I hate big companies, for this reason..
there quite happy to take your money year after year
but when it comes down to helping you when you need it....

not fair, hope all works out for you HW, need a loan?

contact the bank and cancel the AAMI Direct Payments with them

Its all been cancelled now but they can't reverse the payment so have to wait for a cheque in the mail, about 10 days.
They apologised but they should have done it properly inthe first place.

Daughter said, Yes they can, if they can take it out they can also put it back. But no they say they can't.

Happywanderer wrote:

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DeBe, I only do it with vehicle insurance so I can pay monthly. A big bill once a year is hard to pay on a pension.

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 I do the same HW, and same with my rates and other stuff...

as I'm on the disability pension.... 

let us know how you go..

I once had an arguement with a finance company who we had paid out and they kept taking monthly payments for 3 months. After lots of phone calls each month, one day I was doing a job for a local lawyer when they returned a call, after about 15 minutes of crap I explained that I was currently in a meeting with my lawyer discussing their non compliance and how they had fraudantly removed funds from my account, explained on completion of my discussion with them my lawyer would be filing charges of fraud with the local detectives and pursueing them as well as suing them for moneys lost and all expenses includeing lost income. The whole time the lawyer was sitting beside laughing and encouraging me and sugested I had done a great job. Any way that was about 10 in the morning and money was all back in my back by close of business the next day..
So point out to them they have committed fraud
cheers
blaze

I've had trouble in the past . Much the same situation as HW ,

 

It took 8 months to get the $182 back . ( Hope you don't have to wait that long HW ) .

 

Now we never ever let  any mob do a direct debit , even though it is sometimes inconvenient . And , the biggr the company , the worse they seem to be to deal with in these situations .

 

 

Happy Wanderer, We also are on a dissabillity pension & do understand its not easy. But you are right if they can take it out they can put it back. What they & banks do is use a slow payment system so they can get the max use of your money untill its cleared. We loose they win.

Hi HW,When my tug was written off recently,I had nuthin but praise for my co. [APIA ] they arranged the towy, late on a sat nite from an eastern state call centre [ very impressed] took most of my personal crap out, & was paid out within 14 days. My only complaint was ,they took the bal. of the money owin, about 5 mths contract left out of the payout!! Appaaaareently legal?? but wrong! I paid for 5 mths insurance but didnt have a vehicle! no risk for them.... Hope ya get yours all sorted.

Hi John, yer, I know thats the way it works, Bugga! was hopin they were the same as rego , refund the bal. of the unused mths. [ queensland]. Had to argue, politely with them anyway lol.........

We wrote a driving school car off insured with AAMI.

After the accident they arrabged the towing, inspected it the next day, rang to say it was a right off, had the money paid to us within two days.

Very, very impressive.

Now have all our cars, caravan insured with AAMI.

However, they will not insure our unit because it has a "shared" driveway? Gp figure?

Dusty

No worries pws25, I am happy to wait it out now and see how long it takes to get cheque so chat away. I love the way threads ramble. Makes interesting reading.

I know I'm going off topic slightly, but...

When our Dad died, my sister got onto AAPT right away to cut off the phone in his room at the Nursing home. They were good on the phone. There'd be a closing account up to that date. But we kept getting bills! My sister rang them numerous times. In the end, we asked Dad's solicitor who was doing his will. She said there was no way we had to pay more. She very kindly, without charge, sent them a letter. The bills still kept coming! In the end, she said, just ignore them, shred them. (which, of course is illegal)

I believe my sister was still getting them before they moved to Cooloola Cove in December '10...3 years after Dad died!

Hence, I would never recommend AAPT to anyone!

I use Bpay through my bank for a few things, but I also have direct debit for car insurance which is monthly, and toll top-ups. I know it's a bit risky, but so far so good.

I get annoyed that so many businesses want to be paid by credit card. I don't have a credit card, can't get one, even if I wanted to. And yes, I know about Visa Debit, but on discussing with my bank, we decided it wasn't worth it for me.

 

Thats definitely wrong Chichi. They only have to zap your card again and refund the amount.
Last week I bought mirrors at supercheap for the van, then decided on Sunday they didn't look right and would leave the old ones on. Took them back, they immediately refunded on card, no problems. Came home, checked online in my bank account within half an hour. The money was back in.
I had a problem with aapt years ago when they started charging me for my telephone account even though I wasn't with them. Took months to sort it out, and get monthly accounts stopped.