We bought a Satellite dish & VAST encoder for our new caravan from "SATPLUS" in Victoria. A Maxview crank up dish.
Anyway we had the caravan builder install it as the van was being built, but when we got the van home we had a problem. No signal at all from the dish
I contacted Philip from SATPLUS in Victoria (they are also in Queansland). Talk about a guy who couldn't have been more helpful. Philip was great, he even sent (at no charge) a new coax cable and extra connectors to bypass the possible faulty cables built into the caravan to help fault find the problem ($30-$40 worth not to mention the postage).
We worked out that there was a fault somewhere in the coax in the van.
A call to Adelaide City Caravans who I bought the van through and it was quickly arranged to have the van checked over.
Turned out there was a a problem in a coax connector right under the dish. All fixed and none of the cabling disturbed in the van.
A really big Thanks to Philip from SATPLUS and a Thank you to Michael from Adelaide City Caravans for getting it all fixed with no fuss.
KFT said
11:05 AM Nov 23, 2015
I have always found Satplus to have exceptional customer service.
Good to hear another tale that upholds their standards
Frank
aussie_paul said
12:17 PM Nov 23, 2015
Kendo wrote:
We bought a Satellite dish & VAST encoder for our new caravan from "SATPLUS" in Victoria. A Maxview crank up dish.
Anyway we had the caravan builder install it as the van was being built, but when we got the van home we had a problem. No signal at all from the dish
I contacted Philip from SATPLUS in Victoria (they are also in Queansland). Talk about a guy who couldn't have been more helpful. Philip was great, he even sent (at no charge) a new coax cable and extra connectors to bypass the possible faulty cables built into the caravan to help fault find the problem ($30-$40 worth not to mention the postage).
We worked out that there was a fault somewhere in the coax in the van.
A call to Adelaide City Caravans who I bought the van through and it was quickly arranged to have the van checked over.
Turned out there was a a problem in a coax connector right under the dish. All fixed and none of the cabling disturbed in the van.
A really big Thanks to Philip from SATPLUS and a Thank you to Michael from Adelaide City Caravans for getting it all fixed with no fuss.
Wonderful, it is always great to hear of excellent customer service these days.
We bought a Satellite dish & VAST encoder for our new caravan from "SATPLUS" in Victoria. A Maxview crank up dish.
Anyway we had the caravan builder install it as the van was being built, but when we got the van home we had a problem. No signal at all from the dish
I contacted Philip from SATPLUS in Victoria (they are also in Queansland). Talk about a guy who couldn't have been more helpful. Philip was great, he even sent (at no charge) a new coax cable and extra connectors to bypass the possible faulty cables built into the caravan to help fault find the problem ($30-$40 worth not to mention the postage).
We worked out that there was a fault somewhere in the coax in the van.
A call to Adelaide City Caravans who I bought the van through and it was quickly arranged to have the van checked over.
Turned out there was a a problem in a coax connector right under the dish. All fixed and none of the cabling disturbed in the van.
A really big Thanks to Philip from SATPLUS and a Thank you to Michael from Adelaide City Caravans for getting it all fixed with no fuss.
Good to hear another tale that upholds their standards
Frank
Wonderful, it is always great to hear of excellent customer service these days.
Aussie Paul.