Sorry, but I need to vent!!!!

I experienced the WORST customer service today at a local store. I don't want to mention the name of the store because I'm not sure how I'm going to proceed.

 

Yesterday I bought something from this store. I paid cash for it. I took it home and found out it didn't work.

 

So today, less than 24 hours later I took it back to the store and asked if I could get a refund.

 

The girl working at the store told me NO even though I still had the receipt.

 

I asked if I could get a replacement instead then. Again this person told me "NO."

 

I asked to talk to a manager then as I was really not happy and I explained that I had just bought the item, had got it home and it didn't work.

 

The manager just smiled and told me to my face that I was "OUT OF LUCK."

 

No refund. No FREE replacement. Grrrrrrrrr. .

I'll tell you what...I am NEVER buying another Lottery Ticket from there again !