Before Christmas my son bought me a new $15 cover for my Tablet on the internet on Flea Bay. It was due to arrive in Australia somewhere around the 10th January. As it had not arrived I sent a message to the seller who then asked me to confirm the address which I did.
I thought you might be interested in the next reply. The item was purchased from the UK not China.
Thanks a lot for confirming your address details, This is must important to confirm you that , We are going to file a claim with the Royal mail regarding your item not delivered Yet . If any investigator comes to your home with in 2-3 days ,Then please clarify your problem which you have faced regarding your item.
And We request you to please wait for 2-3 days , We will definitely contact you after receiving the result regarding your query. As well as during the investigation period we will be unable to provide you refund or replacement for your order.
If by chance by the time you receive your order Then please inform us as soon as possible so that we may be able to contact with investigation team regarding your item received so that they will be able to stop investigation .
We will wait for your reply .
Gratitude,
I am waiting with baited breath for an investigator to be sent from the UK to do what, search my house ? - perhaps I should make him a cup of tea for his trouble.
Did your son pay by 'paypal' . If you find that your purchese was not delivered or lost, paypal if the first port of call. I think you can contact them through E bay or through your pay pal account.
To be honest I really think you received a 'generic' reply to the non-delivery and the mention of an "investigator" is part of the standard line of response. They will hope you give up then offer 1/2 the cost as compensation in refund.....this is what happened to me and I let it drag on too long as by then I'd gone past the Ebay guarantees so I just gave up.
I'd cancel the payment through Paypal.
I agree with Hako and Troopy - the reply wasn't intended to be threatening, but its just a pro-forma type reply they send to all of their customers who complain they haven't received their goods.
When commercial sellers in the UK do make a claim against the postal service, it may well be that sometimes they will investigate - I would guess when the claim is of high value or the seller/buyer has a history of making compensation claims.
But if they indeed have an international investigation service I would love such a job (who do I apply to) and I believe the Govt recently sold them off to a private operation - sounds like a right royal problem lol
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Cheers Bruce
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