(Read out Our comments under Silverline Experience by the Pikeys )
The Fruit is very Ripe. We collected our Flagship Jayco Journey Outback Pot Top this afternoon in Sydney.
To put it in propective we had 15 items to be addressed, three fixed the rest either do not warrant attention. (Re our photo's of kinked hoses.) They WORK and flow so no fixes needed here.(Standard issue by Jayco according to the Service Manager.(Quoted.) The first item listed,still not arrived from Melboure. A one day trip via a courier Sir.
This Item A penel to go under our fridge was ordered on the day of handover 23 December 2015. Pis.... poor.
To our Faces the service manager Again (Quoted) The TV mount has been moved / realined so the TV will now fold back without taking out the side of the cabinet. A load of BS, BS, BS.
To Mr Gerry Ryan of Jayco Australia I say Sir you need to address our concerns and everyone else that buys your product.
The only thing attempted, were to Back off the HEX SCREWS on the mounting bracket (with the key supplied in the kitchen cuboard draw.) The TV was now so loose it draged on the flat surface of the same cabinet. I used this same key to retention the bracket (in their yard) while my wife was talking to another member of staff outside of the van door.
Mr Ryan. Its still now in the same position as when handed over. Such Porkies to our faces. This type of behaviour, from one of your dealerships is Very poor indeed.
I won't trust them to service our unit. I will do the fixing that they in their opinion, don't need attention. If they throb you off enough, you will just go away.
The following Photo's were Emailed to the dealership before the van been returned. The first Photo is a cable that runs to the back of the van. Fitted by cutting through metal angle by 80%. ( Quote the service Manager) The white colour on this cable is white masktic not shaffing sir.
Look a little closer at the metal angle cut on the end and you can see the cutting edge below the shaffing.
The fix is bogg it up with the chalking gun using black of course. Now you see it, now you don't. BS, BS BS.
I will be De chalking this one Mr Ryan and take yet another photo of the Lemon repairs for you, and all to see.
Jim & Lambie
-- Edited by Hey Jim on Saturday 16th of January 2016 09:39:42 AM
-- Edited by Hey Jim on Saturday 16th of January 2016 09:42:12 AM
-- Edited by Hey Jim on Saturday 16th of January 2016 09:45:05 AM
-- Edited by Hey Jim on Saturday 16th of January 2016 09:46:37 AM
Obviously not good given comments fro Jim in the other story below...........
Looks like it is going to be an ongoing saga............ Perish the thought as to how things are going to go when you get out on the road and give it a good workout
__________________
I Remember It ...............All Too Well
Wherever the four winds blow. I'm restless, I'm ready
Not good enough. The pipe may flow but it will Go slow and backup. An oxy moron would even know That.
maybe there is a niche in the market for an importer to bring in foreign vans cheaper. not an option i would like but if heaps of money cAn't buy quality then people are going to look at other options.
-- Edited by the rocket on Saturday 16th of January 2016 10:51:47 AM
I get the impression that you are not impressed with the aftersales service of the dealer I would assume from previous pictures it is the jayco at st marys nsw
I have refrained from commenting on this issue because my experience dates back to 2000, when I bought my Jayco Poptop. I won't elaborate on it but our van was as well put together then as obviously they still make them today. Suffice to say that it is most unlikely that my next caravan will be a Jayco. My gripes were not cosmetic things - the axle was offset about 50 mm, the wheels had 10 mm toe-out - on a solid axle - one brake was not connected, the 12V power supply died on us after 1 week. These were some of the more major things.
Dealers were no good, so I went to Jayco direct. Response was a deafening silence. Lots of follow-ups. No phonecalls returned, no faxes. Eventually, I loaded the axle into my trailer and took it to Jayco factory myself. The security guard told me to park near the showroom doorway, so I did - right across it so that anyone who wanted to enter or leave had to climb in and out of my trailer to do so. I climbed through my trailer and asked to see the service manager. He was there (for a change) and I told him what I had done and where the axle was. He said that it would have been nice if I could have told him I was coming down (it was only 600 km to get there!). At that point, there was a muffled explosion. I told him about 2 letters, 5 faxes, 4 phonecalls... He looked through his in-tray and we found 1 letter and 3 faxes and 3 phonecall memos from the staff.....
The offset axle was the one which Jayco could not wriggle out of - the others were outside suppliers and therefore not Jayco's responsibilty. BS! The axle offset was their work and they should have fixed it, but my van was 600 km away. Being so far out of whack, there was a dent in the chassis rail where the axle had hit is some time ago, The repair procedure proposed by Jayco was, in my opinion (I am a qualified professional Mechanical Engineer) unsatisfactory, but short of giving the van back to them to fix, I could see no alternative, other than to keep an eye on the area. They sent the axle back to ALKO for them to fix (it wasn't fixed) and I fitted it and centered the wheels myself at home. ALKO - to their credit have supported me very well, and after scrubbing out the third set of tyres due to the excessive toe-out and toe-in (I turned the axle around to even out the wear), ALKO eventually gave me a brand new axle, which I had to fit myself. That axle still had about 6 mm toe-in, but at least the tyres are finally wearing evenly.
All of the above gripes could have been avoided if Jayco had simply run a tape measure over the axle when the were fitting it, and done normal assembly quality control. I shudder to think as to how the frame is made. Suffice to say that I am not happy with Jayco, but then again nearly every manufacturer has similar problems from what I have read over the years. Naturally, I am touchy about these things, and when I go into a caravan park, I walk around and look at people's tyres. It is alarming how many tyres I have seen worn on the inner edge - often worn through to the steel belt. The owners are aghast. I guess that most caravans only go out once a year for a few hundred km and then they are put away. Faults such as the above would rarely surface with the average buyer. At least mine did get used.
So there is my bitching session which I was not going to have. Simple quality control measures would eliminate them and make for much better public relations, but the fact that they are still pushing out vans with obvious faults suggests that nothing has changed in the last 16 years - probably in the next 16 years it will still be the same.
-- Edited by erad on Saturday 16th of January 2016 06:11:39 PM
Re the plumbing issue why not simply put 90 degree plastic elbows (available from Bunnings etc.). the ones used for garden irrigation systems. should solve the problem i reckon. Cheers
Re the plumbing issue why not simply put 90 degree plastic elbows (available from Bunnings etc.). the ones used for garden irrigation systems. should solve the problem i reckon. Cheers
why didn't the jayco warranty people do it then?? jim would have one less thing on his list
-- Edited by dogbox on Saturday 16th of January 2016 09:42:09 PM
Purchased in 1999 & a couple of minor issues were fixed promptly. A leak that developed when out of warranty was located & fixed with no charge as well.
The Jajco Dealer Brisbane Camperland were excellent to deal with from the Sales person who gave us very good advice through the purchase process, to the service & spares people who assisted us in the purchase of a sheet of interior ply & framing material to allow me to make some mods.
The van is still going well after all these years.
ps. Good wheel alignment too. I have replaced two sets of tyres due to age & not wear, after around 60,000 km on each set.
My approach was - if there were minor assembly issues that I could fix at little or no cost, then I did the work & advised them only as feedback. I enjoy working on the van & making changes to suit my preferences. Mind you, I sometimes think that I could improve their assembly line by implementing a set of standard quality processes. I have experience in the area of quality systems & process control.
Cupie - I too have a Quality Assurance background.
You do realise that Jayco very well may have a QA system in place.
Process control ensures a CONSISTENT level of quality - not necessarily the BEST level of quality.
Cheers - John
J ..
Agree with your comments.
They may well have a QA system but perhaps they need a Quality Improvement Program.
As we all know the QA system pegs the quality at the current (consistent/predictable) level where as the Q I P seeks to raise the quality to the next level.
Many modern managers seem to focus on short term quotas & targets like share price & profit. Perhaps they have never taken time to understand Deming's 14 points. A common answer to issues is to trim costs by reducing the workforce. A societal thing perhaps.
-- Edited by Cupie on Saturday 16th of January 2016 10:31:23 PM
The second edit removed the listing of Deming's points
-- Edited by Cupie on Sunday 17th of January 2016 07:17:56 AM
Re the plumbing issue why not simply put 90 degree plastic elbows (available from Bunnings etc.). the ones used for garden irrigation systems. should solve the problem i reckon. Cheers
Hi Alan,
I will be doing the lot. Do it once and do it right. This way I will not have to lie about my own fixers. I will do it once and do it to my professonal standard. Plus take some Pride in doing so, at the same time.
I have been shopping today, I now have all the components I need to get it completed, the way it should have been done the first time around.
PS: I had a friend come around this afternoon looking at the van. He asked about the smoke alarm, if it was the type that is been discontinued. You guessed right it sure is.
No: 16.To rub salt into the wound. The bloody thing does not WORK. or the test button. Quality control Not.
If Jayco is $10000 cheaper than a top name brand and your have to spend $500 to fix up some little problems but still like the Caravan is it still a good buy .
