Telstra Internet Security Update

milo · Guru

RE: Telstra Internet Security Update

Duh · Guru

milo wrote:
i never go into bigpond email, as I use gmail,
if you click on an email from an online site like bigpond and i guess even gmail
does that stay on their server or does it come down to your pc once you have clicked on it?

Not sure Milo, Dorian or someone else may know.

Duh · Guru

dorian wrote:
A hoax? From go.telstra.com.au?

Well, I pinged that doman name and got this ...

=====================================================
C:\>ping go.telstra.com.au

Pinging go.telstra.com.au [61.9.172.47] with 32 bytes of data:

Reply from 61.9.172.47: bytes=32 time=35ms TTL=241
Reply from 61.9.172.47: bytes=32 time=34ms TTL=241
Reply from 61.9.172.47: bytes=32 time=34ms TTL=241
Reply from 61.9.172.47: bytes=32 time=34ms TTL=241

Ping statistics for 61.9.172.47:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 34ms, Maximum = 35ms, Average = 34ms
=====================================================

I then looked up the IP address (61.9.172.47) at the APNIC WHOIS database:

wq.apnic.net/apnic-bin/whois.pl

=====================================================
inetnum: 61.9.128.0 - 61.9.255.255
netname: TELSTRAINTERNET101-AU
descr: Telstra Internet
descr: Locked Bag 5744
descr: Canberra ACT 2601
country: AU
admin-c: TIAR-AP
tech-c: TIAR-AP
mnt-by: APNIC-HM
mnt-lower: MAINT-AU-TIAR-AP
status: ALLOCATED PORTABLE
mnt-irt: IRT-TELSTRA-AU
changed: hm-changed@apnic.net 20000703
changed: hm-changed@apnic.net 20021213
source: APNIC
irt: IRT-TELSTRA-AU
address: Telstra Internet
e-mail: IRT@team.telstra.com
abuse-mailbox: IRT@team.telstra.com
admin-c: TIAR-AP
tech-c: TIAR-AP
auth: # Filtered
mnt-by: MAINT-AU-TIAR-AP
changed: IRT@team.telstra.com 20101117
source: APNIC
person: Telstra Internet Address Registry
address: Telstra Internet
address: Locked Bag 5744
address: Canberra
address: ACT 2601
country: AU
phone: +61 3 9815 5923
e-mail: addressing@telstra.net
nic-hdl: TIAR-AP
remarks: Telstra Internet Address Registry Role Object
mnt-by: MAINT-AU-TIAR-AP
changed: nobody@aunic.net 19951128
changed: aunic-transfer@apnic.net 20010523
changed: aunic-transfer@apnic.net 20020115
changed: Kushnil@apnic.net 20020813
changed: hm-changed@apnic.net 20050310
source: APNIC
=====================================================

Seems genuine to me ...

It would seem that one hand in Telstra/Bigpond doesn't know what the other hand is doing, first of all the direct Telstra Chat room helpline said they didn't know, then the reply I got direct from their online complaints department saying it's a hoax, just darn confusing to us mere mortal. Thanks for your own investigation Dorian, perhaps they should give you a job ????

dorian · Guru

Ontos45 wrote:
Seems there is more behind this email than can be seen. All my friends that belong to Bigpond got this email as well.

ISTM that Telstra/BigPond have internal communications problems.

I'd show "Nelson" the go.telstra URL and then ask him whether Telstra is in the business of distributing hoaxes to BigPond customers. Should be very embarrassing for him ...

In the meantime, could you post the "Read more about how the service works" URL? Just in case it is a scam address, could you mangle the address so that people don't click on it by mistake?

For example, if the address is ...

www.phony_domain.com/scam_page.htm

... then you could change it to ...

www.phony_domain.coN/scam_page.htm

Make sure you change the domain, not the page.

Duh · Guru

I just replied to Nelson, Dorian and copied and pasted your investigation results (minus your name of course, just the text) and asked him to clarify his reply to me (my contact with him in the first place was direct to the Telstra Complaints link off their webpage not off the alleged hoax email).

Unfortunately I have deleted the original email I received.

If I get a reply from Nelson I will post it here.

03_troopy · Guru

Yeah OK, my apologies for being "immature" but you must admit, that's quite a common reply to threads where someone wants to gain access to, or retain private data from computer users.

Duh · Guru

Latest email reply from Telstra/Bigpond; (PS: I didn't tell them I had a virus, just wanted to know if the email from them was legitimate, first reply from them said it was, this one says it wasn't, If I wasn't confused before I am now even more so);

..........................................................................................................................................................................

I received your email regarding malware notification and we're so sorry we had not replied to your email in the stated time of 24 hours, as we've been experiencing an unexpected spike in our emails.

This email came from BigPond. This is an enhancement to the BigPond Broadband Network which will prevent malware on an infected computer from connecting to its controlling server.

The service provided at no additional charge and is available on the BigPond Broadband Network to help improve the safety and security of the Internet for Telstra customers.

In order to resolve the issue kindly update your anti virus as well as your windows OS. New viruses appear every day, usually variants or modifications of existing viruses. If the antivirus program you use doesn't have updated version, it can't recognize new viruses, leaving your computer and any data on it vulnerable to infection or compromise.

I also suggest to seek help from the manufacturer of your security software to help you remove the virus.

If you have any other questions, please visit our Help Centre at www.go.telstra.com.au/helpandsupport.

The Help Centre is a handy resource for our members which includes things such as our Frequently Asked Questions and our new Email Troubleshooter which has been set up to help you solve all your email problems.

Thank you for choosing BigPond.

Kind regards,

Elizabeth Matugas
The BigPond Team
www.bigpond.com

Baz421 · Guru

Duh wrote:
Latest email reply from Telstra/Bigpond; (PS: I didn't tell them I had a virus, just wanted to know if the email from them was legitimate, first reply from them said it was, this one says it wasn't, If I wasn't confused before I am now even more so);
..........................................................................................................................................................................
I received your email regarding malware notification and we're so sorry we had not replied to your email in the stated time of 24 hours, as we've been experiencing an unexpected spike in our emails.

This email came from BigPond. This is an enhancement to the BigPond Broadband Network which will prevent malware on an infected computer from connecting to its controlling server.

The service provided at no additional charge and is available on the BigPond Broadband Network to help improve the safety and security of the Internet for Telstra customers.

In order to resolve the issue kindly update your anti virus as well as your windows OS. New viruses appear every day, usually variants or modifications of existing viruses. If the antivirus program you use doesn't have updated version, it can't recognize new viruses, leaving your computer and any data on it vulnerable to infection or compromise.

I also suggest to seek help from the manufacturer of your security software to help you remove the virus.

If you have any other questions, please visit our Help Centre at www.go.telstra.com.au/helpandsupport.

The Help Centre is a handy resource for our members which includes things such as our Frequently Asked Questions and our new Email Troubleshooter which has been set up to help you solve all your email problems.

Thank you for choosing BigPond.

Kind regards,

Elizabeth Matugas
The BigPond Team
www.bigpond.com

Good old gobbledegook,, however Vic did you read it correctly,,, para 2 says the email was from them???????

dorian · Guru

When I try to "visit our Help Centre at www.go.telstra.com.au/helpandsupport", I get ...

"You tried to access the address www.go.telstra.com.au/helpandsupport, which is currently unavailable. Please make sure that the Web address (URL) is correctly spelled and punctuated, then try reloading the page."

Ontos45 · Guru

dorian wrote:
When I try to "visit our Help Centre at www.go.telstra.com.au/helpandsupport", I get ...

"You tried to access the address www.go.telstra.com.au/helpandsupport, which is currently unavailable. Please make sure that the Web address (URL) is correctly spelled and punctuated, then try reloading the page."

I get "Bigpond Assist" and the following command line:

DO NOT CLICK !!!!!! Illustration use only!!!

http://search.bigpond.net.au/main?InterceptSource=0&ClientLocation=au&ParticipantID=w2jq5r9nl5959vfjffvtz57jv2kjm5nd&FailureMode=1&SearchQuery=&FailedURI=http%3A%2F%2Fsitehelp.bigpond.net.au%2Fabout.php%3Fuid%3D0%26dest%3Dhttp%3A%2F%2Fbigpond.custhelp.com%2Fcgi-bin%2Fbigpond.cfg%2Fphp%2Fenduser%2Fstd_adp.php%3Fp_faqid%3D18306%26nom%3DvBwTKOXicgcUM-%2FbaJt4ig__&AddInType=4&Version=2.1.8-1.90base&Referer=http%3A%2F%2Fsearch.bigpond.net.au%2Fmain%3FInterceptSource%3D0%26ClientLocation%3Dau%26ParticipantID%3Dw2jq5r9nl5959vfjffvtz57jv2kjm5nd%26FailureMode%3D1%26SearchQuery%3D%26FailedURI%3Dhttp%253A%252F%252Fwww.go.telstra.com.au%252Fhelpandsupport%26AddInType%3D4%26Version%3D2.1.8-1.90base%26Referer%3D%26Implementation%3D0&Implementation=0=xxxxx

Seems to be garbage...maybe Telstra/Bigpond better get their act together.

Peter

-- Edited by Ontos45 on Thursday 17th of October 2013 08:39:26 AM

Duh · Guru

Baz421 wrote:
Duh wrote:
Snip....
This email came from BigPond. This is an enhancement to the BigPond Broadband Network which will prevent malware on an infected computer from connecting to its controlling server.

The service provided at no additional charge and is available on the BigPond Broadband Network to help improve the safety and security of the Internet for Telstra customers. Snip
Good old gobbledegook,, however Vic did you read it correctly,,, para 2 says the email was from them???????

Yes I did Baz, that is what I am saying, in the first email they said it wasn't from them and was a hoax, and now they are saying on this reply that it is ok.....go figure.....I give up, can't be bothered with organisations that don't know what they are doing, and then sidetrack to my anti virus etc, etc, which had nothing to do with what I was reporting to them.......I've lost interest now, they need to get there act together.....