Dates Available for Sale: April 4 2018 September 25 2019
Wed like to remind all consumers that a recall is currently underway for Suburban RV hot water services that meet the above criteria. For more information about this recall, please visit our website here.
If you are not the current owner of an RV with an affected water heater (for example you have sold the RV or it has been written off), wed love to hear from you with the following information if you have it available:
Details of the new owner if the RV was sold
Make, model and chassis number of the RV if it was written off
Serial number of the water heater if the RV was written off or the unit was replaced
As inspection rates have started to slow we would like to once again remind all consumers who own a Suburban water heater to check to see if their serial number is affected by following the link above to our website. If affected, its imperative that you register your water heater and vehicle via our online form to obtain a work order for inspection.
If you already have a work order for inspection, we strongly encourage you to book your vehicle in to have the water heater inspected under this recall. Wed like to thank all consumers who have registered their water heater on our website and received a work order to have an inspection undertaken. Wed like to remind all consumers with an affected Suburban water heater that you cannot operate the unit on gas until a passed inspection has been completed. Some water heaters may leak carbon monoxide into the RV's interior, which could lead to serious injury or death.
For those consumers who are yet to register, we strongly encourage you to register your water heater on our website (https://www.coastrv.com.au/suburban-recall) as soon as possible so that we can send you a work order and instructions to get your unit inspected.
From the teams at Suburban and Coast to Coast RV Services, we thank you for your patience and for working with us.
Received this morning;
Notice of Nationwide Recall on Suburban Hot Water Services (Models SW6PA, SW6DA, SW6DEA, SW4DEA, SW4DECA and SW6DECA)
ACCC Recall Reference: PRA:2019/17885
Coast RV Pty Ltd Recall Reference: CTC001
Serial Number Range:
Dates Available for Sale: April 4 2018 September 25 2019
Wed like to remind all consumers that a recall is currently underway for Suburban RV hot water services that meet the above criteria. For more information about this recall, please visit our website here.
If you are not the current owner of an RV with an affected water heater (for example you have sold the RV or it has been written off), wed love to hear from you with the following information if you have it available:
As inspection rates have started to slow we would like to once again remind all consumers who own a Suburban water heater to check to see if their serial number is affected by following the link above to our website. If affected, its imperative that you register your water heater and vehicle via our online form to obtain a work order for inspection.
If you already have a work order for inspection, we strongly encourage you to book your vehicle in to have the water heater inspected under this recall.
Wed like to thank all consumers who have registered their water heater on our website and received a work order to have an inspection undertaken. Wed like to remind all consumers with an affected Suburban water heater that you cannot operate the unit on gas until a passed inspection has been completed. Some water heaters may leak carbon monoxide into the RV's interior, which could lead to serious injury or death.
For those consumers who are yet to register, we strongly encourage you to register your water heater on our website (https://www.coastrv.com.au/suburban-recall) as soon as possible so that we can send you a work order and instructions to get your unit inspected.
From the teams at Suburban and Coast to Coast RV Services, we thank you for your patience and for working with us.
Kind regards,
The teams at Suburban and Coast to Coast