We had the opposite problem
The original Carefree OE awning rolled out 4 inches more or so than the current models.

The firm that made the annex cut back the side walls and did the velccro thing'ie for $150 or maybe $250, we installed the Careefree awning similar to below 15Ft with awning tube and spring etc prior to the measure and cut. To me 15Ft Awning package for $520 is good value for money ( also included shipping).

But you may not have a Carefree, I understand that other brands cost more.


www.rvpartsexpress.com.au/carefree-10ft-black-and-grey-dune-roll-out-awning-no-arms-16580.html

and ours was not an Insurance job.

Peter

Thanks Dabbler, I'll do some reading to see what the annex cover....covers.
Best I do some reading anyway to school myself up for a possible debate.

Peter, I believe the original was a carefree. It just seems the new ones of the same brand are longer.
The repairer said that it may be a non issue but will check for me when the van is in the shop.
When they were talking orignally about cutting canvas for the repair I thought they meant they built them to measure from the awning vinyl perspective.
We can take it up with insurance then.
I would prefer to get it squared away NOW for piece of mind but am following their lead. I just hope being trusting of their advice doesnt bite me in the Ar$e down the track.

Spot on Nomadz.
I'm not asking for any improvements over what was the status before the damage occurred.
Maybe I was being a little naive thinking insurance providers would sort the issue without having to be poked and prodded to do it right instead of penny pinching.
I know I know, silly me.

I'm even using their suggested repairer who they tell me is good. I can't argue that point, thus far they have been very helpful. Not sure how the insurer can decline their advice on what is required for the fix.

Even the repairer is shocked by the response. So I guess that is giving me confidence to push back and get them to make it right.

More than happy to accept any other responses even if they are not in line with my current opinion on the matter.
Any devils advocacy is appreicated as it will help prepare me for possible responses from the insurer.

Brett,

I don't believe that Jayco make the awnings. As you say they used Carefree which come from America as I understand. It sounds like they are doing their best to replace what you have, especially if the original one was 23 years old.

As for the annex, whatever the annex cover is, if you declined to carry that cover for whatever reason, then I don't think you can expect the insurer to bear the loss now. It is unfortunate that the dimensions of the awning have changed, but it is not the insurers or Jayco's doing, so I suspect that you would need to cover the alterations to the annex.

To say they need to be poked and prodded to "do the right thing" and "penny pinching" is just not correct, and quite frankly unfair on them. They are paying for what you insured for, end of story. If you want to cover the annex once it is fixed, you will need to pay for it.

Hi Hewy,

Not quite right mate,  the awning is covered and is being replaced.

However they can't match what was on the van dimensions wise.
The new awning they will be putting on will mean my annex will no longer fit without alteration. Those alterations will cost $700 and will not be covered.  
The repairer has stated that this is the first time they have had those alterations declined as part of a claim and believe it to be related to the 'new' assessor.


TH - That sounds about right with regard to the awnings with what the repairer has said.
Re the rest of your response, thanks for the input. This is exactly what I wanted.
Both sides of the coin and see what others expectations of the situation would be.
Prior to putting this up I had spoken to 5 other van owners who ALL said they would expect to have the adjustment done as part of the claim.
Add that to the repairer saying it should be covered and had been up to this point, made me think I should at least reach out and see what others thought.


Gday to you John - fair points. Just to clarify though the awning is covered in the policy as part of the van. I'm not sure if by this "convinced to contribute to the alterations to the non-insured awning " you mean annex, which is not covered.     

Whilst I have only used the annex once, I've only had the van for 12 months and have been spending time getting it set up the way I want to spend some time in it.   It won't get used often, but it will still get used.  Plus I also have to consider any impact on resale value when I move the van on.

The annex is basically brand new, so it would be a shame to not have it with the van.

A friend had some annex work done at a reasonable price. I'd like to think it could be done for less than $700.  Cross that bridge if I need to.

The suggestion of gumtree is a good one but not a route I want to take.

 

Thanks for the input all.