About 5 years ago I was provided with a CPAP machine through a Government scheme. Recently I was notified that it was being recalled due to an operating fault. I'm trying to find out if I'm eligible for a new one also under the scheme, after this period of time, similar to the arrangement in place for hearing aids.
Aussie Paul.
landy said
09:41 PM Oct 15, 2021
Ausie Paul. I have one of the affected machines which I purchased privately from a Ballarat retailer. At this stage ( unlike the US ) there is not a full recall from Philips, but Philips have asked that all affected customers register their interest so that they can contact them after they decide whether they are going to replace or repair the affected units.
The retailer has offered me a full refund and the chance to purchase a new unit from them of a different brand but I would prefer to keep the Philips machine as it can be run directly off 12 volt. Hope this helps Landy
Mobi Condo said
08:19 AM Oct 16, 2021
In the Techies section and under Safety Recalls there is quite a lot of info on this matter.
landy said
09:47 AM Oct 16, 2021
Thanks Mobi Condo.
dorian said
10:18 AM Oct 16, 2021
Philips recall action for CPAP, Bi-Level PAP devices and mechanical ventilators:
Many thanks to those who replied to my CPAP query.
Aussie Paul.
Big Gorilla said
05:45 PM Oct 22, 2021
The last communication I had from Philips was late August, nothing further !!! This has been going on since earlier this year.
From Philips:
We cannot stress enough that Philips is treating this matter with the highest level of seriousness and is dedicating significant time and resources to address this issue. Our intention is to give affected patients and customers the service they expect and deserve as we resolve this matter as our top priority.
This effort includes wide-scale, global ramping up of manufacturing, repair, services, supply chain and other functions to support the correction. However, due to the volume of devices, we regret it may take some time to repair or replace your device. Presently, Philips is unable to confirm the repair or replacement timeframes.
We are absolutely committed to supporting the worldwide community of patients who rely on our Sleep & Respiratory Care solutions for their health and quality of life, and the physicians and customers who are dedicated to meeting patient needs.
Philips Australia is waiting for stock of replacement foam to arrive from overseas. This is expected to arrive in September for the DreamStation platform and the repair/replacement plan will start as soon as possible after this happens. The TGA will provide another update when corrective actions have commenced.
-- Edited by Big Gorilla on Friday 22nd of October 2021 05:47:26 PM
landy said
09:29 PM Oct 22, 2021
Received this from Philips this morning. 22/10/21
Philips logo
We are reaching out to share an important update on the Philips Urgent Product Defect Correction regarding registered affected Philips DreamStation devices.
Thank you for registering your device information with Philips.
As a reminder, your device registration confirmation number is xxxxxxxxxxxx
We are writing to let you know that the repair and replacement plan in Australia is underway and manufacturing of DreamStation devices has commenced. Philips has begun contacting registered patients and customers with instructions on the next steps of implementation for these DreamStations. If your contact details change, please let us know.
Due to the volume of devices and different models that are affected, we regret it may take some time to repair or replace all affected devices. In addition to the Dreamstation devices, Philips will provide further updates on other affected models.
Patient care is the heart of everything we do at Philips. We appreciate your patience as work continues on the repair and replacement program.
We will continue to share updates and additional information regarding progress with you via email, as well as on Philips.com/src-update.
Please note that we have been made aware of fraudulent activity targeting patients impacted in other countries related to this Urgent Product Defect Correction. We want to assure you that Philips will never ask for any payment or credit card information by phone or email.
Thank you for your continued trust.
aussie_paul said
05:34 PM Oct 23, 2021
Landy, I received this from Philips 6th July 21, and the SWEP on the 19th July 21.
Aussie Paul.
-- Edited by aussie_paul on Saturday 23rd of October 2021 05:49:09 PM
-- Edited by aussie_paul on Saturday 23rd of October 2021 05:51:14 PM
-- Edited by aussie_paul on Sunday 24th of October 2021 12:04:07 PM
Who is still using their recalled machine? I am, so needing to keep machine usable until they get their act together. I am trying to get a replacement from State-wide Equipment Program (SWEP) who provided the recalled machine.
Aussie Paul.
-- Edited by aussie_paul on Sunday 24th of October 2021 12:10:52 PM
-- Edited by aussie_paul on Sunday 24th of October 2021 12:11:28 PM
-- Edited by aussie_paul on Sunday 24th of October 2021 12:52:40 PM
At present, use of an inline bacterial filter has been recommended for mechanical ventilators only. The filter will provide a barrier to prevent users from inhaling the degraded foam particles, but it will not protect against the gases that may be released by the foam. If the filter becomes wet or clogged with debris it may reduce device performance and should be replaced frequently as referenced in the device's user manual.
Use of an inline bacterial filter is not currently recommended for CPAP / Bi-Level PAP devices.
landy said
10:21 PM Oct 25, 2021
Sorry it has taken me a couple of days to respond to your question A/P. I am still using my machine but although I am not finding any singes of the foam breaking down in the water container I am considering purchasing another unit to keep me going until this one is replaced or repaired. I did have a very bad and unexplained chest infection a while back and the shortage of breath has been ongoing so I am now wondering if it could have been down to this CPAP machine. I will be seeing the specialist in a couple of weeks and will be sure to get his opinion. Landy
landy said
09:49 PM Dec 8, 2021
Just for a bit of an update to this tread, after a long wait I received my replacement CPAP machine from philips today 8/12 /21. Hopefully no more problems. Landy
-- Edited by landy on Wednesday 8th of December 2021 09:50:27 PM
aussie_paul said
06:30 PM Dec 9, 2021
landy wrote:
Just for a bit of an update to this tread, after a long wait I received my replacement CPAP machine from philips today 8/12 /21. Hopefully no more problems. Landy
-- Edited by landy on Wednesday 8th of December 2021 09:50:27 PM
Thanks Landy. How long since you gave them your serial number?
Aussie Paul.
landy said
09:40 PM Dec 9, 2021
They sent me a registration confirmation email on the 12/7/21 so it would have gone in about then A/P. Landy
aussie_paul said
10:03 PM Dec 9, 2021
aussie_paul wrote:
landy wrote:
Just for a bit of an update to this tread, after a long wait I received my replacement CPAP machine from philips today 8/12 /21. Hopefully no more problems. Landy
-- Edited by landy on Wednesday 8th of December 2021 09:50:27 PM
Thanks Landy. How long since you gave them your serial number?
Aussie Paul.
Thanks Landy. time to chase them up me thinks!!!
Aussie Paul.
landy said
07:02 PM Dec 11, 2021
Unbelievable A/P two days after receiving the replacement CPAP I have received an email from Philips complaining they haven't received the old one back yet.
After they kept me waiting 5 months for the replacement. What a cheek.
Landy
Mobi Condo said
11:40 AM Dec 12, 2021
WE wonder if Philips has been adopted into the Public Service "Stable" as they initially were keen to be active in the swap over and then fell in a hole.
Ends up the Sleep Apnea(SP?) specialist Centre ALSO had same probs and gave up on them and went with another Swiss product. Plain Swap over and worked well.
Then Phillips sent their replacement to us, which of course we had to return, BUUUTTT, they gave NO ADDRESS to send to AND did the usual ph. mess about up to 4 hrs. of waiting then would not return calls and so on.
So the replacement was dropped off at the said specialist Centre who also have had the same return contact problems and so were giving the Philips Sales Rep HEAPS and loading them up with the task of returning the goods and the complaints re their business slackness.
landy said
12:45 PM Dec 12, 2021
I sent an appropriate reply to their email but unfortunately it bounced back to me. I will now of coarse post it when it is convenient to me and not before.
Landy
aussie_paul said
03:51 PM Dec 15, 2021
Over the weekend I tried making contact with Philips and really couldn't do anything online!! Monday I rang their 18 hundred number and after waiting some time on hold I was told I just have to wait until they contact me!!! Not interested in taking my confirmation number..
Aussie Paul.
landy said
09:08 PM Dec 15, 2021
We can't complain about their service A/P or M/C because they don't have any.
Aussie Paul.
The retailer has offered me a full refund and the chance to purchase a new unit from them of a different brand but I would prefer to keep the Philips machine as it can be run directly
off 12 volt.
Hope this helps Landy
In the Techies section and under Safety Recalls there is quite a lot of info on this matter.
Philips recall action for CPAP, Bi-Level PAP devices and mechanical ventilators:
https://www.tga.gov.au/alert/philips-recall-action-cpap-bi-level-pap-devices-and-mechanical-ventilators
Many thanks to those who replied to my CPAP query.
Aussie Paul.
The last communication I had from Philips was late August, nothing further !!! This has been going on since earlier this year.
From Philips:
We cannot stress enough that Philips is treating this matter with the highest level of seriousness and is dedicating significant time and resources to address this issue. Our intention is to give affected patients and customers the service they expect and deserve as we resolve this matter as our top priority.
This effort includes wide-scale, global ramping up of manufacturing, repair, services, supply chain and other functions to support the correction. However, due to the volume of devices, we regret it may take some time to repair or replace your device. Presently, Philips is unable to confirm the repair or replacement timeframes.
We are absolutely committed to supporting the worldwide community of patients who rely on our Sleep & Respiratory Care solutions for their health and quality of life, and the physicians and customers who are dedicated to meeting patient needs.
Philips Australia is waiting for stock of replacement foam to arrive from overseas. This is expected to arrive in September for the DreamStation platform and the repair/replacement plan will start as soon as possible after this happens. The TGA will provide another update when corrective actions have commenced.
-- Edited by Big Gorilla on Friday 22nd of October 2021 05:47:26 PM
Philips logo
We are reaching out to share an important update on the Philips Urgent Product Defect Correction regarding registered affected Philips DreamStation devices.
Thank you for registering your device information with Philips.
As a reminder, your device registration confirmation number is xxxxxxxxxxxx
We are writing to let you know that the repair and replacement plan in Australia is underway and manufacturing of DreamStation devices has commenced. Philips has begun contacting registered patients and customers with instructions on the next steps of implementation for these DreamStations. If your contact details change, please let us know.
Due to the volume of devices and different models that are affected, we regret it may take some time to repair or replace all affected devices. In addition to the Dreamstation devices, Philips will provide further updates on other affected models.
Patient care is the heart of everything we do at Philips. We appreciate your patience as work continues on the repair and replacement program.
We will continue to share updates and additional information regarding progress with you via email, as well as on Philips.com/src-update.
Please note that we have been made aware of fraudulent activity targeting patients impacted in other countries related to this Urgent Product Defect Correction. We want to assure you that Philips will never ask for any payment or credit card information by phone or email.
Thank you for your continued trust.
Landy, I received this from Philips 6th July 21, and the SWEP on the 19th July 21.
Aussie Paul.
-- Edited by aussie_paul on Saturday 23rd of October 2021 05:49:09 PM
-- Edited by aussie_paul on Saturday 23rd of October 2021 05:51:14 PM
-- Edited by aussie_paul on Sunday 24th of October 2021 12:04:07 PM
I wonder if this could be used to capture any of the "stuff" that is causing the recall.
Aussie Paul.
I think that would be well worth trying where can you buy them A P.
Try this Landy. I just googled "cpap bacteria filter."
https://www.boc.com.au/shop/en/au/bacteria-filter-disposable-pack-of-1-rjvkb6ea?gclid=CjwKCAjw5c6LBhBdEiwAP9ejG330tvzn7NOevj9xqbnYHColJOb1t9C1w1TExFZJE9GI0iQlZjqIxxoCAs0QAvD_BwE
Aussie Paul.
Who is still using their recalled machine? I am, so needing to keep machine usable until they get their act together. I am trying to get a replacement from State-wide Equipment Program (SWEP) who provided the recalled machine.
Aussie Paul.
-- Edited by aussie_paul on Sunday 24th of October 2021 12:10:52 PM
-- Edited by aussie_paul on Sunday 24th of October 2021 12:11:28 PM
-- Edited by aussie_paul on Sunday 24th of October 2021 12:52:40 PM
https://www.tga.gov.au/alert/philips-recall-action-cpap-bi-level-pap-devices-and-mechanical-ventilators
Can I use an inline filter with my device?
At present, use of an inline bacterial filter has been recommended for mechanical ventilators only. The filter will provide a barrier to prevent users from inhaling the degraded foam particles, but it will not protect against the gases that may be released by the foam. If the filter becomes wet or clogged with debris it may reduce device performance and should be replaced frequently as referenced in the device's user manual.
Use of an inline bacterial filter is not currently recommended for CPAP / Bi-Level PAP devices.
I am still using my machine but although I am not finding any singes of the foam breaking down in the water container I am considering purchasing another unit to keep me going until this one is replaced or repaired.
I did have a very bad and unexplained chest infection a while back and the shortage of breath has been ongoing so I am now wondering if it could have been down to this CPAP machine.
I will be seeing the specialist in a couple of weeks and will be sure to get his opinion.
Landy
Landy
-- Edited by landy on Wednesday 8th of December 2021 09:50:27 PM
Thanks Landy. How long since you gave them your serial number?
Aussie Paul.
Landy
Thanks Landy. time to chase them up me thinks!!!
Aussie Paul.
After they kept me waiting 5 months for the replacement. What a cheek.
Landy
WE wonder if Philips has been adopted into the Public Service "Stable" as they initially were keen to be active in the swap over and then fell in a hole.
Ends up the Sleep Apnea(SP?) specialist Centre ALSO had same probs and gave up on them and went with another Swiss product. Plain Swap over and worked well.
Then Phillips sent their replacement to us, which of course we had to return, BUUUTTT, they gave NO ADDRESS to send to AND did the usual ph. mess about up to 4 hrs. of waiting then would not return calls and so on.
So the replacement was dropped off at the said specialist Centre who also have had the same return contact problems and so were giving the Philips Sales Rep HEAPS and loading them up with the task of returning the goods and the complaints re their business slackness.
to me and not before.
Landy
Over the weekend I tried making contact with Philips and really couldn't do anything online!! Monday I rang their 18 hundred number and after waiting some time on hold I was told I just have to wait until they contact me!!! Not interested in taking my confirmation number..
Aussie Paul.