OK we bought our rig in summer last year a 2010 Newlands A/C works fine but went away in winter and heater didn't work so bought a small portable one for $20. Pulled the cover off the A/C yesterday and looks like easy job to replace heat strip but have googled heaps and can't find where to buy spare parts any help would be greatly appreciated. I know these roof mounted A/C are noisy but just like to have everything working.
You may do better placing this enquiry in the tech section and also add the area where you are at.
We have a Concept caravan also there is a service centre at Slacks Creek south of Brisbane Qld, I have no dealing we them.
Also Allan Grahmes Caravans in Gosford NSW were very good when I ordered a part for our van it was delivered in a couple of days, very good service, a pkeasure to deal with.