Pleased that you got a good result from Trail-a-van as our experience was the opposite. We had a bird strike on the air conditioning cover on our Concept Ascot. Got a claim number from Insurance Co and went into this particular business on a Wednesday. Gave all pertinent info, they took photos, and were going to order new cover . Luckily we have friends in Warwick so we went there for a few days. Phoned insurance company on the Friday, hadn't heard a thing from Trail-a-van. Monday morning, same story. Trail-a-van wouldnt talk to us so Tuesday, we said, "Dont bother, we'll go down into NSW and find another repairer. " 1 hour later, Insurane co phoned " Parts arrived" 6 days for a repair? Slack
Had a similar experience to sandsmere.
Experienced problems with water pump and non-return valve.
Phoned Rod at Trail A Van to see if he could have a quick look to see what could be done.
They fitted us in straight away and had the problems sorted, including fitting a new valve, within
an hour or so.
As we are living in our van this was great service.