Consistently getting an email from Pay Pal ??? wanting me to prove my identity. I Have been a member of PayPal for many years using my debit card NOT a credit card. They suggest I take a photo of my drivers licence and forward it to them. I am very sceptical this maybe a scam. Why would they need for me to prove my identity If I am using a DEBIT card. I have never been asked to prove my identity before. ??
Thanks
JohN
rockylizard said
10:42 AM Sep 2, 2018
Gday...
Praps ask PayPal rather than us
Cheers - John
outlaw40 said
10:44 AM Sep 2, 2018
Hi without see the email its hard to tell . I would contact poaypal directly ( DO NOT USE ANY LINKS IN THAT EMAIL ) and ask them .
Trevor law said
10:48 AM Sep 2, 2018
Good morning,
swmbo said definitely do not send your details to them as it is a scam .she as had them before and contacted pay pal and they said send the email to them and they will investigate the email
movin dust safe travels
Greg 1 said
11:19 AM Sep 2, 2018
Definitely a scam.
PayPal will always use your name in any communications so that is one way of knowing if it is a scam or not.
The other thing is to log into your PayPal account and update your details from there.
Do not in any circumstances use the links in an email sent to you. Go to your account outside of your email account to update details or check your account balance.
This is a very common scam and is made to look authentic so don't fall for it.
Bill B said
11:42 AM Sep 2, 2018
Have never been a member of PayPal but regularly get these types of emails, so they are obviously scams when I get them.
Jaahn said
12:00 PM Sep 2, 2018
Hi John
As already said do not reply to that email in any way, it is a scam.
I am a PP member and get some scams and occasionaly a genuine one. They always address it to my name but the genuine email always says to login to my account and look at the details from there. They never ask for photos of licences or rubbish like that anyway.
I have occasionally sent some annoying scam emails to PPs scam department. Never hear back from them so probably flat out dealing with them
Jaahn
Farmhat said
12:53 PM Sep 2, 2018
For sure it is a scam. The above advice is good.
Joe
PeterInSa said
01:01 PM Sep 2, 2018
John, I had a similar email from Paypal addressed to my name, Phoned Paypal and from what I recall after telling them that I had used PP for years and why the follow up now, the reason is recent changes to Government Credit rules. SWBO has received similar letters from her credit card organisation and if she does not reply with updated ie the same info as nothing has changed they will cancel her CC.
I think it was introduced to stop/minimize money laundering.
But suggest you phone PP to confirm.
Peter
-- Edited by PeterInSa on Sunday 2nd of September 2018 01:02:05 PM
denmonkey said
10:21 PM Sep 3, 2018
Don't touch it with a 10 foot pole.
I work for a financial institution (small one ) in the fraud department (team of 1 :) )
Under no circumstances will your financial institution ever send you something like this and ask for your information. Paypal is no different.
If you do a google search for paypal scam and take the top result you will get this page https://www.paypal.com/au/webapps/mpp/phishing
Under phishing emails down the bottom you will see some key items to help pick a scam email . See the bottom point.
Phishing emails.
The people behind phishing emails are experts in manipulation. Look out for:
Generic greetings, like Dear user
False links. Hover over a link or tap and hold it on a mobile device to see its destination
Wrong, out of date or out of place logos or design
Upsetting or urgent statements demanding you react immediately
Bad spelling and grammar
Requests for financial or personal information
The best thing about a scam is for it to work YOU need to do something.
Whether its reply to the email, click on a link or send information.
So at the end of the day, the best thing you can do is literally NOTHING.
I can't stress this enough, it doesn't matter how forceful the email or caller on the phone is, don't do anything or tell them anything.
Just delete it and move on.
I am so glad you reached out before doing anything with it.
Most people take the bait and THEN ask. Often it can be too late and the deed is done.
I'm more than happy if anyone has any questions on this topic to shoot me a private message.
These scammers SH1T me to tears, so if there is anything I can do to help, let me know.
cheers Brett
Ozzie_Traveller said
09:07 AM Sep 4, 2018
G'day John'o
As the first responder above said - contact PayPal via their own home page to check it out
ps- I got a similar msg from PayPal about 8 yrs ago - and it was genuine. They stated "in accordance with the Federal Government's money laundering legislation, that as the balance of my account exceeded $1000 I now needed to prove my identity, AND that the account has been frozen until I do so" [we all know that $1000 BALANCE is waffle - and I was not undertaking any overseas transactions]
It took 11 MONTHS to unfreeze the account as I do not posess a passport and at the time was unable to supply the myriad of stuff they asked for [10 different sets of documents relating to identity, home ownership, vehicle registration, taxation returns, etc ... do you carry it all with you when you're out on the highway on holidays?]
Approaches to federal gov't Attorney General's department got nowhere ... they correctly explained that as I had signed up to their terms & conditions of use, all dispute settlements had to be undertaken in the USA
I closed the account as soon as I could and have never used PayPal again
Caveat Emptor Phil
-- Edited by Ozzie_Traveller on Tuesday 4th of September 2018 09:09:04 AM
SouthernComfort said
12:51 PM Sep 4, 2018
I leave my PayPal account at nil. Any credit goes back into the bank, at least I get the 5c interest!
dieseltojo said
02:41 PM Sep 6, 2018
Rheo47 wrote:
Consistently getting an email from Pay Pal ??? wanting me to prove my identity. I Have been a member of PayPal for many years using my debit card NOT a credit card. They suggest I take a photo of my drivers licence and forward it to them. I am very sceptical this maybe a scam. Why would they need for me to prove my identity If I am using a DEBIT card. I have never been asked to prove my identity before. ??
Thanks
JohN
Hi john, Me too but pay pal has a page for sending any of that sort of stuff on their site. I do a copy of the emails and send it to the paypal pfishing detection site. they do the chasing up I suppose.
Consistently getting an email from Pay Pal ??? wanting me to prove my identity. I Have been a member of PayPal for many years using my debit card NOT a credit card. They suggest I take a photo of my drivers licence and forward it to them. I am very sceptical this maybe a scam. Why would they need for me to prove my identity If I am using a DEBIT card. I have never been asked to prove my identity before. ??
Thanks
JohN
Gday...
Praps ask PayPal rather than us
Cheers - John
Good morning,
swmbo said definitely do not send your details to them as it is a scam .she as had them before and contacted pay pal and they said send the email to them and they will investigate the email
movin dust safe travels
Hi John
As already said do not reply to that email in any way, it is a scam.
I am a PP member and get some scams and occasionaly a genuine one. They always address it to my name but the genuine email always says to login to my account and look at the details from there. They never ask for photos of licences or rubbish like that anyway.
I have occasionally sent some annoying scam emails to PPs scam department. Never hear back from them so probably flat out dealing with them
Jaahn
For sure it is a scam. The above advice is good.
Joe
John,
I had a similar email from Paypal addressed to my name, Phoned Paypal and from what I recall after telling them that I had used PP for years and why the follow up now, the reason is recent changes to Government Credit rules. SWBO has received similar letters from her credit card organisation and if she does not reply with updated ie the same info as nothing has changed they will cancel her CC.
I think it was introduced to stop/minimize money laundering.
But suggest you phone PP to confirm.
Peter
-- Edited by PeterInSa on Sunday 2nd of September 2018 01:02:05 PM
Don't touch it with a 10 foot pole.
I work for a financial institution (small one ) in the fraud department (team of 1 :) )
Under no circumstances will your financial institution ever send you something like this and ask for your information. Paypal is no different.
If you do a google search for paypal scam and take the top result you will get this page https://www.paypal.com/au/webapps/mpp/phishing
Under phishing emails down the bottom you will see some key items to help pick a scam email . See the bottom point.
Phishing emails.
The people behind phishing emails are experts in manipulation. Look out for:
The best thing about a scam is for it to work YOU need to do something.
Whether its reply to the email, click on a link or send information.
So at the end of the day, the best thing you can do is literally NOTHING.
I can't stress this enough, it doesn't matter how forceful the email or caller on the phone is, don't do anything or tell them anything.
Just delete it and move on.
I am so glad you reached out before doing anything with it.
Most people take the bait and THEN ask. Often it can be too late and the deed is done.
I'm more than happy if anyone has any questions on this topic to shoot me a private message.
These scammers SH1T me to tears, so if there is anything I can do to help, let me know.
cheers Brett
G'day John'o
As the first responder above said - contact PayPal via their own home page to check it out
ps- I got a similar msg from PayPal about 8 yrs ago - and it was genuine.
They stated "in accordance with the Federal Government's money laundering legislation, that as the balance of my account exceeded $1000 I now needed to prove my identity, AND that the account has been frozen until I do so" [we all know that $1000 BALANCE is waffle - and I was not undertaking any overseas transactions]
It took 11 MONTHS to unfreeze the account as I do not posess a passport and at the time was unable to supply the myriad of stuff they asked for [10 different sets of documents relating to identity, home ownership, vehicle registration, taxation returns, etc ... do you carry it all with you when you're out on the highway on holidays?]
Approaches to federal gov't Attorney General's department got nowhere ... they correctly explained that as I had signed up to their terms & conditions of use, all dispute settlements had to be undertaken in the USA
I closed the account as soon as I could and have never used PayPal again
Caveat Emptor
Phil
-- Edited by Ozzie_Traveller on Tuesday 4th of September 2018 09:09:04 AM
Hi john, Me too but pay pal has a page for sending any of that sort of stuff on their site. I do a copy of the emails and send it to the paypal pfishing detection site. they do the chasing up I suppose.