SmartBar Floriade Darwin International Film Festival Goodlife RV Resorts Celtic Fest
Members Login
Username 
 
Password 
    Remember Me  
Click here for the Grey Nomads website -> The Grey Nomads Forum -> The Grey Nomads - General -> Telstra on-line support
Post Info TOPIC: Telstra on-line support
Bruce and Bev


Guru

Status: Offline
Posts: 2608
Date:
Telstra on-line support
Permalink  

Ive never been a fan of Testra - ex Govt and big and arrogant, but due to their G$ coverage I have bought a mob ph and dongle with external aerial from them.   What I have found that seems to be exclusive to Telstra is their real time on-line chat with one of their staff.

Ive used this when my geriatric ability overcomes my techo knowledge.  Every time you get to "chat" to one of their staff in real time and theyre down to earth and every time soled my problems - billing, starting up or techo.

 

None of the other phone providers seem to provide this real time serive................the worry is that their CEO, Mr Thoody, intends to outsource their call centres to India or Vietnam



__________________

Cheers Bruce

 

The amazing things you see when nomading Australia
Big Gorilla


Guru

Status: Offline
Posts: 4652
Date:
Permalink  

Actually the majority of the Telstra Call Centers are in the Philippines. And I agree, when you can get thru after a long period of "Holding On" the service is quite good. Calling Telstra is  something to be avoided if possible...



__________________

Retired Airline Pilot and Electrician..

I'm not old, I've just been young a long time....Ken

Since light travels faster than sound, some people appear bright until you hear them speak.

 
Blue


Senior Member

Status: Offline
Posts: 368
Date:
Permalink  

I moved back to Telstra as they are the only ones that seem to "fix" things for you

I find them friendly and helpful

I find they have the best coverage around Australia by far

if you have a problem, say the speed of your internet, most companys will say that.. "as long as its between 3 to 21 mbps that's all we can do"

between 3 to 21? are you kidding me? talk about a "get out of jail card"

I was running around 12 but then over time it slowed down to 8mbps... my ISP would not help me because it was between 3 and 21mbps

so I switched to Telstra... the guys with the vans to come fix stuff...

when I first rang... they said the same thing.. 3 to 21

I told them I was not happy with 8mbps and I would like it looked at.... they said that they'd have to exculate the problem which means that they one of their technicians would have to look into it but if it was on MY END then I'd have to pay...

that's fine I said.. as long as I get the problem fixed and my 12 mbps comes back..

I got changed over to another section who immediately done a test on my line while I was on the phone and found a fault... hallelujah evileye

next day a guy came out and fixed it...

 

with the previous company, who I rang twice over a year, refused to "DO" anything about it...

 

Telstra are the only ones who can fix these problems... they are the only ones with the vans and tools...

 

im a bbig fan... smile



__________________
sandsmere


Guru

Status: Offline
Posts: 1429
Date:
Permalink  

We've used Telstra online support several times and found it to be very good.

We actually used it yesterday ( Sunday ) and it was quite quick.

Better, faster and easier than going into a shop or phoning.



__________________
Nappies and Politicians should be changed often . For the same reason .
Baz421


Guru

Status: Offline
Posts: 2206
Date:
Permalink  

Telstra have improved considerably over the last 3 years,,, I've used on line support it's great.

McAfee have it also and I had to use it last week as McAfee and IE11 clashed and turned off Site Advisor which filters internet sites before opening. Got it resolved.

 



__________________

Why is it so? Professor Julius Sumner Miller, a profound influence on my life, who explained science to us on TV in the 60's.
Explorer


Guru

Status: Offline
Posts: 1122
Date:
Permalink  

Blue wrote:

I moved back to Telstra as they are the only ones that seem to "fix" things for you

I find them friendly and helpful

I find they have the best coverage around Australia by far

if you have a problem, say the speed of your internet, most companys will say that.. "as long as its between 3 to 21 mbps that's all we can do"

between 3 to 21? are you kidding me? talk about a "get out of jail card"

I was running around 12 but then over time it slowed down to 8mbps... my ISP would not help me because it was between 3 and 21mbps

so I switched to Telstra... the guys with the vans to come fix stuff...

 

 

 



when I first rang... they said the same thing.. 3 to 21

I told them I was not happy with 8mbps and I would like it looked at.... they said that they'd have to exculate the problem which means that they one of their technicians would have to look into it but if it was on MY END then I'd have to pay...

that's fine I said.. as long as I get the problem fixed and my 12 mbps comes back..

I got changed over to another section who immediately done a test on my line while I was on the phone and found a fault... hallelujah evileye

next day a guy came out and fixed it...

 

with the previous company, who I rang twice over a year, refused to "DO" anything about it...

 

Telstra are the only ones who can fix these problems... they are the only ones with the vans and tools...

 

im a bbig fan... smile

 

Blue Hi,

12mbps! is that on the home line or mobile?

A home line adsl2 should be at least 26 mbps and closer to 56mbps.

Mike.

 



__________________
Gerty Dancer


Guru

Status: Offline
Posts: 6997
Date:
Permalink  

At least the online support person's English should be understandable! We have had some dreadfully long conversations with call-centre people in the Phillipines, who either had a very strong and difficult-to-understand accent, or didn't know the answers to our questions.

Will definitely try the online service next time.

__________________

Cheers,  Gerty. ... at home

"Leaning forward to see whats coming"
                                                                   
Bruce and Bev


Guru

Status: Offline
Posts: 2608
Date:
Permalink  

Hi Gerty. Use the on-line chat, rather than trying to talk to them - its fast and they work on "keep it simple, stupid", so no techo stuff and they keep asking you if you've understood the last msg from them - each msg is one step at a time as well. And the very best thing is, you can save your chat messages and have a read of it at your convenience - especially if theres some techo info in it (or you can use it as ammunition if it doesn't work lol.

The sad part is Mr Thoody, Telstras CEO, intends to make unemployed up to 800 Australian call centre staff and farm it off to cheap labour in Vietnam - to keep us shareholders happy, these employees wont be able to pay their mortgages or food !!!!!!!!!!!!!!!!!!!

__________________

Cheers Bruce

 

The amazing things you see when nomading Australia
milo


Guru

Status: Offline
Posts: 3332
Date:
Permalink  

I too use the online chat,
makes it better with out waiting on the phone all day
then they ring you!

__________________

The Drewsterz my band site

Milo Online  my personal site

Love what you do  Do what you Love!!   my motto in life !

 
Page 1 of 1  sorted by
 
Quick Reply

Please log in to post quick replies.
Click here for the Grey Nomads website -> The Grey Nomads Forum -> The Grey Nomads - General -> Telstra on-line support
Tweet this page Post to Digg Post to Del.icio.us
Purchase Grey Nomad bumper stickers Read our daily column, the Nomad News The Grey Nomad's Guidebook