rather than actually phoning Telstra, try their on-line 24/7 service. This works even if your 'net service is down (but may not have helped Judy if it was a router or modem problem), is free, no techo stuff, one question, one answer at a time and the BEST thing is, you don't wait for hours to speak to someone as you do when phoning. Usual wait time is about 2-5 mins. Just a pity Telstra is going to get rid of 800+ call centre workers and farm some of it off to the Asians - I HATE talking to overseas call centres as our Banks have mostly done. If you don't ask a "pre-programmed" question they have been taught to understand - its they don't have a clue what youre saying.
Whats the State and Federal Govts (and the Unions) doing to stop this - 1000's of call centre staff have been sacked in the past 2 years from our big AUSTRALIAN (haha) companies. All to increase the dividends to elderly and corporate shareholders and increase the salary packages of the company bosses
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Cheers Bruce
The amazing things you see when nomading Australia
