Australian contact for SPOT navigation

Evie n Rhys · Senior Member

Australian contact for SPOT navigation

NeilandRaine · Guru

Speak to your bank, they should be able to help somehow

Bruce and Bev · Guru

we had a similar problem - but in this case it was with Australias biggest private health insurer who continued to take out monthly direct debts from our account despite cancelling our policy with them and despite having received an email from them demanding to know why we had the temerity to cancel with them.

Despite several "very to the point" phone calls from me to their so called help centre and visiting their retail outlets, they couldn't manage to cancel our DD.

I went into a branch of the Bank we are with, told them that this outfit wasn't cancelling our DD. The bank teller emailed their support centre as we stood at the counter and the Bank cancelled the DD.

Izabarack · Guru

Evie n Rhys wrote:
.......still being charged for it although I no longer need it. I have tried to email them to cancel but no reply.

Well known problem in the bushwalking community. The fine print puts it on you to cancel, otherwise automatic renewal of subscription occurs. Further problem then is that the billing is done thorough a third party billing agency in the States. Many a story of not being able to contact Spot to cancel and attempts to contact the billing company also go unanswered. One way to avoid further payments being taken from a linked account is to contact bank and explain the withdrawal was unauthorised. What I had to do was cancel the linked card and get a new one. Be very sure to keep records of all attempts to contact both Spot and billing agency and emails to bank. One person I know was chased by a debt recovery agency four years after cancelling her card as her way to get their attention.

Iza

Evie n Rhys · Senior Member

Thank you for all your responses

Mike C · Senior Member

I had a look at my account and found the following information

http://faq.findmespot.com/index.php?action=showEntry&data=564

basically states

To cancel your Service Plan, you must notify SPOT in writing within thirty (30) days of the end of your Service Plans Term. You must email your notice of cancellation to customerservice@findmespot.com and provide your name, your address and the ESN from the SPOT for which you want to cancel service (located in the battery compartment, under the battery of your SPOT). You may call our customer service center at SPOT at 1-866-OK1-SPOT (651-7768) or from outside of North America:+1 (408) 933-4518 to cancel or if you have questions. You still must confirm in writing by sending an e-mail to customerservice@findmespot.com.

Cheers

Mike

Mike C · Senior Member

Tess

I emailed Spot on the custermerservice email address and got the following response within 30 mins.
Note there is an Australian number in their response.

From: customerservice@findmespot.com

To: 'mike

Dear Mike

Thank you for contacting your SPOT Customer Care Team!

When requesting deactivation, please be sure to first send it to the proper email, at customerservice@findmespot.com. In the email, request deactivation of your SPOT device, and include the ESN of that particular unit. It may take 24 hours to process, since we are moving through a queue of emails, first come, first served. If all else fails, you may call us at 1-866-651-7768. It is toll free, and the deactivation process takes a little less than 15 minutes.

Thank you.
Your Globalstar Customer Care Team,
North America: 18774525782
Europe: + 353 1 296 2525
Australia: 0 424 21 7768
New Zealand: 1300 882 448

From: mike

To: Spot English
Subject: 5660-Advice requested

Several years ago I recommended your service to a fellow Australian forum member at thegreynomads web site.
This member has been trying to cancel her account as she no longer requires the service and apparently her emails have gone unanswered.

Other members have indicated that this is a well known problem with your service in the bushwalking community.

Would you kindly advise how she needs to go about getting her account cancelled.

thanks

Mike

-- Edited by Mike C on Monday 29th of June 2015 07:41:59 AM

Evie n Rhys · Senior Member

Thanks very much for your efforts and advice. I shall try the Aust no tomorrow.
Tees