Hi all, new to this so I'm hoping for some advice,2 weeks ago we purchased a 2nd hand van from a dealer on the Sunshine coast, on pickup morning when the salesman pulled the van onto my ball the coupling fouled and scratched the bumper, his suggestion was that I would have to get a longer tongue, the coupling is a hyland which I have since discovered was on the van upside down, this hitch looks just like a standard over ride hitch,so I towed this van 350 ks home only to be told by my son that it has electric brakes and needs a controller in the car. When the salesman tried to show me how the stove worked, it didn't, they fitted a new regulator and sent me on my way, I was told by my son and confirmed by trans department yesterday that I should have been issued with a new gas certificate,I have emailed all of the above and more to the company,no reply, any thoughts on where I stand.
Snippy said
02:25 PM Jan 31, 2019
Is the dealer 'Green"
MikeL said
06:29 PM Jan 31, 2019
They seem piss poor as a dealer! Put a negative review up and see what happens but make the review factual rather than being nasty about them.
PeterInSa said
07:50 PM Jan 31, 2019
I suggest you talk to the Caravan Council of Oz, I think the person to speak to is called Colin. There phone no. is in the contacts.
Hi all, new to this so I'm hoping for some advice,2 weeks ago we purchased a 2nd hand van from a dealer on the Sunshine coast, on pickup morning when the salesman pulled the van onto my ball the coupling fouled and scratched the bumper, his suggestion was that I would have to get a longer tongue, the coupling is a hyland which I have since discovered was on the van upside down, this hitch looks just like a standard over ride hitch,so I towed this van 350 ks home only to be told by my son that it has electric brakes and needs a controller in the car. When the salesman tried to show me how the stove worked, it didn't, they fitted a new regulator and sent me on my way, I was told by my son and confirmed by trans department yesterday that I should have been issued with a new gas certificate,I have emailed all of the above and more to the company,no reply, any thoughts on where I stand.
I suggest you talk to the Caravan Council of Oz, I think the person to speak to is called Colin. There phone no. is in the contacts.
Would not put up a negative review at this stage.
Would also like to think you have some warranty
www.caravancouncil.com.au/rv-owners
It also might be worth going thru their checklist:
https://www.caravancouncil.com.au/rv-buyers
Peter
-- Edited by PeterInSa on Thursday 31st of January 2019 07:52:22 PM
Yep.