Howdy, do you have a mac? if so try this. More details about your operating system and email programme would help. You have what seems to be a common problem and found this on goggle.

Before you start, check you have got the correct password for your email account(s), you need to open up Keychain Access, via Applications, then Utilities. Click Passwords (or All Items) on the left, and look for the email passwords (should start with mail.)Look for repeated entries for the same account. I have 5 email accounts, 2 of them had 3 passwords, and 1 had 2 passwords. The others had one password, and were working fine.

Now, just delete the oldest of the repeated passwords, so you are left with just one for each different email account, which being the most recent, should be the correct one.

Which e-mail program are you using ?  Has this just occured now or been happening for a while ? Only respond if other suggestions you have received do not work.

delete your email account then re install it best solution i can offer

herbie wrote:

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I am useing enternet explorer my server is through big pond. i had some problems re telstra service and like someone else on here, had to ring someone in  India or where ever to sort my problem out,now i find i have this problem and believe me if anyone has had to ring Telstra for help ,one dosn't want to have to do that again so soon.I went and googled but cannot understand .Hope this bit of info may help to understand my problem.

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Try this:

I assume your e-mail account is xxxxxx@bigpond.com or xxxxx@bigpond.net.au.

If you are using the e-mail program that comes with Internet Explorer, you are using Outlook Express. You dont state which Windows program you are using. I am using Windows 7 with Windows Live e-mail program. Live is similar to Outlook Express, so lets go:

Open the program, in top left corner click the drop down Menu and click on Options. Your e-mail program will show. Highlight the e-mail address and click on Properties.

Page 1 is headed General: Under Name put the name Herbie or whatever you want to appear as the message sender.

Under Organisation, leave blank

Under Mail Account, put your complete e-mail address

Under reply address, leave blank

Put a tick in the box Include this account when receiving mail or synchronising

Tick no other boxes.

If you make changes or add any detail, click Apply then click OK

Page 2 is headed Servers: My incoming Mail server should read A POP 3 Server

Incoming Mail (POP#) should have.... mail.bigpond.com

Outgoing Mail Server (SMTP).... mail.bigpond.com

Incoming Mail Server:

E-Mail User Name: xxxxx@bigpond.com or xxxx@bigpond.net.au

Password: Insert Password which will look like this .........

Tick box Remember Password

Tick no other boxes

If you make changes or add any detail, click Apply then click OK

Outgoing Mail Server:  Do not tick any boxes

Page 3 is headed Security:  Touch nothing on this page

Page 4 is headed Advanced: Under Outgoing Mail (SMTP) 25 should be in the box

Incoming Mail (POP3) 110 should be in box

Touch nothing else.

Click on Apply then click OK

I hope you can follow that procedure. It works for Windows Live. Its a long time since I used Outlook Express but they are similar and Im sure the same procedure I have described will work for you. Let me know. Usually these problems occur because a tick has been put in or left out of a box or a word misspelt.

Ken.

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Gmail and Yahoo Mail and Hotmail are not email programs that are installed on your computer, they are what is known as Web Mail and are accessed using a browser such as Internet Explorer or Google Chrome
The email program Outlook Express is installed on your computer and was installed as part of the Windows operating system, until Windows 7, these Windows email programs are used to access your mail, in your mail box at your Internet Service Provider [ISP]. These email programs can also be used to retrieve emails from your web email mail boxes you may be subscribed to.
Outlook is the email program that is mainly used by business and is capable of doing a lot more things than Outlook Express but is not usually needed by us Grey Nomads.
Until recently Outlook came in all versions of the Microsoft Office which is a suite of programs, but the program Outlook now is only supplied with the Business version of Office.
Cheers
David

Thank you to everyone who responded to my Yell !! for help...You guesses it i had to ring Bigpond once again (55mins on the phn just to speak to someone in India )They had to give me this bigpond code to put into this popup thingo that kept appearing in email...The service one gets from Telstra is really third world service,Just terrible to have to go through all the crap just to get hold the line , you have a 55min wait.For the money Telstra charges the service should be the best in the world.

Hi Liddle, yes you are spot on in describing what the problem was ,,,,and no i will not be loosing this code, just another piece of baggage to carry around .Who needs all this teco stuff !!!! I guess we all do,as this is the world we live in.