I don't do this often, but when I do, I think it's special.
Have just had a situation where the air conditioning unit failed in our 20 month old van. It was an Ibis Air Command unit, and, according to the paperwork, had a warranty of 12 months against malfunction, etc.
I sent an email to the manufacturer, hoping to maybe get a reduction on a new one for it not lasting that long. I was surprised to receive an email back from none other than the National Sales Manager, Mr. Aaron Pilgrim. He was a very personable man, listened to my story, and then came right out and said " Technically, it's out of warranty, but I'd be upset if mine only lasted that long, so here's what I'll do.... I'll authorise a COMPLETE replacement , and treat it as a warranty case for you"..
Well... needless to say, I was bowled over by the offer.. and, as good as his word, a brand spanking new unit was sent over to us via courier, and it's now installed and working well.
So, A BIG thank you to Aaron, and Ibis for outstanding customer service and a compassionate treatment of a customer.
How good is that TB. I was told by a fridge mechanic that came to repair my daughters aircon while I was in Townsville to Make sure I get Ibis Aircon in a CV. After reading that I'm glad I'm looking at vans with Ibis on board.
Thanks for letting us know.
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Live Life On Your Terms
DOUGChief One Feather (Losing feathers with age)
TUG.......2014 Holden LT Colorado Twin Cab Ute with Canopy
DEN....... 2014 "Chief" Arrow CV (with some changes)
We have a Cormorant (by air command). Were having difficulties in temperature control when outside temps were around 42 degrees in South Australia back in 2012. Van was almost 2 years old, so aircon out of warranty. Went to Air Command (Head Office) in Adelaide, they sorted, changed sensors, we had coffee and watched TV, 1 hour later, all good, no charge, no problems since.
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Pay it forward - what goes around comes around
DUNMOWIN is no longer on the road and still DUNMOWIN!
