More on Telstra

Beth54 · Guru

More on Telstra

bill12 · Guru

I went to the ombudsman , and lo and behold, some indian sounding sheila rings me and agrees with most of what I had to say. She even said what can telecoma do to keep me as a customer. I said fix the billing system.I am waiting for a record of my last 6 months transactions to be emailed to me . Stay tuned........Yes , Beth, don,t they drive you mad!Bill

-- Edited by bill12 on Friday 20th of April 2012 06:42:52 PM

Beth54 · Guru

My turn for a whinge about my Telstra prepaid mobile.

I started off some time ago with $30, and it's been slowly accumulating until last month there was over $300 credit. when I recharged today, 'the voice' said I had $70 something. confuse

So I rang them. I asked to speak to someone in Australia, as someone advised on here. He gave me a different number to ring. He put me through to another department. She said you can ask to speak to someone in Australia, but basically it's the luck of the draw if you get one. Finally I got to speak to someone in Australia...with an Indian accent. He said he was definitely in Melbourne. I told him I'm not racsit, I just have trouble understanding the accents. So he's put in a complaint for me, which will probably go in the bin.

Meanwhile I have to wait 3-5 working days for someone to ring me about my $$$ query. I have looked at my account online, but it still doesn't seem right to me.

jimbo · Guru

Beth! It's just like Liberal and Labor No choices Telstra and Optus...I hate them all..Big call I know..But! Shirla and I have been having trouble with Telstra for yearsMy hair is Grey because of them

Dougwe · Chief one feather

I have inside information Beth. Your complaint will be filed, guaranteed.

Under B.

Happywanderer · The Master

I was just about to suggest maybe you lose some of it after a certain time. Like it runs out after 6 months for example. Glad you worked out the problem Beth, and enjoyed you chat with Pam.

neilnruth · Guru

Yes, I was glad I had a good credit when I noticed a chat to my friend cost $64. So you may as well use it then start accumulating it again. Glad you solved the problem.

Beth54 · Guru

I think it was a record for me. And actually, we only got off the phone because I started coughing and couldn't stop. Better to drive to Ippy and meet for a cuppa!

We do enjoy chatting, and she is sooo funny!

Doug, thanks for that. wink

Beth54 · Guru

neilnruth wrote:
Yes, I was glad I had a good credit when I noticed a chat to my friend cost $64. So you may as well use it then start accumulating it again. Glad you solved the problem.

I was so cranky at the time, I just had to vent to my GN friends. biggrin

This was $86.75!!!

neilnruth · Guru

But having 'vented' you now feel better and it was worth chatting that long!

Beth54 · Guru

neilnruth wrote:
But having 'vented' you now feel better and it was worth chatting that long!

I do. And I can see the funny side of it now...except for those bl**dy accents!

I know some people have suggested other companies, but if you want rural coverage, it has to be Telstra. No choice.

Happywanderer · The Master

Because I have a $550 a month allowance I often have calls that come to up to $100 when ring family members. I always go online and check to see how close I am, so I don't go over my allowance.

neilnruth · Guru

I'm glad you feel better Beth.

Travel Bug · Guru

OH NOOOO.....Oooooops!! Sorry Beth disbelief biggrin

Looks like our next chat better be face to face over coffee and cake...and my shout. biggrin

Beth54 · Guru

Travel Bug wrote:
OH NOOOO.....Oooooops!! Sorry Beth
Looks like our next chat better be face to face over coffee and cake...and my shout.

I knew you'd get a shock! All's good Pam. wink But yes to the coffee & cake!

Dreamcaster51 · Senior Member

Just a quick heads up for Telstra customers, when you get the automated voice hit the corresponding number that asks if you are thinking of canceling your service. You normally get transferred to an Australian in the Adelaide office. You then layout the facts and say you might cancel your service and see what you get. My bigpond cost me $9.95 per month for twelve months then went up to $19.95. not bad concidering I was on a $39 plan origanallyand the young man was really nice about it.

dropbear68 · Senior Member

Telstra sux theres my 5 cents worth

tonyd · Guru

The $500 Telstra deals (and Woolies has one like it, as well) are a con. Sure, you get $500 worth of calls, but they charge you about $1.20 a minute for calls plus flagfall.

Savvytel charges 10 cents a minute and NO flagfall. Amaysim charges 15 cents a minute and NO flagfall on prepaid. Or you can pay $39.99 a month for unlimited standard talk and text, unlimited access to social networks and 4gb of data. They both use Optus, but if you're in a build-up area, that should not pose a big problem.

Cheers, Tony

WMB · Veteran Member

Hi All

I am with Amaysim and its costs me $39.90 per month and I get unlimited talk and text and 4gs of data. Always get to talk to a Aussir too.

Mandy

_wombat_ · Master (of Mischief)

WMB wrote:
Hi All
I am with Amaysim and its costs me $39.90 per month and I get unlimited talk and text and 4gs of data. Always get to talk to a Aussir too.
Mandy

I'm also with Amaysim, but I am on prepay and usually only spend about $9-$10 a month.

No robot answer's when you phone 567.

If you want to phone me here's my number, 2489452340536285471990538588 biggrin

bloody hell, some wombats can be stupid biggrin

gypsy rover · Senior Member

I am currently with Optus $39.99 for my mobile plus $39.99 for my 5 gig internet stick. Have just bought an Amaysim sim card. I will get free calls and text and only 1 gig less data for half the price. I will still be with Optus so seems like a no brainer to me. The only down side is I won't be able to video Skype.

Cheers!

Chris

neilnruth · Guru

It seems to me the world of communications is getting more and more complicated. There was a day when we went away and if WE wanted to contact family we found a pay phone and rang them - once a week - and they knew if there was ever a big drama that they needed to contact us they could get the police to do it. Now we all seem to need to be 'available' every minute of the day everywhere we go. Oh dear. Oh for the good old days! Haha.