I've got a friend with a PC recently upgraded to Win 10, worked for a few months, now suddenly as of yesterday, the screen goes completely black after the first windows logo. Also, exact same thing happens when booting from USB recovery drive - logo, spinning dot circle, then black screen.
My friend has searched the internet for hours but not one problem matches this description exactly. All solutions online allow recovery options. Cannot get into Windows or use recovery media, it seems. What is the cause and what is the solution? Is it software or hardware?
The whole Acer All-in-one PC cost him $401 brand new only 2 years ago.
Cheers - John
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2006 Discovery 3 TDV6 SE Auto - 2008 23ft Golden Eagle Hunter Some people feel the rain - the others just get wet - Bob Dylan
After I did the upgrade from Windows 7 to W10 on one of mine, I did have an inconsistant screen behaviour which I put down to stress in an 'older' graphics card.
This was however when I was only using Firefox ..
The simple thing that did fix it for me was by going into Firefox / options and remove the tick from the" use hardware" function.
If however, he doesn't use firefox, it still might be worth looking into something along those lines .. (understanding he has to get in there first !)
Sorry to say Rockylizard ( John ) they are thrown away machines this days We just bought another Asus the last one lasted 8 years what is still working on 240 volt Got a new battery for it a few weeks ago but the system has problems charging the battery So it was now time to update So far so good only it got Win10 and that is still a disappointment to me I hope this new one will last that long as well
Cheers John
-- Edited by Cruising Cruze on Saturday 9th of January 2016 09:46:48 PM
You will need to be able to boot to safe mode, look up what keys to hold down during boot up to get to the boot options menu.
Sometimes it is F10 or escape keys look up for the actual model or brand.
Because he sees the logo means the video card is OK and it is probably trying to load an updated driver for something in the computer that is not correct, the boot menu offers a safe mode that by passes loading all the fancy drivers network etc. So you can then restore the original drivers that did work.
Luck and Patience (prayer and supplication could also be beneficial)
Cheers,
Brian
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76 series V8 Landcrab with Jayco Starcraft Outback Poptop
You will need to be able to boot to safe mode, look up what keys to hold down during boot up to get to the boot options menu. Sometimes it is F10 or escape keys look up for the actual model or brand. Because he sees the logo means the video card is OK and it is probably trying to load an updated driver for something in the computer that is not correct, the boot menu offers a safe mode that by passes loading all the fancy drivers network etc. So you can then restore the original drivers that did work. Luck and Patience (prayer and supplication could also be beneficial) Cheers, Brian
.. as Brian is saying .. or failing that .. if you are able to restart the computer during boot up (white windows symbol with circling white dots) two or three times, it should then boot you into repair mode, which you can then use to boot in safe mode.
Jon
-- Edited by jonathan on Saturday 9th of January 2016 10:49:24 PM
