Just spent a week with 2 other couples in our vans at Karuah CP one of the couples happened to be on a shakedown trip with their recently purchased single axle 18ft Concept van. They had bought it recently from a dealer and although not brand new it is only a year or so old. On the way up when going through Hetherbrae near Raymond Terrace they could hear a noise and feel vibration coming from the van so they attempted to pull over unfortunately while doing so the wheel on the drvers side of the van came off, shot across the road hit a fence on the median strip which luckily stopped it from going into the oncoming traffic. They phoned the dealer who sent a mechanic to try and repair it in order to get them going. While waiting for the mechanic to arrive a guy from the Jayco dealership just up the road stopped to ask if everything was OK, they told him that a mechanic was on the way to see if he could fix it. He said if he does get you going bring your van over to the dealership and I will arrange for the boys to go over it properly just to make sure that it is safe to travel. After the mechanic replaced a hub and fitted the spare wheel they took up his offer and dropped into Jayco, his guys stopped what they were doing and checked everything out free of charge. You hear a lot of negative things about Jayco but I reckon that's a pretty positive plug or at least for that particular dealearship anyway..
Just spent a week with 2 other couples in our vans at Karuah CP one of the couples happened to be on a shakedown trip with their recently purchased single axle 18ft Concept van. They had bought it recently from a dealer and although not brand new it is only a year or so old. On the way up when going through Hetherbrae near Raymond Terrace they could hear a noise and feel vibration coming from the van so they attempted to pull over unfortunately while doing so the wheel on the drvers side of the van came off, shot across the road hit a fence on the median strip which luckily stopped it from going into the oncoming traffic. They phoned the dealer who sent a mechanic to try and repair it in order to get them going. While waiting for the mechanic to arrive a guy from the Jayco dealership just up the road stopped to ask if everything was OK, they told him that a mechanic was on the way to see if he could fix it. He said if he does get you going bring your van over to the dealership and I will arrange for the boys to go over it properly just to make sure that it is safe to travel. After the mechanic replaced a hub and fitted the spare wheel they took up his offer and dropped into Jayco, his guys stopped what they were doing and checked everything out free of charge. You hear a lot of negative things about Jayco but I reckon that's a pretty positive plug or at least for that particular dealearship anyway..
Cheers
BB
I think your new friends were very lucky they didn't do more damage to their van, themselves, or those around them.
I had a similar incident in the middle of last year - lost a wheel doing 50 km/h and this was the result...
The repair bill was over $15,000 but I still count myself lucky because if it had happened five minutes later I'd have been on a busy freeway doing 100 km/h and the result would have been a lot, lot worse!
I've since invested in a torque wrench, TPMS system, and a 32 point safety checklist I religiously go through every time I use the van.
And by the way, I had zero warning - no vibrations, wobble, or strange sounds whatsoever - just an almighty clunk as the axle hit the tarmac. I still drive past the spot regularly and the 10 metre long gouge the axle made in the road surface is still there - to forever remind me of my stupidity!
-- Edited by Mamil on Sunday 10th of February 2019 12:14:22 AM
it was good to hear a positive story about dealer response to your friends.
Thankfully they and the rest of the public were not harmed in the incident, and it is good to see that their dealer also responded positively to try and get them right. So many stories about dealers selling vans and then reportedly abandoning the buyer.
I must say that as a Jayco owner, the stories I hear about them, their dealers and the horrors they create appear to be more a figment of the "friend of a friend of a friend" type of thing, as if the vans and dealers were really as bad as people seem to think (many of whom don't, or never have, owned a Jayco), then the company would have folded years ago.
I honestly believe that a majority of dealers would be more like those your friend experienced, than the dealers from hell we read about in forums.
Trust that you were all able to enjoy your week away after that. I bet the drinks and conversation that evening were good!
__________________
Regards Ian
Chaos, mayhem, confusion. Good my job here is done
Well done Jayco Heatherbrae! This was nothing to do with Jayco, although I have one myself, but rather to do with the service centre or the mechanic who set the van up. If it was a brand new van I could believe it, knowing the problems I have had with my van. It could happen to any van, 2 wheel or 4 wheels. As for checklists, what can be checked? The original wheels which were painted required that the wheel nuts be tightened after a few hundred km and then a few thousand km, but that was all. I always stop after about 20 km to check the hubs (to see if they are getting too hot), but other the coupling and the roof hold-down clips and awning, that there isn't much to check.
Some things you just don't compromise on. I have a chassis service done every 12 mths even though we don't do great distances. Van goes on the hoist for a 30 point check. The main things are inspection of suspension, wheel bearings (repack), new oil seals, torque wheels nuts, tyres & pressures, brakes, lube & check free-running of cables, etc. etc. There's quite a bit to check on the chassis and what's hanging from it.
The service guys always remind me the best policy is to check wheel nuts and tyre pressures before every journey, which I do. Cynics have told me I'm over doing it paying $250 for the annual checks - am I bothered by the cynics? Nope!
__________________
Cheers,
Tony
"Opinion is the medium between ignorance and knowledge" - Plato
I have to agree Mamil judging by the damage to your van they got off pretty lightly all it has cost them is a new hub, rim and a tyre as well as a couple of brackets to straighten. It was lucky that it happened in a 60kmh zone and not a few hundred mtrs down the road where it goes up to 110kmh. They were also pretty lucky that there was a break in traffic on their side of the road and there was a fence on the median strip that stopped the wheel from hitting any oncoming vehicles - anyone who has travelled through Heatherbrae knows just how busy that part of the highway can get especially on a weekday. You are right erad the Jayco dealer had no part to play in it at all, it wasn't even a Jayco but they were still good enough to offer them some assistance. When they finally got to the CP they were still appeared traumatised by the whole event so I'll put money on it that that for at least the next few trips the wheel nuts will get checked more than once before they set off.
Hi Mamil, Interested to know what the actual cause of your wheel loss was....?
Loose wheel nuts, on investigation there's nothing else it could have been.
erad wrote:
As for checklists, what can be checked? The original wheels which were painted required that the wheel nuts be tightened after a few hundred km and then a few thousand km, but that was all. I always stop after about 20 km to check the hubs (to see if they are getting too hot), but other the coupling and the roof hold-down clips and awning, that there isn't much to check.
Well here's my checklist. I have it laminated and go through and tick everything with a felt tip, and won't leave until every item has a tick, or a cross to show it's not applicable for that trip.
Another example. As I was packing up one time my new best friend from the adjacent site was chatting away to me and I became distracted to the extent I drove off with the caravan door open and the step out. Luckily someone shouted after me or I could have driven all day like that! And I hate to admit the number of times I've forgotten to turn the gas bottles off after running the fridge on an overnight stop.
So, you may think it's over the top, and I know it's not everyone's style to be regulated by lists, afterall we're out there to relax - right? But in the hustle and bustle of leaving a campsite, or home for a long trip it's quite easy to miss something, especially when you factor in 'senior moments' All I know is that my two 'incidents' wouldn't have happened if I'd had the list then, so it gives me (and the co-pilot) some peace of mind that at least the basics have been attended to.
Caravan Pre-towing Checklist
INSIDE
12V and 240V electrics off
Hatches and windows locked closed
Front blind down 3/4
Cupboards & doors shut
Shower head on floor
All loose objects (including chopping board) stored
Strap on TV
Rooftop PV switched on
Fridge on DC
Plastic step stowed inside
OUTSIDE
AC power cord disconnected
Mains water disconnected
Solar blanket detached and stowed
Radio aerial on
Padlock & chain removed
Gas bottles off
Stabiliser legs up
Wastewater outlets closed & sullage hose stowed
Hot water vent cover on
Required amount of flushing water in toilet
Required amount of fresh water in tank
Toilet waste tank empty and dosed with chemicals
All hatches & doors shut & locked
Awning fully retracted
Tyre pressures at 47psi
TPMS system switched on & located in car
Wheel nuts at 120nm
Nose weight between 100-110kg
Jockey wheel up (or stowed in car boot if rough road)
Car attachments: 12 pin electrics, Anderson plug, chain, cable
Lights: running lights, brakes, indicators
Hitch: locked onto ball, anti-sway lever closed, hitch lock installed
Main door closed & locked, keys put in car
Step in & locked in position
Towing mirror on car
-- Edited by Mamil on Sunday 10th of February 2019 12:44:13 PM
Not over the top at all Mamil, I have a similar list. IMO wheel loss etc is more likely to occur if wheel nuts and the undercarriage overall aren't checked consistently and serviced regularly, or if the payload is excessive.
__________________
Cheers,
Tony
"Opinion is the medium between ignorance and knowledge" - Plato
Just spent a week with 2 other couples in our vans at Karuah CP one of the couples happened to be on a shakedown trip with their recently purchased single axle 18ft Concept van. They had bought it recently from a dealer and although not brand new it is only a year or so old. On the way up when going through Hetherbrae near Raymond Terrace they could hear a noise and feel vibration coming from the van so they attempted to pull over unfortunately while doing so the wheel on the drvers side of the van came off, shot across the road hit a fence on the median strip which luckily stopped it from going into the oncoming traffic. They phoned the dealer who sent a mechanic to try and repair it in order to get them going. While waiting for the mechanic to arrive a guy from the Jayco dealership just up the road stopped to ask if everything was OK, they told him that a mechanic was on the way to see if he could fix it. He said if he does get you going bring your van over to the dealership and I will arrange for the boys to go over it properly just to make sure that it is safe to travel. After the mechanic replaced a hub and fitted the spare wheel they took up his offer and dropped into Jayco, his guys stopped what they were doing and checked everything out free of charge. You hear a lot of negative things about Jayco but I reckon that's a pretty positive plug or at least for that particular dealearship anyway..
Cheers
BB
I think your new friends were very lucky they didn't do more damage to their van, themselves, or those around them.
I had a similar incident in the middle of last year - lost a wheel doing 50 km/h and this was the result...
The repair bill was over $15,000 but I still count myself lucky because if it had happened five minutes later I'd have been on a busy freeway doing 100 km/h and the result would have been a lot, lot worse!
I've since invested in a torque wrench, TPMS system, and a 32 point safety checklist I religiously go through every time I use the van.
And by the way, I had zero warning - no vibrations, wobble, or strange sounds whatsoever - just an almighty clunk as the axle hit the tarmac. I still drive past the spot regularly and the 10 metre long gouge the axle made in the road surface is still there - to forever remind me of my stupidity!
-- Edited by Mamil on Sunday 10th of February 2019 12:14:22 AM
When the driver's side caravan tyre tread peeled off the case and then the case suffered a blowout at 90 KMH on the Barclay Highway NT last year the mudguard on my single axle Jurgans was almost as badly damaged as your van picture shows.
I was very impressed with the stability retained and helped by the AL-KO ESC system which enabled me to slow and pull of the highway safely.
Hi Mamil, Interested to know what the actual cause of your wheel loss was....?
Lots of reports of wheels falling off vans, but they rarely fall off cars.
Cheers,
Peter
Wheels sometimes come off trucks, a contract owner driver I dealt with for over twenty years once explained that while travelling north from Sydney to Brisbane fully loaded a tractor bogie drive wheel came loose and came off and the first he knew about it was when the wheel overtook his cabin. It rolled down the highway and glanced off a BMW coming from the opposite direction.
Nobody was injured and the car was drivable but damaged.
I have been wary of trucks on main roads after various "accidents" reported. One car driver killed when a truck's drive shaft fell down onto the road and became a spear the other a car schoolboy passenger when a truck's brake drum exploded sending shrapnel through the car's windscreen.
The first above on the road to Wollongong NSW and the other on the road to the Central Coast, Gosford Area.
When the driver's side caravan tyre tread peeled off the case and then the case suffered a blowout at 90 KMH on the Barclay Highway NT last year the mudguard on my single axle Jurgans was almost as badly damaged as your van picture shows.
I was very impressed with the stability retained and helped by the AL-KO ESC system which enabled me to slow and pull of the highway safely.
Hi Knight, yes it's a sobering reminder just how vulnerable these things we tow around the countryside are. Afterall, apart from the chassis they are only thin aluminium, plastic, and plywood, and can't stand up to an itinerant wheel, or in your case a chunk of steel belted radial! Anyway, glad you managed to come to a controlled stop. It's my worst nightmare - having a blowout at speed and the van flipping.
Knight wrote, in part:
"I have been wary of trucks on main roads after various "accidents" reported. One car driver killed when a truck's drive shaft fell down onto the road and became a spear the other a car schoolboy passenger when a truck's brake drum exploded sending shrapnel through the car's windscreen."
My wife was returning home (to Cooma NSW) in the dark in winter, and a bus heading the other way threw a wheel nut complete with some if its stud. It went through the windscreen of my wife's Magna and landed in the rear seat. Our daughter complained of a headache. My wife said something to the effect "Don't be such a woos - yes it was a big bang but what are you complaining about?" The next day she found the wheel not (and stud), and our daughter had a graze on the side of her head. So she wasn't being a woos. She was incredibly lucky. Needless to say, we never found the bus....
Inside Van
1. Toilet roof vent shut
2. Shower roof vent shut
3. Shower plug in hole
4. Shower head in Towel bag and on floor
5. Shower screen locked and wedged with face washers at top
6. Gas to hot water heater turned off
7. Water to washing machine off
8. Cupboard doors all closed
9. Shampoo bottles and toilet roll put away.
10. Broom on floor
11. Sliding door clipped back and bolted into floor
12. Roof Vents closed (front [over bed] & rear)
13.Microwave turntable wedged with non slip rubber
14. Fridge turned to 12V and/or OFF on last day
15. Items in sink protected by cloth to stop scratching
16. Cupboards and drawers all closed
17. Stove top wedged with occy strap & tea towel between glass and trivet rails.
18. Table folded back and wedged with paper on leg & wood
19. TV aerial wound down.
20. TV cables and bracket locked into position.
21. TV under doona
22. Sat TV dish on bed
23. TV, Air Con and VAST remotes all put away.
(on last day remove all batteries from remotes & put in drawer)
24. Water turned off ( screen near door)
25. All windows shut and locked
26. Hot water 240V & 12V switched off in cupboard
Outside Van
1. Water hose and tap connections put away.
2. Mains water cap put on water inlet
3. Grey water hose put away
4. Grey water pipe cap on.
5. Stability legs wound up and locked into position
6. Awning back and locked in place
7. Gas Off.
8. Wiring plugs to car connected
9. Breakaway cable connected.
10. Chains crossed and connected
11. Jockey wheel put away and bracket done up.
12. Towing Pin cover in front bin.
13. Front bin shut and locked
14. If used wheel level ramps put away
15. 240V Cable put away.
16. Step up
17. Door locked
18. Handbrake off.
I also have lists for before I drive off from storage site and also leaving the van after a trip in storage,.
Despite all this I do sometimes get distracted!!!
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16.5 Discovery 4 with a few mods and New Age MR 16' Deluxe