Haven't replied to any of your other threads Jim and no disrespect BUT you are in the process of killing yourself with stress and you wont get to live the dream
Just engage a good lawyer, cheap compared to loss of your good health
cheers
blaze
dorian said
04:21 PM Mar 28, 2016
A web search turned up the following addresses. I'm guessing "info" is sales.
Hey Jim - as Blaze says - save some of the stress - get a solicitor to help you - cheaper than medications for stress in the long run!
Hey Jim said
08:27 PM Mar 28, 2016
blaze wrote:
Haven't replied to any of your other threads Jim and no disrespect BUT you are in the process of killing yourself with stress and you wont get to live the dream Just engage a good lawyer, cheap compared to loss of your good health cheers blaze
Hi Robert,
Everyone to their own son. To gain respect you most show respect to one another, Be it race or creed. I am a man of my word.
I would freely give the shirt off my back. I feed the Hungry and give to the needy. Stress is the least of my issues. I use the word openly and in some cases, its the wrong text to use. Trust would be a better word for myself to use.
For some on here who know me on a more personal note. I freely open my home to come and rest a while.
I / We are in good health. The life we have lived thus far, you could not begin to imagine. I'm a workaholic.
Right now we are prepairing to continue our great adventuers. Its just some folks at this moment in time, let you down Poorly.
What go's around comes around. Give those enough rope and all good things will work out.
Best Regards Jim & Lambie
Hey Jim said
08:33 PM Mar 28, 2016
Dorain,
Thanks for your efforts
They all leed back to the same point.
Regards Jim
Bruce and Bev said
09:32 PM Mar 28, 2016
Hey Jim. There was an open letter on this site about 8-10 months ago that someone had copied and pasted here from Jaycos National Customer Service Manager.
The guy was very pleasant and in fact I emailed him directly about van build quality (which was the subject of his letter to the member here who was having major problems with his van). I was surprised to receive a reply from this Manager - he actually admitted the often complained about issues of quality control and making the customer be the quality controller (and all the stress and inconvenience of constantly taking it to their factory or a repairer.
Pity I long ago deleted the email exchange he and I had and it'll be a major job searching under "Jayco".
I sympathise with you mate, but agree with the others about all the stress and grief its causing you. Given how new your van is, the NSW consumer protection dept will no doubt jump in if you speak to them and it will get sorted out a lot quicker than trying to do it yourself
JohnR said
11:24 PM Mar 28, 2016
Jim
You should have Customer Care/Warranty & Roadside Assist Card provided at delivery date.
You need to phone this No. 1800 331 601 (outside Vic).
They will ask you to provide a list of issues/faults by email. This will start your paper process for correction of all faults. If you are not happy to dealer being Jayco Sydney find an alternative dealer and then go back to Jayco Warranty. They will then deal with new dealer attend to ALL ISSUES under warranty.
This is the process it does work and Jayco Warranty will be most helpful. What they need is a Jayco Dealer to work through?????
(Try Jayco Newcastle/Hexham)
We are on to our 2nd Jayco Sterling, had issues with both, including dud dealer. Jayco Warranty extended the warranty period until we found a suitable dealer and all done with e-mails/phone correspondence all work completed under warranty.
Forget about the grief and self pity work to a solution by starting with the phone number above.
Hi all,
I have Email Jayco Melbourne via their email link, with our Vans issues.
Has or does anyone have an Email address direct to them so as we can have / keep a hard copy of out correspondence/ records please.
Regards Jim & Lambie
Just engage a good lawyer, cheap compared to loss of your good health
cheers
blaze
A web search turned up the following addresses. I'm guessing "info" is sales.
mailto:support@jayco.com.au
mailto:spares@jayco.com.au
mailto:info@jayco.com.au
The Sydney office has email addresses of the form ...
mailto:sales@jaycosydney.com.au
mailto:service@jaycosydney.com.au
Hi Robert,
Everyone to their own son. To gain respect you most show respect to one another, Be it race or creed. I am a man of my word.
I would freely give the shirt off my back. I feed the Hungry and give to the needy. Stress is the least of my issues. I use the word openly and in some cases, its the wrong text to use. Trust would be a better word for myself to use.
For some on here who know me on a more personal note. I freely open my home to come and rest a while.
I / We are in good health. The life we have lived thus far, you could not begin to imagine. I'm a workaholic.
Right now we are prepairing to continue our great adventuers. Its just some folks at this moment in time, let you down Poorly.
What go's around comes around. Give those enough rope and all good things will work out.
Best Regards Jim & Lambie
Dorain,
Thanks for your efforts
They all leed back to the same point.
Regards Jim
The guy was very pleasant and in fact I emailed him directly about van build quality (which was the subject of his letter to the member here who was having major problems with his van). I was surprised to receive a reply from this Manager - he actually admitted the often complained about issues of quality control and making the customer be the quality controller (and all the stress and inconvenience of constantly taking it to their factory or a repairer.
Pity I long ago deleted the email exchange he and I had and it'll be a major job searching under "Jayco".
I sympathise with you mate, but agree with the others about all the stress and grief its causing you. Given how new your van is, the NSW consumer protection dept will no doubt jump in if you speak to them and it will get sorted out a lot quicker than trying to do it yourself
Jim
You should have Customer Care/Warranty & Roadside Assist Card provided at delivery date.
You need to phone this No. 1800 331 601 (outside Vic).
They will ask you to provide a list of issues/faults by email. This will start your paper process for correction of all faults. If you are not happy to dealer being Jayco Sydney find an alternative dealer and then go back to Jayco Warranty. They will then deal with new dealer attend to ALL ISSUES under warranty.
This is the process it does work and Jayco Warranty will be most helpful. What they need is a Jayco Dealer to work through?????
(Try Jayco Newcastle/Hexham)
We are on to our 2nd Jayco Sterling, had issues with both, including dud dealer. Jayco Warranty extended the warranty period until we found a suitable dealer and all done with e-mails/phone correspondence all work completed under warranty.
Forget about the grief and self pity work to a solution by starting with the phone number above.
Gotta Love your Jayco.
JohnR