I recently purchased a new Silverline, I thought it would be a good idea to get an extra door key in case I needed it. I called into Jayco Geelong only to be told you can't buy spare door keys, what, you spend $70,000 and can't buy a spare key.
I called Jayco head office who thought you should, but you have to ring Dometic, they said yes you can but must contact a Jayco dealer, but when you do they say no until you tell them what Dometic said.
Jayco are normally very good, but in this case someone needs to tell their agents to try a bit harder.
We have been away all week with friends who have a new 24' Silverline.the just rang the Jayco dealer and were told No Problem They did not have a Blank in stock.but they ordered one in. Said would take a week or two cost was $35 ( i think ? ) So i would push Jayco geelong a little harder ??
There is a name and number on the key.Google the name its in America email them with the number and they will send the keys.@ cost $16.00aus$. Yes I lost one of my keys and nobody in jayco or a locksmith had a blank to cut one. Ridiculous I know but that was the best solution I could find.They were very helpful in USA no trouble
SPoke to our friend.she rang the Jayco Factory at bayswater. And yes yhey are getting the spare key for her will take 2 weeks and cost $35 they just got her to qoute the code number of her existing key
I'm so happy that I own an old Jayco that's only got problems with the Fibreglass on one side wall and is now on its third door opening handle cause I can get a replacement key for $10.00 at any Bunnings or good hardware store might even be able to open it with almost any similar key.
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I first tried two Jayco and four locksmiths for a spare key without any luck, I then tried Jayco head office warranty and service where I was told to try Dometic. They said they can supply through Jayco only at about $10 retail, interesting to see how much I get charged when it comes through Jayco.
I find it interesting to have to go through all this trouble just to get a key, Jayco are renound for there good service but it seems like they have dropped the baton by not having their agents up to scratch on such things as keys.
I have sent an email to head office interesting to see what reply I get ?