A family member placed a call to Citibank. 

Here is the exchange :

Family Member:   'I am calling to tell you she died back in January.'

Citibank :  'The account was never closed and the late fees and charges still apply.' 

Family Member  : 'Maybe, you should turn it over to collections.'

Citibank : 'Since it is two months past due, it already has been.' 

Family Member : So, what will they do when they find out she is dead?' 

Citibank : 'Either report her account to frauds division or report her to the credit bureau, maybe both!' 

Family Member : 'Do you think God will be mad at her?'  

Citibank: 'Excuse me?'

Family Member : 'Did you just get what I was telling you - the part about her being dead?'

Citibank : 'Sir, you'll have to speak to my supervisor.' 


Supervisor gets on the phone:

Family Member : 'I'm calling to tell you, she died back in January with a $0 balance.' 

Citibank : 'The account was never closed and late fees and charges still apply.'  

Family Mem ber : 'You mean you want to collect from her estate?' 

Citibank  : (Stammer) 'Are you her lawyer?'

Family Member : 'No, I'm her great nephew.' (Lawyer info was given)  

Citibank:  'Could you fax us a certificate of death?'

Family Member : 'Sure.' (Fax number was given ) 


After they get the fax :

Citibank : 'Our system just isn't setup for death. 
I don't know what more I can do to help.' 

Family Member  : 'Well, if you figure it out, great! 
If not, you could just keep billing her. She won't care.'

Citibank:  'Well, the late fees and charges do still apply.' 
(What is wrong with these people?!?)

Family Member  : 'Would you like her new billing address?'

Citibank : 'That might help...'

Family Member : ' Odessa Memorial Cemetery , Highway 129, Plot Number 69.'

Citibank : 'Sir, that's a cemetery !' 

Family Member : 'And what do you do with dead people on your planet???