Bad PR.

leevin · Senior Member

Bad PR.

Possum3 · Guru

Advise Colin Young at Caravan Council - he records complaints;
CARAVAN COUNCIL OF AUSTRALIA
3 Margaret Street
Parkdale VIC 3195
T: 0409 865 399
F: 03 9587 1828

caravancouncil@optusnet.com.au

jules47 · The Happy Helper

Crikey - what a great way to run a business - sounds like Dad is doing all the work - and the Public Relations person has no of idea how to deal with the public.

Do what Possum3 says - report them - if you are in the NRMA or RAC - send them the post for the letters section - get it out there. Tell people your story.

They may soon find out how to work - but not run a business.

fwdoz · Guru

Name & shame. Word gets around & they will end up where they deserve to be, out of business!

blaze · Guru

My take on this sort of thing
Only one side of the storey (I'm not disputing it)
Name nd shame can leave the web site liable
Sugar will get better results than vinegar
cheers
blaze

skins · Senior Member

They used to have a good rep back in the day, I went there once several months ago for some advice & decided I would never take my van there. Trouble is there are not to many places in Canberra that fix caravans.

jules47 · The Happy Helper

Sad when a once good business goes bad, for one reason or another. Especially a family business.

Dougwe · Chief one feather

What a shocker! Disgusting lack of PR.

I have noticed a lot of companies as well as shops just don't care about the 'customer' these days. Service is no longer, in most cases.

There are some goodies around though and ya just have to ask around and seak them out.

Hope you get it all sorted Leevin.

Baggy Bums · Veteran Member

OMG. Very similar story here, around the same time too. We got hit by a cyclone on Christmas Eve and had a bit of damage, in particular the awing. Contacted insurance - GIO who have been excellent - recommended to take it to Lloyds too. Didnt really want to but as others have said not much choice in Canberra. We have given GIO our feedback and suggested they remove Lloyds from their preferred repairer list. We will drive anywhere else in future.
Lloyds gave a quote to GIO quickly but then it took several text messages from me to actually get them to say they had ordered the parts. Several more texts over a few weeks and eventually told to bring it in - around 10am. I had already said we needed to arrange to drop the key on another day as we both start work at 7am. So hubby took the day off, took the van in and got a call back to collect it the same day. As they had parked it against a fence and no one there to open the awning to show it working hubby drove it home where the awning wouldnt open. I rang and owner said it worked perfectly for them but we could take it back the next day if we wanted to. Another day off, took it back and what a surprise they couldnt open the awning. Its been fixed but we dont feel that they have done all the work that GIO have paid them to do. We even had to get a mobile repairer to come out and fix another part on the new awning as we couldnt take more days off.
Not out to name and shame. Just stating facts.