Howie and I did a trip out to chinchilla, got back yesterday. Stopped at Dalby The coffee club. They do coffees, so I thought. Ordered 2 caps, the waitress delivered ours, wait for it, half mine was swimming around the saucer, she said I will just go and get you a napkin. She came back and said "There you go lovey". I was dumbfounded, so tired I did not say anything. You know the feeling, tired after 2 days at the farm block working like a navvy.
The coffee wasnt that hot, but I just cowboyed up and drank what was left of it.
Howard went in to pay, and the girl on the till said that will be $20 thankyou.
He said you have got to be kidding, we ordered just 2 cappucinos, she said sir you were at table 32. Howard then spotted the waitress and said excuse me , we ordered only 2 coffees. The waitress then said, oh yes they only had 2 coffees, thats right. The previous people on table 32 left without paying.
I have had some pretty ordinary cappers in my travels. Remind me never to go to the Coffee club in Dalby. It amazes me how they can even call them cappuchino with some of the water mixtures, Where's the froth I say and a spoon to play with it.
We went to the Coffee Club yesterday and we had to pay when we ordered - that would overcome the problem you had Lynette. What a pity you only got 1/2 cup. My nephew (a qualified barista and now coffee bean sales manager) says that coffee should never taste so bitter that you need heaps of sugar. Bitterness comes from a machine that hasn't been cleaned regularly.
Some Coffee Clubs are pay as you order, and some are pay as you leave. My daughter worked there for awhile.
Don't bother trying Maccas cafe in Dalby either lovey.
I said I wanted a latte, but in a mug, not in a glass. She looked at me like I was speaking another language. I explained that a glass is too hot to handle, so can I please have it in a mug, not a glass. They bring it to your table there, and a different girl brought it out and dumped it on the table,,,it was in a glass. I promptly took it back and set them right. They still didn't get it. It seems they only learn the Maccas way and don't have the brains to think outside the square!
There's a lot of trained monkeys out there in retail land. They get trained like parrots with no rhyme or reasoning for the deed, so it goes on without thought. I hate being called "darl" or "doll" or whatever the hell that is. It's more prevalent in eastern states but with people being so portable it's sneaking around.
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20ft Roma caravan - Mercedes Benz Sprinter - SA-based at the moment. Transport has no borders.
Management makes the decisions, but is not affected by the decisions it makes.
Well guys I love being called love ,my lovely,dear, darl or doll I think it is a relaxed Aussie way to greet someone we are not in the stuffy U.K. but relaxed laid back Aussie travelers. However I will not tolerate bad, food, coffee or sullen service but a happy bright my lovely is quite pleasant after a long drive Come on guys chill a bit
You have my sympathy Lynnette, I finished the last few years of my working life as a waitress so I have a tendency to notice the service whenever we eat out (which isn't very often) On holidays in the Blue Mountains a few months back we went into a lovely dining area.....white table cloths, shiny silver cutlery etc, not our usual but there was no other choice, we stood by the sign that said "wait here to be seated" and were greeted with a voice that originated from across the room "Ya can sit wherever yoose want" and it went downhill from there all the way to the cold cup of coffee at the end of the meal. Well they do say appearances can be deceiving! cheers Venus
I dont mind the lovey bit, the bit I couldnt stand was when she got the napkin to place on my sodden saucer, thats the bit that grates, by rights she should have got me a fresh cup, used her flamin noggin, I mean she slopped the coffee in the first place, it was of no consequence to her. I would not do that to a customer.
A little tip though, if you do complain and ask for the coffee, food or whatever to be "redone" you risk having something unpleasant added to your order. I was talking to someone who worked in a kitchen at a restaurant and was horrified at what they said happens to a meal that is returned because a customer said it was not to their satisfaction. Steaks dropped on the floor etc... or much worse.. I always ask for a refund if it is really bad.
-- Edited by 03_troopy on Wednesday 18th of April 2012 07:22:27 PM
The only way to improve service is to complain hard and loud I would have not let them treat me that way. spill my coffee then bring me a fresh one, bad food don't eat it and refuse to pay or demand your money back. When you sit back and let them treat you badly then they will never learn the right way to serve. On the other side of the coin do you complement good service or good food I always make a point of doing so even going to the trouble of popping my head into the kitchen to compliment the chef or passing it on through the wait staff and of course leaving a tip. There are people in this world that only complain, there are ones that compliment and worst of all the ones that say nothing and whinge later to someone else. When I ran a service business I wanted to know what my customers thought of my service if it was bad feedback I would do my best to rectify it if it was good I would do my best to maintain it
Madam is a polite and pleasant way to address a lady often shorten to ma'am it is acceptable to reply to the Queen as ma'am after first say your Majesty
It is french and means my lady, sir is the male equivalent, Madam is a perfectly acceptable term to use when you do not know the ladies name.
So all you Madams,ma'ams, darls, darlings,sweets, my lovelies and honeys
Madam is a polite and pleasant way to address a lady often shorten to ma'am it is acceptable to reply to the Queen as ma'am after first say your Majesty
It is french and means my lady, sir is the male equivalent, Madam is a perfectly acceptable term to use when you do not know the ladies name.
So all you Madams,ma'ams, darls, darlings,sweets, my lovelies and honeys
The topic was bad coffee lol and bad service. The reason I did not complain, is because I was tired , and when I am knackered, if I complain I cant control myself, I would have gone off my head. Not nice for anyone all round. So I shut up. I have made a complaint . Where it will get me I dont know I dont care . But the owner of the coffee club in dalby needs to know.
Madam is a polite and pleasant way to address a lady often shorten to ma'am it is acceptable to reply to the Queen as ma'am after first say your Majesty
It is french and means my lady, sir is the male equivalent, Madam is a perfectly acceptable term to use when you do not know the ladies name.
So all you Madams,ma'ams, darls, darlings,sweets, my lovelies and honeys
CHILL BABY ))
I don't mind ma'am.............. I too know english.
I do NOT find madame as "perfectly acceptable" nor do I like being called "baby"
oh dear oh dear we are touchy this evening must be a bit tired after a long day, good evening Ladies I will let you get on with it Chill baby was a play on the Austen Powers character please take it in the way it was meant, a quip,not directed at anyone in particular .
Since we have had our own Nespresso Coffee machine at home and can make our lattes and cappuchinos as we like them, we find that we don't like most bought ones.
The name I don't like is ' dear'. I really find it very belittling. I usually reply with 'luv'. Had better qualify this - from a waitress or sales assistant!!!!
( M.O.T.H calls me 'dear' all the time and thats O.K)