear on Monday 30th of September 2019 11:54:27 AM

Well this thread has certainly been entertaining. Most car brands have issues, with some having more than others. Many factors go into each persons choice of a vehicle, price, safety and reliability are just three. There are perceptions in the market that some brands are more reliable than others ie Toyota is perceived as a reliable brand, however it has major issues with its, Fortuner, Prado and Hilux diesel at the moment. Jeep certainly has had issues with a lot of its models, and it certainly appears that it needs to improve its quality and customer support. Not all Jeeps are terrible but they certainly dont inspire confidence. I personally love the look of the Jeep GC, its just the fear of its unreliability that put me off. Many owners have had a great experience with a Jeep GC unfortunately I know several owners that have suffered terribly with their unreliability.

So to those that got a good GC, I say well done.