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Post Info TOPIC: Whos sick of online customer satisfaction surveys.


Guru

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Whos sick of online customer satisfaction surveys.


Its been a bad couple of weeks, haven't been able to do anything online with out a survey popping up. When I brought the tug, had a survey on the computer before I even got the vehicle home, hang on mate wait until I've driven it a bit first, "Oh not interested, you just want me to say how wonderful you are". Same with the van, Jayco did the same, did they want to hear about all the faults I have had after using it for 12 months, nope, just tell us if you would recommend us to a friend. 

Press delete, end of story.



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Guru

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Posts: 1894
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Not just surveys from people who sell you products but anytime you go on a website nowadays to do something they want you to do a survey on their performance. Telstra are a good example each month I log onto my account to pay the bill or even when I just log in and check my mailbox they ask me to fill out a form on how they went. As far as Im concerned all they did was provide the service that I pay them for nothing more, nothing less so like you Iana I usually just ignore them.

Cheers
BB

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DavRo

2018 Grand Cherokee Limited - 2022 Concorde 2000



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I recently bought 5 litres of a so called Mould killer from Bunnings. Sprayed it all over the mould that had built up on the MH roof.  No visible effect at all. Tried the Gerni also no effect.

I went to their feedback website and wrote a scathing review. Their product had no visible effect even after the Gerni was used.

Got an email back saying there would be no visible effect because the product encapsulated the mould and it would never return.

I have no idea if that is true. I wanted a mould killer to clean the roof and clean up the mould. Ended up using the bleach type product. If they had said on their container it would not alter the appearance of the mould I would never have bought their product. My feed back disappeared very quickly though.



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Safe Travels



Guru

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Posts: 1161
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since filling out a survey by Virgin Airline which started with "thankyou for choosing Virgin for your recent travel - how would you like to win $2000 worth of airfares - just fill out this short survey". Well about half way through answering questions that had nothing to do with travel or holidays I realised it's a con and ever since have been bombarded with other advertising spam. Stupid me - I know there is no free lunch.

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Jenny and Barry

2009 Roma Elegance / 2013 Colorado. Permanent travellers 2011-2015 now just travel for 4-6 mths 



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Toyota dealers are rated by Toyota Aust on survey results for both sales and services. Not sure how it effects them but friends in several dealerships have told me Toyota takes the results seriously.

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Senior Member

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villatranquilla wrote:

since filling out a survey by Virgin Airline which started with "thankyou for choosing Virgin for your recent travel - how would you like to win $2000 worth of airfares - just fill out this short survey". Well about half way through answering questions that had nothing to do with travel or holidays I realised it's a con and ever since have been bombarded with other advertising spam. Stupid me - I know there is no free lunch.


 And that is exactly why we never do online surveys anymore, got sick of being bombarded with SPAM afterwards.

We installed Mail Washer (Free) and it has solved all our problems with SPAM.



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Des and Jane

Rockingham W.A.

 



Guru

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Des and Jane wrote:


 And that is exactly why we never do online surveys anymore, got sick of being bombarded with SPAM afterwards.

We installed Mail Washer (Free) and it has solved all our problems with SPAM.


 I only do paid surveys and they help me with some pocket money. Yes, spam does arrive but I just unsubscribe.

Aussie Paul. smile



-- Edited by aussie_paul on Thursday 2nd of August 2018 11:29:19 AM

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Guru

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Posts: 1841
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Every time we had our Ranger serviced at the local Ford dealer we got an email asking us to do a satisfaction survey.

We were never happy with our services for various reasons.

We filled in their survey indicating that we weren't happy.

Nothing ever happened & we still weren't happy with the subsequent services.

If they wanted feedback it would be nice if they gave us some.

Haven't got the Ranger any more so don't have to worry these days.

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Cheers Keith & Judy

Don't take life too seriously, it never ends well.

Trip Reports posted on feathersandphotos.com.au Go to Forums then Trip Reports.

 



Guru

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Posts: 4236
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If i get one, i reply back. Sure, i will do your survey. I charge $100 per hour or part thereof, if you could send me your credit card details i will do it immediately. Never heard from again.



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Guru

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Is this a survey, because I'm not responding if it is.

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"No friend ever served me, and no enemy ever wronged me, whom I have not repaid in full."

Lucius Cornelius Sulla - died 78 BC 

 



Guru

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Posts: 4447
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My Toyota dealer just won Australian Dealer Award. I have done three surveys and and have received two genuine $25 discount vouchers. These are applied to the fixed price deal offered on purchase, so around 9% value. One of few real deals though.

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Cheers Craig



Senior Member

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Posts: 177
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For vehicle service, I only ever use the first (usually free) post delivery service, and then go to the Repco bloke who's done the servicing for all my vehicles since he took over the business from his father! 35 years of service history, and get treated more like a family member than a customer. Priceless!

Surveys, via MailWasher, end up straight in the bin ... My time's more value to me than the paltry survey "rewards" can ever be - especially so since most of them relate to businesses in the cities.

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If you had to choose between being fit and drinking wine ...

What would it be? Red or White?



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Dorian , Love your work  !!



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Carpe Serevisi.



Guru

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Posts: 784
Date:

Desert Dweller wrote:

Every time we had our Ranger serviced at the local Ford dealer we got an email asking us to do a satisfaction survey.

We were never happy with our services for various reasons.

We filled in their survey indicating that we weren't happy.

Nothing ever happened & we still weren't happy with the subsequent services.

If they wanted feedback it would be nice if they gave us some.

Haven't got the Ranger any more so don't have to worry these days.


 You get what you sow!   I think they got even with you.



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Guru

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Posts: 532
Date:

We did a Coles Myer Survey.

Safe enough we thought!

NOT so.

I got to the bottom or pointy end of a Claim Farming scheme we were hassled by for several months only to be told by a high level Insurance Executive that I had forgone my DO Not Call Register status by answering an on line survey.

Well blow me wig to tomorrow!

When I re registered on the CMA Do Not Call Register, there it was a small fine print statement near the bottom of the "Page" and a tick box asking - Have you ever answered an On line Survey.

Having reregistered and AVOIDED ALL online surveys since we have been free of the rotters. Cheers

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Cheers - Ian

I slowly realise as I get older that I am definitely NOT the fastest rat in the race.

Also the older I get the more I realise I do not know.

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