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Post Info TOPIC: Woolworths Insurance.


Member

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Date:
Woolworths Insurance.


Hi. I'm considering switching my vehicle insurance from NRMA to Woolworths as the premium is less than half price for a similar coverage. I have had a very favorable experience previously with Woolworths when a vehicle covered by them collided with mine and I was not at fault. Has anybody had unfavorable dealings with them? Thank you - Llib



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W.J.Roberson


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Unfortunately I can lo longer recall what the issue was, but I did look into them a while ago for a 4WD. After reading the prospectus I scrapped them as there was something critical that made it useless for us.  Coles was the same.  So do your research thoroughly.  



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As said above read very carefully.

A lot of cheaper insurances have larger excess. Maybe difficult to include any extras added to the vehicle, ie roof racks, door protectors, wind deflectors, bull bar & lights etc.

Extra for non white vehicles as they have a slightly higher risk of accidents.

Do you get a replacement car to drive while your car is being fixed.



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Am with the RAA for most of our Insurances, ie 10% off for more than 3 policies, 10% Off for Seniors, 10% off for more than x years with the RAA, But wondered about the Woolies 10% of your weekly shopping if you sign up with their Insurance. (Ad on TV)

Say you shopping bill is $200/week savings could be $1040 per year and if you like Woolies Insurance cover, you shop savings could/may be more than pay for your insurance.

Where is the Catch?

Peter

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Thank you all for your advice. I have thoroughly checked the PDS and all seems well. No negative reports from you, so I'll probably go for it. Llib

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W.J.Roberson


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What? Because four members of a forum don't go negative it is enough for you? smile I didn't go with small insurances because like most named small ones, they are all underwritten by companies like Hollard insurance. Youi for example is their subsidiary I believe, along with either Coles or Woolworth's.

 

Some of the systems they create are even on the surface complete competitors, yet under the same umbrella. I always check whether or not the repair companies like them and if complaints are on the open net.check if they insist on your going with them if they demand a credit card bank direct debit for next year and whether they take such funds early next year.

A certain company used to do this and if the next years payment was due in say December they would take from your account already in October. That ensured you had no chance to cancel. Then they held on to the money if folks wanted to opt out.

So all I suggest is a search of complaints against any company named buy ex customers. smile



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It would be great on these forums if people actually stick to the truth & facts e.g. Hollard Insurance is not a small insurer, Coles and Woolworths Insurance are not underwritten by the same underwriters and I have no idea where the the notion of Youi being a subsidiary of Hollard Insurance ever came into being. It is more helpful to say nothing rather than make up information for the sake of saying something. All insurance underwriters in Australia are regulated by APRA and as part of their Australian Financial Services Licence, they MUST be a member of an External Disputes Resolution Scheme which is AFCA (Australian Financial Complaints Authority) in this country. This is mandatory all for the protection of the consumer and free for the consumer. We all have a favourite insurer, but my advice is to read the PDS [Product Disclosure Statement - formerly known as the Policy](not a Prospectus as mentioned above) and be happy with the cover provided by the specific insurer.


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dieseltojo, Possibly if you bothered to read what was actually written you may understand what was said.

I didn't imply that if four members of a forum don't go negative it is enough for me. I was merely polite enough to acknowledge that somebody had bothered to reply, also, as I had already thoroughly examined the PDS' issued by each company I had researched, I was leaning towards Woolworths which appeared to offer a similar deal at a reduced price. I feel that feedback from other peoples' experiences should be listened to and evaluated.

Resulting from an accident between my car and another in which the other driver, not myself was at fault and whose car was insured with Woolworths, they went out of their way to accommodate me with very quick OK being given to my chosen repairer together with the offer on two occasions of a free hire car. This from a firm I was not even a client of.

The warning regards automatic bank debit is a valid one, but I do not and never will have automatic withdrawals by anybody from my bank account; once out, it's gone.

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W.J.Roberson


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While I don't wish to recommend any particular insurer, I noticed some comment on repairers used by various insurers.

We use NRMA for our Mazda3 and have had two recent claims.  The repair mob (RepairHub) that they used were fantastic. 

I was very much into Quality Control in my latter working days, and was amazed and delighted to observe the quality control process that they employed.  It wasn't just window dressing to get a Quality tic, they actually operated their business through their Quality System.  It was a lesson in how we could restructure our Aussie businesses to gain competitive advantage.

Although the claims/repair service is only one factor in deciding on a particular insurer I can assure you that we will look for every opportunity to support this Quality Controlled business where we can. (and I don't mean by having more crash claims)

 

ps ... Although I have never conducted my own small business, I had the opportunity to become heavily involved with the Management of many, and I was consistently amazed at the extremely poor practices employed.  This included an almost complete lack of knowledge or application of People, Operations and Quality Management Principles. It comes as no surprise to me to see the high failure rate of Australian Small Business.



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