Have You Been Overwhelmed By Excellent Service From A Caravan Manufacturer? We Were!
Travelling Wibbleburies said
03:07 PM Feb 21, 2019
My wife and I purchased an Option RV Traction model last year and while half way through our lap around the block, dropped into their production facility at Campbellfield in February 2019 to have a few issues rectified.
A small but annoying floor squeak was quickly fixed along with some very minor issues but the real game changer was having a wind damaged awning arm replaced from some locally sourced spare parts. Although this was not a warranty item, the owner, Phil, arranged for the work to be performed totally free of charge. Incredible!
We also received a no questions asked refund for an NCE 24" TV as the supplied remote control device had failed on 4 occasions. I expect this relates to some firmware issues with the device and not the TV itself. Having had a number of USB hard drives attached allowed us to play pre-recorded content but regrettably the device sput the dummy too often to persist using the TV so it was replaced elsewhere with no issues so far. We were also allowed to stay overnight at their premises, complete with power and water and which made our stopover so much easier considering we had just arrived from Tasmania that morning.
We cannot stress how impressed we have been with our treatment from Phil and his dedicated team as the service we received was miles ahead of anything we had expected and has left us with that assured feeling that if we did encounter some issues in the future, Option RV would be there to back their brand.
Anyone wishing to purchase an upmarket off-road van with a high level of quality components and an exceptional attention to detail MUST include Option RV on their short list as you'd be extremely impressed with the whole package.
My wife and I purchased an Option RV Traction model last year and while half way through our lap around the block, dropped into their production facility at Campbellfield in February 2019 to have a few issues rectified.
A small but annoying floor squeak was quickly fixed along with some very minor issues but the real game changer was having a wind damaged awning arm replaced from some locally sourced spare parts. Although this was not a warranty item, the owner, Phil, arranged for the work to be performed totally free of charge. Incredible!
We also received a no questions asked refund for an NCE 24" TV as the supplied remote control device had failed on 4 occasions. I expect this relates to some firmware issues with the device and not the TV itself. Having had a number of USB hard drives attached allowed us to play pre-recorded content but regrettably the device sput the dummy too often to persist using the TV so it was replaced elsewhere with no issues so far. We were also allowed to stay overnight at their premises, complete with power and water and which made our stopover so much easier considering we had just arrived from Tasmania that morning.
We cannot stress how impressed we have been with our treatment from Phil and his dedicated team as the service we received was miles ahead of anything we had expected and has left us with that assured feeling that if we did encounter some issues in the future, Option RV would be there to back their brand.
Anyone wishing to purchase an upmarket off-road van with a high level of quality components and an exceptional attention to detail MUST include Option RV on their short list as you'd be extremely impressed with the whole package.
Well done guys!
Greg & Jane Cummins