Has anyone dealt with Vehicle Components in Qld , wondering what their service was like , they are pathetic with following up on E enquiries , I emailed them for a price to retrofit our suspension thru their website , to date haven't heard back in two weeks to my original enquiry a week back I rang and someone from sales was supposed to call back , I had to call again and said I'd wait on the phone , some guy answered and said he'd pass me to their workshop super for the quote . He spoke to me asked a few questions and another week later still no response .
Snippy said
08:14 AM Mar 13, 2018
Looks like the above says it all, steer clear.
KJB said
09:08 AM Mar 13, 2018
mezza56 wrote:
Has anyone dealt with Vehicle Components in Qld , wondering what their service was like , they are pathetic with following up on E enquiries , I emailed them for a price to retrofit our suspension thru their website , to date haven't heard back in two weeks to my original enquiry a week back I rang and someone from sales was supposed to call back , I had to call again and said I'd wait on the phone , some guy answered and said he'd pass me to their workshop super for the quote . He spoke to me asked a few questions and another week later still no response .
I had excellent service when I bought suspension for our van 4 years ago. Not only was the service quick and obliging the product was excellent - I supplied measurements etc. and the components were manufactured shipped without delay . I found their work extremely accurate and very professional in its finish. It made my part , adapting it to our van, easy. The performance of their suspension, on our Fifth Wheeler, has exceeded my expectations - approx. 60,000kms. of mainly gravel "outback" roads so far.
Their advice etc. (via phone and EMail) whilst I was fitting the suspension was always timely and cheerful.
KB (Victoria )
-- Edited by KJB on Tuesday 13th of March 2018 09:09:48 AM
Kebbin said
10:09 AM Mar 13, 2018
Suggest that you ring again and ask to speak to the Manager, this should get the ball rolling in your favour, if not go elsewhere.
-- Edited by Kebbin on Tuesday 13th of March 2018 10:10:33 AM
Izabarack said
04:02 PM Mar 13, 2018
Excellent service has been my experience. Hurried phone call from the side of the road outside Mt Iza provided all the tech advice I needed, on the spot. Have been to their workshop a couple of times, too.
Iza
mezza56 said
04:29 PM Mar 13, 2018
Thanks for the info , I'll take it on board . I thought their product was good , but a bit off put with the follow up from them .
Has anyone dealt with Vehicle Components in Qld , wondering what their service was like , they are pathetic with following up on E enquiries , I emailed them for a price to retrofit our suspension thru their website , to date haven't heard back in two weeks to my original enquiry a week back I rang and someone from sales was supposed to call back , I had to call again and said I'd wait on the phone , some guy answered and said he'd pass me to their workshop super for the quote . He spoke to me asked a few questions and another week later still no response .
-- Edited by KJB on Tuesday 13th of March 2018 09:09:48 AM
Suggest that you ring again and ask to speak to the Manager, this should get the ball rolling in your favour, if not go elsewhere.
-- Edited by Kebbin on Tuesday 13th of March 2018 10:10:33 AM
Iza
Thanks for the info , I'll take it on board . I thought their product was good , but a bit off put with the follow up from them .