Was not allowed to post the Recall notice for some obscure reason. 2 lots of these may have issues with the foam filtration.
Possum3 said
05:19 PM Jul 28, 2021
In June 2021, Philips announced a product recall on their respiratory devices, specifically the Bi-Level Positive Airway Pressure (Bi-Level PAP) and the Continuous Positive Airway Pressure (CPAP) devices. The issue was that the foam used for sound abatement was prone to deteriorating and may break down into smaller particles.
It came up yesterday to me from Product Safety, so maybe some concerns?
Possum3 said
08:24 AM Jul 29, 2021
Craig you can subscribe to ACCC if you wish (they are the source of most recall notices).
Former member now deceased, John Bamford (AKA rocklizard) was a great contributor to GN's regarding Product Safety and such - so it is great to see another Nomad contributing to this area.
Craig1 said
09:25 AM Jul 29, 2021
Yep Poss, thats where it came from dated 27th July, but forum here said it was possible spam and need ed to be approved
Mobi Condo said
04:29 PM Jul 29, 2021
My wife recieved this email a few days ago - copied and pasted below here now
"Dear Valued Customer,
Philips, following consultation with the Therapeutic Goods Administration (TGA), is conducting an Urgent Product Defect Correction. We are contacting you as records indicate you may have purchased a Phillips machine directly from us (SA - Kent Town, Walkerville, Klemzig, Mawson Lakes, Murray Bridge, and NT - Hibiscus) or from one of our associated locations (National Pharmacies, Chemist King Pharmacies, and others refer to http://www.clmsleep.com/contact-us/ for our full list of locations)
Here are the steps you will need to best proceed with this Philips Product Defect Correction.
Step 1 - Contact your Sleep Physician
As per TGA advice 6 July, patients are advised to not cease use of these devices without speaking to their physician or care provider. Together with your physician, determine if the benefit of continuing therapy with your device outweighs the risks identified by Philips and discuss alternative long-term therapy options.
If you do not have a regular sleep physician and would like to arrange an appointment, please contact us here.
Step 2 - Register your affected device
Patients will need to register their device on the website. This will allow Philips to contact you to organise corrective actions or replacements.
**Philips advises that affected devices may be corrected as early as mid-late August 2021 at the time of sending this email.
Step 3 - Reply to this email for additional assistance if required.
Together with our associated locations, we have established an inhouse recall team dedicated to provide additional support and maintain a personalised service where possible.
Here are some of the additional support services we are providing.
1. Difficulty with registering your device
2. Purchase another device (different brand)
3. Discuss loan machines (different brand)
4. If you need an in-line bacterial filter
5. Learn more about alternative therapies for sleep apnoea
6. Learn more about this defect correction.
7. Speak to someone about your general concerns
8. Let us know that you haven't heard back from Philips after 4 weeks of registering your device
Your patience is greatly appreciated as we are currently experiencing a high volume of enquiries. Unfortunately, Philips have not provided us with any interim support at present. This is a global recall with complexities spanning markets across many countries.
Our aim is to help everyone where possible and understand the health importance with continuing treatment.
Thank you for your understanding and cooperation.
Yours Sincerely, "
She has been in regular contact with her Lung Specialist, Respiratory Physio, the machine provicer and Philips themselves.
So we hope this helps all concerned.
Craig1 said
07:50 PM Jul 29, 2021
Good one Ian, that is exactly why I posted, as quite a few on here seem to have a machine. At least Phillips appear to be doing their bit to fix their mistake.
Philips Support Hotline on 1800 009 579.
Was not allowed to post the Recall notice for some obscure reason. 2 lots of these may have issues with the foam filtration.
See www.productsafety.gov.au/recall/philips-electronics-australia-ltd-philips-respironics-certain-ventilator-devices
Former member now deceased, John Bamford (AKA rocklizard) was a great contributor to GN's regarding Product Safety and such - so it is great to see another Nomad contributing to this area.
My wife recieved this email a few days ago - copied and pasted below here now
"Dear Valued Customer,
Philips, following consultation with the Therapeutic Goods Administration (TGA), is conducting an Urgent Product Defect Correction. We are contacting you as records indicate you may have purchased a Phillips machine directly from us (SA - Kent Town, Walkerville, Klemzig, Mawson Lakes, Murray Bridge, and NT - Hibiscus) or from one of our associated locations (National Pharmacies, Chemist King Pharmacies, and others refer to http://www.clmsleep.com/contact-us/ for our full list of locations)
Up to date TGA announcements can be found here.
Here are the steps you will need to best proceed with this Philips Product Defect Correction.
Step 1 - Contact your Sleep Physician
As per TGA advice 6 July, patients are advised to not cease use of these devices without speaking to their physician or care provider. Together with your physician, determine if the benefit of continuing therapy with your device outweighs the risks identified by Philips and discuss alternative long-term therapy options.
If you do not have a regular sleep physician and would like to arrange an appointment, please contact us here.
Step 2 - Register your affected device
Patients will need to register their device on the website. This will allow Philips to contact you to organise corrective actions or replacements.
Click here - Register your device
**Philips advises that affected devices may be corrected as early as mid-late August 2021 at the time of sending this email.
Step 3 - Reply to this email for additional assistance if required.
Together with our associated locations, we have established an inhouse recall team dedicated to provide additional support and maintain a personalised service where possible.
Here are some of the additional support services we are providing.
1. Difficulty with registering your device
2. Purchase another device (different brand)
3. Discuss loan machines (different brand)
4. If you need an in-line bacterial filter
5. Learn more about alternative therapies for sleep apnoea
6. Learn more about this defect correction.
7. Speak to someone about your general concerns
8. Let us know that you haven't heard back from Philips after 4 weeks of registering your device
Your patience is greatly appreciated as we are currently experiencing a high volume of enquiries. Unfortunately, Philips have not provided us with any interim support at present. This is a global recall with complexities spanning markets across many countries.
Our aim is to help everyone where possible and understand the health importance with continuing treatment.
Thank you for your understanding and cooperation.
Yours Sincerely, "
She has been in regular contact with her Lung Specialist, Respiratory Physio, the machine provicer and Philips themselves.
So we hope this helps all concerned.