We decided to stop at a friends place in Currumbin Valley at the back of the gold coast, they have a beautiful piece of Australia. The drive way is long, up hill and we just fit with the ability to park and turn at the top but its tight.
We had spent a lovely first night with them and as we where leaving the next day Pete decided to check water and oil. This is when disaster struck. There was a large amount of black stuff coming from the water reserve. Now i am not going to get to technical cos lets face it i didn't even now what a water reserve was!! but the up shot is we needed to use our RACV total Care for help.
They sent a service car being from the RACQ and they where there in about an hour (which i thought was good since it was about a 30 min drive to get to us) The nice guy confirmed we where a four letter word and would need to be towed. :o
Back on the phone to Total Care, then asked if we where fine for the night and we said that yes we could stay where we were (as it was already 4pm). they asked us to call back in the morning when we got up and where ready for a tow.
Thinking the worst i asked what if the motor has blowed up and the lovely lady assured me that if our car cant be fixed they would ensure that we all, car, van, Pete and I as well as out little dog would be returned to our home address in Victoria.
This was a load of my mind as i was imagining the worst, as i do.
The next day they organised a tow truck to pick us, the car and the van up (not an easy recovery due to the driveway) deliver us to a caravan park in Tweed Heads, the car to be taken to the Holden Dealership and a hire car for us until we know more!!!
As it turns our the oil pump had failed which means that 20 old hoses and other bits and bobs need to be replace, this will take about a week, we rang total care with an update, they where great within an hour then got back to us, we where booked into our C/P for another week and Car hire extended. All this was paid directly for by RACV, we have not been one cent out of pocket other than the repair cost to our car.
Now if this is not the best service and a reason to have total care i don't know what is!!!
So well done RACV AND THANK YOU
macka17 said
10:42 PM Oct 16, 2017
I believe they ALL give that cover. RACQ do too.
and anybody that tours. With or without a van would be a fool NOT to have it.
Cheap insurance has nothing on it.
Even a decrepit old rig. can't be left on side of road.
This gets you back to base.
Desert Dweller said
05:59 AM Oct 17, 2017
The RACV do some great work. A few years ago we were camped out in the bush by ourselves with our camper trailer in Terrick Terrick National Park VIC. We had a flat battery. We had one bar of phone reception to ring them. A guy from Serpentine came & jump started our car. Not only that but he left the jump starter with us just in case we needed it when we packed up camp the next day (he had two of them). He simply told us to drop it off at the general store at nearby Dingie. Service over & above we reckon! We have Total Care too.
Kaid said
07:20 AM Oct 17, 2017
Yep, agree with that totally.
Had very much the same thing happen to us in Nth Qld.
RACQ Ultimate Care did the same thing for us.
They even got a new customer as our friends. Who were travelling with us.
Saw what RACQ did for us and joined up.
As they say, Don't Leave Home without it
Blues Man said
07:37 AM Oct 17, 2017
Been in RACQ for about 20yrs now and have used them quiet a few times .They a a great service ,nothing is too much trouble .
We never leave home without them.
PeterD said
10:12 AM Oct 17, 2017
Yes most of the state bodies now provide the good service. We had our big tug and van tow in WA courtesy of NRMA 10 years ago. They arranged the tow from Morowa to Perth.
Recoup said
02:53 PM Oct 17, 2017
Any body having Apia Roadside Assist , was going to take it but like to know more about it ,cheers
JayDee said
04:10 PM Oct 17, 2017
RACQ... Total Care.... Would never leave home with out it. They have been terrific to us if and when needed.
Jay&Dee
Tony Bev said
04:42 PM Oct 17, 2017
It is a pity that RAC in WA do not cover motorhomes
I had them when I had my caravan
The family had been with RAC for over fifty years, and found no fault with them
Honey09 said
07:15 AM Oct 18, 2017
Aren't they brilliant, we had to use our RACQ ultimate once when the alternator died outside Rockhampton. We were towed to a van park of our choice paid for by RACQ and a taxi provided to pick up our Prado when repaired. Pays for itself, very cheap insurance and great customer service.
mark and kerry said
05:52 PM Oct 19, 2017
It would be great if we could get that good service i QLD.
mark and kerry said
05:56 PM Oct 19, 2017
we own a small fith wheeler and can,t get that service from any of the big insurers .
brickies said
05:56 PM Oct 19, 2017
That's where the OP got the great service , In Queensland given by the RACQ
So this happened.
We decided to stop at a friends place in Currumbin Valley at the back of the gold coast, they have a beautiful piece of Australia. The drive way is long, up hill and we just fit with the ability to park and turn at the top but its tight.
We had spent a lovely first night with them and as we where leaving the next day Pete decided to check water and oil. This is when disaster struck. There was a large amount of black stuff coming from the water reserve. Now i am not going to get to technical cos lets face it i didn't even now what a water reserve was!! but the up shot is we needed to use our RACV total Care for help.
They sent a service car being from the RACQ and they where there in about an hour (which i thought was good since it was about a 30 min drive to get to us) The nice guy confirmed we where a four letter word and would need to be towed. :o
Back on the phone to Total Care, then asked if we where fine for the night and we said that yes we could stay where we were (as it was already 4pm). they asked us to call back in the morning when we got up and where ready for a tow.
Thinking the worst i asked what if the motor has blowed up and the lovely lady assured me that if our car cant be fixed they would ensure that we all, car, van, Pete and I as well as out little dog would be returned to our home address in Victoria.
This was a load of my mind as i was imagining the worst, as i do.
The next day they organised a tow truck to pick us, the car and the van up (not an easy recovery due to the driveway) deliver us to a caravan park in Tweed Heads, the car to be taken to the Holden Dealership and a hire car for us until we know more!!!
As it turns our the oil pump had failed which means that 20 old hoses and other bits and bobs need to be replace, this will take about a week, we rang total care with an update, they where great within an hour then got back to us, we where booked into our C/P for another week and Car hire extended. All this was paid directly for by RACV, we have not been one cent out of pocket other than the repair cost to our car.
Now if this is not the best service and a reason to have total care i don't know what is!!!
So well done RACV AND THANK YOU
and anybody that tours. With or without a van would be a fool NOT to have it.
Cheap insurance has nothing on it.
Even a decrepit old rig. can't be left on side of road.
This gets you back to base.
The RACV do some great work. A few years ago we were camped out in the bush by ourselves with our camper trailer in Terrick Terrick National Park VIC. We had a flat battery. We had one bar of phone reception to ring them. A guy from Serpentine came & jump started our car. Not only that but he left the jump starter with us just in case we needed it when we packed up camp the next day (he had two of them). He simply told us to drop it off at the general store at nearby Dingie. Service over & above we reckon! We have Total Care too.
Had very much the same thing happen to us in Nth Qld.
RACQ Ultimate Care did the same thing for us.
They even got a new customer as our friends. Who were travelling with us.
Saw what RACQ did for us and joined up.
As they say, Don't Leave Home without it
Been in RACQ for about 20yrs now and have used them quiet a few times .They a a great service ,nothing is too much trouble .
We never leave home without them.
RACQ... Total Care.... Would never leave home with out it. They have been terrific to us if and when needed.
Jay&Dee
I had them when I had my caravan
The family had been with RAC for over fifty years, and found no fault with them
It would be great if we could get that good service i QLD.
we own a small fith wheeler and can,t get that service from any of the big insurers .