When you use consumer law, know the law, Pay to have it enforced. Look who backs off. We have been invited by Jayco Sydney. Know your Rights and the law. See you next week.
Jim & Lambie
macka17 said
09:06 PM Nov 10, 2016
Word of advice.
Get your cash back and go elsewhere if you get half a chance.
Jayco never have been. nor ever will Any good.
Something like Toyota and Coca Cola.
Grrrrrrreat advertising. But unfortunately. they stop there.
Bruce and Bev said
09:29 PM Nov 10, 2016
Ooooh....macka - I sometimes drink coke and don't mind it at all and wife has had 3 new Corollas over the past 10 years of so with no probs.
But as for Jayco - I put them in the same sinking boat as many other RV manufacturers. My Supreme is now 2 years old and still having problems - I really feel like just getting it fixed and flogging it off.
Two of the caravan repairers that I have used (at Supremes cost) both said they would never buy an RV. One holidays in tents with his family and the other rents a house or uses a motel.
BTW Good luck Jim - thought your problems had been finally sorted...................
Cupie said
12:06 AM Nov 11, 2016
macka17 wrote:
Word of advice. Get your cash back and go elsewhere if you get half a chance. Jayco never have been. nor ever will Any good. Something like Toyota and Coca Cola. Grrrrrrreat advertising. But unfortunately. they stop there.
Oh dear .... Another rather 'out there' comment.
Of course it is normal for many of us to rush to justify our purchasing decisions ... but from my first hand experience, my Jayco, now 18 years old has been excellent.
Don't know what the current product is like but I am certainly very satisfied with mine that has been used regularly over almost 20 years having covered >200,000km.
In my view I got value for money.
wasn_me said
01:33 AM Nov 11, 2016
Jim, I don't understand why you continue to rubbish JAYCO when in your post on the 2nd Nov you said the problem was the dealer.
Hey Jim said
09:52 AM Nov 11, 2016
wasn_me wrote:
Jim, I don't understand why you continue to rubbish JAYCO when in your post on the 2nd Nov you said the problem was the dealer.
Hi Peter,
To fill you in just a little. Jayco dealers can fix most of their clients issues without going to Jayco. In country areas Jayco dealers don't have anywhere near the numbers of vans sold and serviced / Warranty work like in Sydney.
We were ask to wait from December to April to fix the van for parts from Melbourne (we were told two /three weeks) for a van that that had not left the runway.
Simple. To busy making new vans day after day. When we got the van back They say it works. (Go Back To my first encounter with the crushed pipe (blog) work under our van ok) So they Jayco won't fix it.
Quot Peter MANNING Head of Customer Service JAYCO Victoria. We just spent our first 12 week trip in the van. Same problem from day one.
You put yourself in the picture your wife has a major cancer operation and needs to shower.
We buy a new van with shower and toilet for her comfort.
Day one the shower WILL NOT DRAIN day 2 Day 3............................. all the way, 84 days of using this plunger. Day Three BROKEN HILL The 240ac blows. I am using A SINK PLUNGER for twelve weeks in the shower brought from Bunnings in Forbes.to force the water down the pipes into the tank supplied and installed in Jayco's own Factory, and paid by us as extra's.
Plus The water pump fails 5400km from home. Oh just take a 800km round trip to Carnarvon to have it looked at please.
(We are in Exmouth WA..).
Plus the drifter unit spits the DUMMY).WA.
Then we send Jayco Sydney an email when we get back in October 2016 to ask to fix it, so we can use the van coming up to Christmas.
Sorry Can't DO till third week of January 2017 ( We will quote each email sent.)
Well if we can't use it for the intended purpose under consumer law, we will return it.
Some one in Jayco gets a solicitors letter and we are in next week, at yet more dollars from our retirement.
PETER. You tell everyone how you would deal with it please.
My wife in her circumstance dose not deserve this. We want as much time together.
Penny pinching JAYCO
SHAME JAYCO SHAME.
-- Edited by Hey Jim on Friday 11th of November 2016 09:56:12 AM
jules47 said
10:54 AM Nov 11, 2016
We have a Jayco Conquest motorhome, 2010 model - sure we had some warranty issues earlier on, but Jayco fixed every one of them, no problem.
We too had a water draining problem, but fixed that by replacing the piping, at our own expense - we now carry a drain cleaner product, and use it at least monthly down all the drain holes.
Jayco may have production and other issues, but their after sales service is excellent, in our opinion - and we have been to at least three repairers in different states.
Why put yourself through all this trauma - you chose the van, you checked it when you picked it up presumably - ok things go wrong - but not only with Jayco - have heard some horrific stories from people and their vans.
Sorry if I don't sound sympathetic, but you had a great time away, apart from a couple of issues - remember the good times - shrug off the bad - and get on with your retirement
Jim maybe your standards are to high for the price you were prepared pay , Remember you get what you pay for and you should have check it out before you accepted it , If it wasn't right you should have left it with them till it was right .
Onedodger said
03:32 PM Nov 11, 2016
Onedodger said
03:48 PM Nov 11, 2016
We have a 2004 Jayco still going strong. We also have had to do some repair work over the years due to wear and tear, however we are happy with the product.
Even the tug has at time needed some repairs .
So my feelings are keep the chin up and the shiny side up look on the bright side.
Life in oz aint all that bad.
Dhutime said
05:40 PM Nov 11, 2016
brickies wrote:
Jim maybe your standards are to high for the price you were prepared pay , Remember you get what you pay for and you should have check it out before you accepted it , If it wasn't right you should have left it with them till it was right .
That's below the belt Brickies ,as you know Jim has had some major problems with their van,some which only came up when they started using the caravan.
Give him a break . This is surly a forum where can vent his frustrations, without getting stabbed in the back .
Dhutime
-- Edited by Dhutime on Friday 11th of November 2016 05:41:21 PM
Phil C said
05:52 PM Nov 11, 2016
Gday Jim
As I have said on many occasions through your posts "modern manufacturers use the consumer for their QC" unfortunately you may have scored a lemon.
Im glad Im a bit technically able due to my trade, so most of the repairs (including a complete re wire) were completed by me. Had I waited for Jayco I would still be in the dark.
I can understand why some folks slam Jayco. However Holden has had recalls, as has Toyota, Ford and a few of the more expensive brands. I saw a post today about Coromal slamming the way the pipes were put through the floor.
Its a sad fact folks that Australian manufacturing is in the toilet (they often clog up as well) and industry is in the gurgler.
The bottom line is, dont spend too much chasing these folk, I fully replaced the plumbing on our sullage system. Yes a bit of pain in both the pocket and back, but it works a treat now. Sometimes we have to do what we have to do.. Take care mate, Im so sorry for your multiple problems. I still love our Jayco despite all the work I have put into it.
Cheers
Bryan said
06:57 PM Nov 11, 2016
And we laugh at the quality coming out of China. At least theirs come at a discounted price.
Be that as it may I still buy Aussie made.
-- Edited by Bryan on Friday 11th of November 2016 06:59:40 PM
Hey Jim said
07:30 PM Nov 11, 2016
jules47 wrote:
We have a Jayco Conquest motorhome, 2010 model - sure we had some warranty issues earlier on, but Jayco fixed every one of them, no problem.
We too had a water draining problem, but fixed that by replacing the piping, at our own expense - we now carry a drain cleaner product, and use it at least monthly down all the drain holes.
Jayco may have production and other issues, but their after sales service is excellent, in our opinion - and we have been to at least three repairers in different states.
Why put yourself through all this trauma - you chose the van, you checked it when you picked it up presumably - ok things go wrong - but not only with Jayco - have heard some horrific stories from people and their vans.
Sorry if I don't sound sympathetic, but you had a great time away, apart from a couple of issues - remember the good times - shrug off the bad - and get on with your retirement
Hi Jules,
Lucky you.
Yes they fixed everyone of your problems, and all in a reasonable time frame I assume. I never asked for, or looked for Sympathy. Your right about getting on with retirement, with a van that what we could afford $50,000 tops.
That will still not work as intended.
The thing is Jules, At nearing 70 years of age. Can you get down on your knees for five minutes pumping a plunger for five minutes per shower x 2 for 84 days in a row. I did, not you.
Tell me Jules. I ring JAYCO in Victoria, From Broken hill, and speak to Peter Manning ( Head of Consumer affairs) Not once did he ring back. He tells us to take it to Broken Hill Caravans. They tell us. They are full for three weeks.
What should we do Jules. We have no 240ac to our new van. What I did is, rang Peter Manning back and was put on hold. When he did pick up, he told us to find another tradie in Broken Hill. and he will reimburse us up to $200. IF we provide a full invoice with the tradies full details, describing the fault, and itemise the breakdown of the fault.
Now Jules what would you do in this situation. 1. Wait in Broken Hill three weeks for Jayco's Service. Find a tradie willing to help and pay cash only to keep us rolling , no paper work....? Just remember we are on a 12 week adventure.
We went with keep rolling, Paying Cash on a faulty Brand New van. No reimbursement from Jayco. That's Service Me Lady.
We want to use our van NOW not in three months down the track.
We did not cause these faults.
Brickies,
We did test and take our van back, to be fixed, in January 2016 the list got the poo who's.
Jayco to this point, has refused / throbbed us off to fix and put in the to hard basket.
So why do you want to attack myself and my sole mate of 30 years.
I have nothing but respect for you Jules, and Brickies.
Regards Jim
iana said
08:45 PM Nov 11, 2016
The whole exercise of the inspection and hand over is very overwhelming. While I had time to do pre-delivery inspections, it never really worked out as it should.
At work when we are taking delivery of vehicles or plant, we miss things and its all because of the newness, the event, and it just happens.
These caravans are now so complex, that doing the run through on all the gear is too much to take in. Its really only afterwards when you have the unit at home, the dust and excitement dies down that one starts to notice the problems.
And I had, am having my share of problems with our new van (Jayco). Now I don't believe that Jayco are the only van manufactures to have these problems. But I do believe that Jayco are a big enough company to take steps to help or minimise this trauma.
A better instruction book would be a start. Once the pages are printed and put into a suitable binder, taking in all the info would be easier. And what's the bet that the workers are paid, not per hr but by personal work output. I think most of the problems are from the factory floor, unskilled labour, whip cracking and payment by output.
The grey water tank fitted to my van should never have left the factory, but the design team would have been told, design a cheap system and have it fitted an hour ago.
I had a thread a week or so ago about surveys, I had one from Jayco, but all they really were interested in was where I brought it, was the agent helpfull, etc., etc., etc. But when I went back in to see if I could list some of my complaints, make suggestions or otherwise let them know about the machine, they were not interested.
There is definitly room for these companies to make improvements, and the only way to make it happen is for them to read about it in forums such as this.
OwenK said
09:25 PM Nov 11, 2016
Hi Jim,
I'm with you mate, don't back down it's people like yourself that these big companies don't like .
It's very disheartening when you buy a brand new van and you have the problems you've had.
Cheers Owen .
Ge said
09:52 PM Nov 11, 2016
iana wrote:
The whole exercise of the inspection and hand over is very overwhelming. While I had time to do pre-delivery inspections, it never really worked out as it should. At work when we are taking delivery of vehicles or plant, we miss things and its all because of the newness, the event, and it just happens. These caravans are now so complex, that doing the run through on all the gear is too much to take in. Its really only afterwards when you have the unit at home, the dust and excitement dies down that one starts to notice the problems.
And I had, am having my share of problems with our new van (Jayco). Now I don't believe that Jayco are the only van manufactures to have these problems. But I do believe that Jayco are a big enough company to take steps to help or minimise this trauma.
A better instruction book would be a start. Once the pages are printed and put into a suitable binder, taking in all the info would be easier. And what's the bet that the workers are paid, not per hr but by personal work output. I think most of the problems are from the factory floor, unskilled labour, whip cracking and payment by output.
The grey water tank fitted to my van should never have left the factory, but the design team would have been told, design a cheap system and have it fitted an hour ago.
I had a thread a week or so ago about surveys, I had one from Jayco, but all they really were interested in was where I brought it, was the agent helpfull, etc., etc., etc. But when I went back in to see if I could list some of my complaints, make suggestions or otherwise let them know about the machine, they were not interested.
There is definitly room for these companies to make improvements, and the only way to make it happen is for them to read about it in forums such as this.
I agree with you Iana, this also goes for used vans the whole hand over thing is to much in one hit, some hand overs take two hrs.
The whole industry needs standard system with better instruction manuals and a standard wiring diagram with all vans.
Its hard to believe in 2016 - 17 we are spending 1000s of dollars in a multi million dollar industry that has no standard building code and what you are buying is a hit or miss product. Try getting information of any van builder on a used 10yr old van, u get zilch and we are in the era of computers.
Ge
jules47 said
12:56 AM Nov 12, 2016
Hey Jim, sorry if i upset you, and your lady. I just wanted reiterate that Jayco are usually very helpful. You must have got a Friday build! I hope you get some satisfaction, a d continue your travels.
Lancelot Link said
02:19 AM Nov 12, 2016
I am sorry that you got so upset with my post on the previous thread you had posted, but given your predicament with your Lady and the cancer, I can understand your distress after having lost my wife to the same disease earlier this year. The problem I have is that the dealer who sold me my van told me that if I had any problems that meant the van could not function, to ring her and she would arrange an alternative repairer. I would have to suggest that it is the retailer that has to correct the problem, not the company. I know this doesn't help, but as always, the forum is there to try and help. I hope you and your Lady get through the struggle, my wishes are with you!
-- Edited by Lancelot Link on Saturday 12th of November 2016 02:20:34 AM
Landfall said
07:40 AM Nov 12, 2016
2016 and Jayco are still making the same mistakes they made in 2006, ten years and no better?
The definition of stupid is doing the same thing today as you did yesterday and expecting a better result.
I sympathize with you Jim, we gave in. Van was still in its warranty period, patched up as best it could be by local dealer because Jayco would not agree to a full rebuild which it needed.
Dealer would not even trade it back in?
Traded it in to another branded dealer, the best thing we ever did, lost a packet but gained peace of mind and a lot of happy memories with the new van.
A pity really, Jayco on the surface make a good looking product, just don't look beyond skin deep. When we returned ours for the correctional work, the dealer told us that they knew of most the problems and just waited for the new owners to discover them? Then came the most outstanding statement of them all, one of his workers said to me "We don't call them Junko for nothing."
Jim, good luck with your case and YES you both deserve a better retirement than you are currently getting, like the majority here, you have worked hard and earned it.
oldbloke said
09:15 AM Nov 12, 2016
Shees, your problems make mine look very minor. Glad I didnt buy a junko! I know one couple that waited 9 months for water leaks to be fixed. Live in NSW van was in Melbourne for 9 months.
We have had a few issues too but most very minor, and fixed very quickly. Also had a fridge issue, but was fixed after 2 trips to the service agent. The most conserning was 1 brake was not working and Alko sent us to a service agent that was basically incompetent. Took them 3 weeks to fix the brake, and then they were not adjusfed correctly.
The way I see it in regards to RVs there is little real protection under consumer law. The law seems to favour the maker/sellers. Eg you drive all over the country at your expence to get issues corrected. This actively discourages you from persuing you rights. Until that changes or sales suffer the industry will not change.
The other issue is that almost anyone can build a van, no qualifications reguired.
And the regarding hand over inspection, unless you are experienced it would be very easy to miss a fair few items, I did. Many will not emerge untill you use the van anyway. You sort of assume 50k buys you a decent product.
Hope it all works out for you Jim.
the rocket said
11:14 AM Nov 12, 2016
Sorry the worry is continuing. Glad u r keeping us in the loop.
Bruce and Bev said
11:21 AM Nov 12, 2016
Our van came from Supreme - which we were told were one of the best in quality and build - its a tandem 19'6" and cost $72K - so I expected it to be good.
We are still having issues with it 2 years later - currently the hot water system doesn't work either on gas and if on 240v it blows the RCD.
The Dealer dragged their heels fixing issues during the 12 mnths they were responsible for the work. Then, by law, it is a manufacturers problem. Supreme were initially ok and then started to refuse to do repairs until I directly threatened them with a complaint to the ACCC - then it changed to "good will gesture" repairs.
When it was 14 months old we took it to their plant in Melbourne for repairs. We arrived at 5am on a wet and cold Melbourne day and while we were waiting for the repair factory to open we got talking to one of their staff. He was an Italian who looked about 80 years old, but he was a cabinet maker by trade and had worked for Supreme for 20+ years. He bemoaned the fact that when the owner of the business retired from running the business off the floor, his sons took over and were seldom seen on the factory floor again. He also sais that staff were employed as casual labourers and they had no skills of any sort. He said there were few craftsman in their factories anymore and no-one cared about the quality of the work - just that it looked good to make them sell.
During our travels over Aust. we found so many people of NEW vans from all the different manufacturers, not just Jayco, had on-going issues on many minor and major issues which should just not have been an issue if proper QC was applied at the time of the van being built
TheHeaths said
05:13 PM Nov 12, 2016
I wonder if trading or selling a van with issues you know about, just to get rid of it, is just the same and as bad as the original company selling them?
adreamer said
06:12 PM Nov 12, 2016
brickies wrote:
Jim maybe your standards are to high for the price you were prepared pay , Remember you get what you pay for and you should have check it out before you accepted it , If it wasn't right you should have left it with them till it was right .
You always seem to be here to put the 'boots' in, never really heard a nice word from you!!
I also think whatever you buy should come with a warranty no matter how much it costs. CONSUMER LAW!!
Helen
rockylizard said
09:23 PM Nov 12, 2016
adreamer wrote:
brickies wrote:
Jim maybe your standards are to high for the price you were prepared pay , Remember you get what you pay for and you should have check it out before you accepted it , If it wasn't right you should have left it with them till it was right .
You always seem to be here to put the 'boots' in, never really heard a nice word from you!!
I also think whatever you buy should come with a warranty no matter how much it costs. CONSUMER LAW!!
Helen
Gday...
I think in Jim's case the problem is NOT the warranty (and given everyone who has a Jayco seem to have no issue with the warranty).
Jim's problem is the level (or lack thereof) of attention being afforded by the DEALER to the problems (a myriad of them it seems) that have occurred.
The difficulty to fully check out any major purchase such as caravan/motorhome/campervan/motor vehicle/home/flat etc BEFORE accepting it is fully appreciated.
However, given the number of problems that were apparently very evident at the time of pickup, I agree that the van should have not been accepted.
When I bought a van about nine years ago (not a Jayco) there were problems that were evident at the initial 'check over'. I simply kept the bank cheque in my pocket and suggested they get their act together and ring me when it WAS customer-ready.
It will ALWAYS be a problem once the dealer has the cheque and the customer has the product.
Cheers - John
-- Edited by rockylizard on Saturday 12th of November 2016 09:59:21 PM
dogbox said
09:28 PM Nov 12, 2016
hey jim you just keep chewing away at them if more people did it them might improve the QC at the factory
brickies said
09:56 PM Nov 12, 2016
I went to do a pick up of our new caravan 9.5 years ago There were a few issues, The caravan stayed there till everything was done all fix quick has they wanted there money and the caravan out of their yard , The old saying buyer beware .
the rocket said
01:13 PM Nov 13, 2016
rob vickie on fb and also on fb i found shonky caravan builders dealers and lemon caravans in aus
-- Edited by the rocket on Sunday 13th of November 2016 01:18:38 PM
-- Edited by the rocket on Sunday 13th of November 2016 04:54:06 PM
Ron-D said
05:19 PM Nov 13, 2016
This is not good press for Jayco how about sending them a little email and direct them to this discussion ,that would light a rocket up there backside one would think,there's hundreds probably tuned into this saga...
Hi all,
When you use consumer law, know the law, Pay to have it enforced. Look who backs off. We have been invited by Jayco Sydney. Know your Rights and the law. See you next week.
Jim & Lambie
Get your cash back and go elsewhere if you get half a chance.
Jayco never have been. nor ever will Any good.
Something like Toyota and Coca Cola.
Grrrrrrreat advertising. But unfortunately. they stop there.
But as for Jayco - I put them in the same sinking boat as many other RV manufacturers. My Supreme is now 2 years old and still having problems - I really feel like just getting it fixed and flogging it off.
Two of the caravan repairers that I have used (at Supremes cost) both said they would never buy an RV. One holidays in tents with his family and the other rents a house or uses a motel.
BTW Good luck Jim - thought your problems had been finally sorted...................
Oh dear .... Another rather 'out there' comment.
Of course it is normal for many of us to rush to justify our purchasing decisions ... but from my first hand experience, my Jayco, now 18 years old has been excellent.
Don't know what the current product is like but I am certainly very satisfied with mine that has been used regularly over almost 20 years having covered >200,000km.
In my view I got value for money.
Hi Peter,
To fill you in just a little. Jayco dealers can fix most of their clients issues without going to Jayco. In country areas Jayco dealers don't have anywhere near the numbers of vans sold and serviced / Warranty work like in Sydney.
We were ask to wait from December to April to fix the van for parts from Melbourne (we were told two /three weeks) for a van that that had not left the runway.
Simple. To busy making new vans day after day. When we got the van back They say it works. (Go Back To my first encounter with the crushed pipe (blog) work under our van ok) So they Jayco won't fix it.
Quot Peter MANNING Head of Customer Service JAYCO Victoria. We just spent our first 12 week trip in the van. Same problem from day one.
You put yourself in the picture your wife has a major cancer operation and needs to shower.
We buy a new van with shower and toilet for her comfort.
Day one the shower WILL NOT DRAIN day 2 Day 3............................. all the way, 84 days of using this plunger. Day Three BROKEN HILL The 240ac blows. I am using A SINK PLUNGER for twelve weeks in the shower brought from Bunnings in Forbes.to force the water down the pipes into the tank supplied and installed in Jayco's own Factory, and paid by us as extra's.
Plus The water pump fails 5400km from home. Oh just take a 800km round trip to Carnarvon to have it looked at please.
(We are in Exmouth WA..).
Plus the drifter unit spits the DUMMY).WA.
Then we send Jayco Sydney an email when we get back in October 2016 to ask to fix it, so we can use the van coming up to Christmas.
Sorry Can't DO till third week of January 2017 ( We will quote each email sent.)
Well if we can't use it for the intended purpose under consumer law, we will return it.
Some one in Jayco gets a solicitors letter and we are in next week, at yet more dollars from our retirement.
PETER. You tell everyone how you would deal with it please.
My wife in her circumstance dose not deserve this. We want as much time together.
Penny pinching JAYCO
SHAME JAYCO SHAME.
-- Edited by Hey Jim on Friday 11th of November 2016 09:56:12 AM
We have a Jayco Conquest motorhome, 2010 model - sure we had some warranty issues earlier on, but Jayco fixed every one of them, no problem.
We too had a water draining problem, but fixed that by replacing the piping, at our own expense - we now carry a drain cleaner product, and use it at least monthly down all the drain holes.
Jayco may have production and other issues, but their after sales service is excellent, in our opinion - and we have been to at least three repairers in different states.
Why put yourself through all this trauma - you chose the van, you checked it when you picked it up presumably - ok things go wrong - but not only with Jayco - have heard some horrific stories from people and their vans.
Sorry if I don't sound sympathetic, but you had a great time away, apart from a couple of issues - remember the good times - shrug off the bad - and get on with your retirement
That's below the belt Brickies ,as you know Jim has had some major problems with their van,some which only came up when they started using the caravan.
Give him a break . This is surly a forum where can vent his frustrations, without getting stabbed in the back .
Dhutime
-- Edited by Dhutime on Friday 11th of November 2016 05:41:21 PM
As I have said on many occasions through your posts "modern manufacturers use the consumer for their QC" unfortunately you may have scored a lemon.
Im glad Im a bit technically able due to my trade, so most of the repairs (including a complete re wire) were completed by me. Had I waited for Jayco I would still be in the dark.
I can understand why some folks slam Jayco. However Holden has had recalls, as has Toyota, Ford and a few of the more expensive brands. I saw a post today about Coromal slamming the way the pipes were put through the floor.
Its a sad fact folks that Australian manufacturing is in the toilet (they often clog up as well) and industry is in the gurgler.
The bottom line is, dont spend too much chasing these folk, I fully replaced the plumbing on our sullage system. Yes a bit of pain in both the pocket and back, but it works a treat now. Sometimes we have to do what we have to do.. Take care mate, Im so sorry for your multiple problems. I still love our Jayco despite all the work I have put into it.
Cheers
And we laugh at the quality coming out of China. At least theirs come at a discounted price.
Be that as it may I still buy Aussie made.
-- Edited by Bryan on Friday 11th of November 2016 06:59:40 PM
Hi Jules,
Lucky you.
Yes they fixed everyone of your problems, and all in a reasonable time frame I assume. I never asked for, or looked for Sympathy. Your right about getting on with retirement, with a van that what we could afford $50,000 tops.
That will still not work as intended.
The thing is Jules, At nearing 70 years of age. Can you get down on your knees for five minutes pumping a plunger for five minutes per shower x 2 for 84 days in a row. I did, not you.
Tell me Jules. I ring JAYCO in Victoria, From Broken hill, and speak to Peter Manning ( Head of Consumer affairs) Not once did he ring back. He tells us to take it to Broken Hill Caravans. They tell us. They are full for three weeks.
What should we do Jules. We have no 240ac to our new van. What I did is, rang Peter Manning back and was put on hold. When he did pick up, he told us to find another tradie in Broken Hill. and he will reimburse us up to $200. IF we provide a full invoice with the tradies full details, describing the fault, and itemise the breakdown of the fault.
Now Jules what would you do in this situation. 1. Wait in Broken Hill three weeks for Jayco's Service. Find a tradie willing to help and pay cash only to keep us rolling , no paper work....? Just remember we are on a 12 week adventure.
We went with keep rolling, Paying Cash on a faulty Brand New van. No reimbursement from Jayco. That's Service Me Lady.
We want to use our van NOW not in three months down the track.
We did not cause these faults.
Brickies,
We did test and take our van back, to be fixed, in January 2016 the list got the poo who's.
Jayco to this point, has refused / throbbed us off to fix and put in the to hard basket.
So why do you want to attack myself and my sole mate of 30 years.
I have nothing but respect for you Jules, and Brickies.
Regards Jim
At work when we are taking delivery of vehicles or plant, we miss things and its all because of the newness, the event, and it just happens.
These caravans are now so complex, that doing the run through on all the gear is too much to take in. Its really only afterwards when you have the unit at home, the dust and excitement dies down that one starts to notice the problems.
And I had, am having my share of problems with our new van (Jayco). Now I don't believe that Jayco are the only van manufactures to have these problems. But I do believe that Jayco are a big enough company to take steps to help or minimise this trauma.
A better instruction book would be a start. Once the pages are printed and put into a suitable binder, taking in all the info would be easier. And what's the bet that the workers are paid, not per hr but by personal work output. I think most of the problems are from the factory floor, unskilled labour, whip cracking and payment by output.
The grey water tank fitted to my van should never have left the factory, but the design team would have been told, design a cheap system and have it fitted an hour ago.
I had a thread a week or so ago about surveys, I had one from Jayco, but all they really were interested in was where I brought it, was the agent helpfull, etc., etc., etc. But when I went back in to see if I could list some of my complaints, make suggestions or otherwise let them know about the machine, they were not interested.
There is definitly room for these companies to make improvements, and the only way to make it happen is for them to read about it in forums such as this.
Hi Jim,
I'm with you mate, don't back down it's people like yourself that these big companies don't like .
It's very disheartening when you buy a brand new van and you have the problems you've had.
Cheers Owen .
I agree with you Iana, this also goes for used vans the whole hand over thing is to much in one hit, some hand overs take two hrs.
The whole industry needs standard system with better instruction manuals and a standard wiring diagram with all vans.
Its hard to believe in 2016 - 17 we are spending 1000s of dollars in a multi million dollar industry that has no standard building code and what you are buying is a hit or miss product. Try getting information of any van builder on a used 10yr old van, u get zilch and we are in the era of computers.
Ge
I am sorry that you got so upset with my post on the previous thread you had posted, but given your predicament with your Lady and the cancer, I can understand your distress after having lost my wife to the same disease earlier this year. The problem I have is that the dealer who sold me my van told me that if I had any problems that meant the van could not function, to ring her and she would arrange an alternative repairer. I would have to suggest that it is the retailer that has to correct the problem, not the company. I know this doesn't help, but as always, the forum is there to try and help. I hope you and your Lady get through the struggle, my wishes are with you!
-- Edited by Lancelot Link on Saturday 12th of November 2016 02:20:34 AM
2016 and Jayco are still making the same mistakes they made in 2006, ten years and no better?
The definition of stupid is doing the same thing today as you did yesterday and expecting a better result.
I sympathize with you Jim, we gave in. Van was still in its warranty period, patched up as best it could be by local dealer because Jayco would not agree to a full rebuild which it needed.
Dealer would not even trade it back in?
Traded it in to another branded dealer, the best thing we ever did, lost a packet but gained peace of mind and a lot of happy memories with the new van.
A pity really, Jayco on the surface make a good looking product, just don't look beyond skin deep. When we returned ours for the correctional work, the dealer told us that they knew of most the problems and just waited for the new owners to discover them? Then came the most outstanding statement of them all, one of his workers said to me "We don't call them Junko for nothing."
Jim, good luck with your case and YES you both deserve a better retirement than you are currently getting, like the majority here, you have worked hard and earned it.
We have had a few issues too but most very minor, and fixed very quickly. Also had a fridge issue, but was fixed after 2 trips to the service agent. The most conserning was 1 brake was not working and Alko sent us to a service agent that was basically incompetent. Took them 3 weeks to fix the brake, and then they were not adjusfed correctly.
The way I see it in regards to RVs there is little real protection under consumer law. The law seems to favour the maker/sellers. Eg you drive all over the country at your expence to get issues corrected. This actively discourages you from persuing you rights. Until that changes or sales suffer the industry will not change.
The other issue is that almost anyone can build a van, no qualifications reguired.
And the regarding hand over inspection, unless you are experienced it would be very easy to miss a fair few items, I did. Many will not emerge untill you use the van anyway. You sort of assume 50k buys you a decent product.
Hope it all works out for you Jim.
Sorry the worry is continuing. Glad u r keeping us in the loop.
We are still having issues with it 2 years later - currently the hot water system doesn't work either on gas and if on 240v it blows the RCD.
The Dealer dragged their heels fixing issues during the 12 mnths they were responsible for the work. Then, by law, it is a manufacturers problem. Supreme were initially ok and then started to refuse to do repairs until I directly threatened them with a complaint to the ACCC - then it changed to "good will gesture" repairs.
When it was 14 months old we took it to their plant in Melbourne for repairs. We arrived at 5am on a wet and cold Melbourne day and while we were waiting for the repair factory to open we got talking to one of their staff. He was an Italian who looked about 80 years old, but he was a cabinet maker by trade and had worked for Supreme for 20+ years. He bemoaned the fact that when the owner of the business retired from running the business off the floor, his sons took over and were seldom seen on the factory floor again. He also sais that staff were employed as casual labourers and they had no skills of any sort. He said there were few craftsman in their factories anymore and no-one cared about the quality of the work - just that it looked good to make them sell.
During our travels over Aust. we found so many people of NEW vans from all the different manufacturers, not just Jayco, had on-going issues on many minor and major issues which should just not have been an issue if proper QC was applied at the time of the van being built
You always seem to be here to put the 'boots' in, never really heard a nice word from you!!
I also think whatever you buy should come with a warranty no matter how much it costs. CONSUMER LAW!!
Helen
Gday...
I think in Jim's case the problem is NOT the warranty (and given everyone who has a Jayco seem to have no issue with the warranty).
Jim's problem is the level (or lack thereof) of attention being afforded by the DEALER to the problems (a myriad of them it seems) that have occurred.
The difficulty to fully check out any major purchase such as caravan/motorhome/campervan/motor vehicle/home/flat etc BEFORE accepting it is fully appreciated.
However, given the number of problems that were apparently very evident at the time of pickup, I agree that the van should have not been accepted.
When I bought a van about nine years ago (not a Jayco) there were problems that were evident at the initial 'check over'. I simply kept the bank cheque in my pocket and suggested they get their act together and ring me when it WAS customer-ready.
It will ALWAYS be a problem once the dealer has the cheque and the customer has the product.
Cheers - John
-- Edited by rockylizard on Saturday 12th of November 2016 09:59:21 PM
rob vickie on fb and also on fb i found shonky caravan builders dealers and lemon caravans in aus
-- Edited by the rocket on Sunday 13th of November 2016 01:18:38 PM
-- Edited by the rocket on Sunday 13th of November 2016 04:54:06 PM
This is not good press for Jayco how about sending them a little email and direct them to this discussion ,that would light a rocket up there backside one would think,there's hundreds probably tuned into this saga...