Serial Number Range: 181315552 193002648 183114087D 191302511D 8183311827 8190201139
Dates Available for Sale: April 4 2018 September 25 2019
We advise all consumers that a recall is currently underway for Suburban RV hot water services that meet the above criteria. For more information about this recall, please visit our website here.
We thank you for your patience as we have been working towards initiating the recall inspections on affected Suburban water heaters. We advise we now initiate this recall in Australia for all Australian consumers effective immediately.
We invite you to visit our website at the link below and use our serial number checker to ascertain if youre water heater is affected. If your water heater is not affected, we thank you for taking the time to read this email and check your serial number. If your water heater is affected, please see the below recall procedure.
If your water heater is affected by this recall, you will be directed to an online form to register your water heater and vehicle details
Please complete the online form and click submit
You will receive a notification in your web browser to advise you we have received your registration
We will process your registration and email you a work order along with a list of approved recall service agents
Using your unique work order number, you will be able to contact any of the approved recall service agents to book in for an inspection.
When your water heater is inspected, it will receive a pass or fail result
If your water heater passes inspection, a CO detector will be fitted inside your RV and no further work will be required
If your water heater fails inspection, it will need to be replaced with a new 2020 Suburban like for like water heater
Replacements may not be available at the service agent when your vehicle is inspected. We will work with you and the service agent to arrange a suitable time to have your water heater replaced within a reasonable time frame. We advise that some service agents will be unable to hold your RV until a replacement arrives.
Additional Information
This recall relates to all Australian consumers with water heaters in Australia we are currently finalising the details of the New Zealand recall and we expect to be in a position to initiate this shortly
Were expecting a large volume of registrations early in the recall process we ask for your patience as we work through issuing work orders for inspections as quickly as we can
Please do not try to register the same water heater more than once
If you do not have access to a service agent on the list, please contact us at recalls@coastrv.com.au or 02 9645 7685 for further assistance
Only approved service agents can undertake recall work
Some service agents do not have customer lounges or waiting facilities
Consumers that are seeking further information or have enquiries regarding Suburban hot water services are advised to contact our recall hotline on 02 9645 7685 or email recalls@coastrv.com.au.
Notice of Nationwide Recall on Suburban Hot Water Services (Models SW6PA, SW6DA, SW6DEA, SW4DEA, SW4DECA and SW6DECA)
ACCC Recall Reference: PRA:2019/17885
Coast RV Pty Ltd Recall Reference: CTC001
Serial Number Range:
181315552 193002648
183114087D 191302511D
8183311827
8190201139
Dates Available for Sale: April 4 2018 September 25 2019
We advise all consumers that a recall is currently underway for Suburban RV hot water services that meet the above criteria. For more information about this recall, please visit our website here.
We thank you for your patience as we have been working towards initiating the recall inspections on affected Suburban water heaters. We advise we now initiate this recall in Australia for all Australian consumers effective immediately.
We invite you to visit our website at the link below and use our serial number checker to ascertain if youre water heater is affected. If your water heater is not affected, we thank you for taking the time to read this email and check your serial number. If your water heater is affected, please see the below recall procedure.
Recall Procedure
Additional Information
Consumers that are seeking further information or have enquiries regarding Suburban hot water services are advised to contact our recall hotline on 02 9645 7685 or email recalls@coastrv.com.au.