I recently purchased a new Silverline, I thought it would be a good idea to get an extra door key in case I needed it. I called into Jayco Geelong only to be told you can't buy spare door keys, what, you spend $70,000 and can't buy a spare key.
I called Jayco head office who thought you should, but you have to ring Dometic, they said yes you can but must contact a Jayco dealer, but when you do they say no until you tell them what Dometic said.
Jayco are normally very good, but in this case someone needs to tell their agents to try a bit harder.
rockylizard said
07:49 PM Oct 9, 2015
Gday...
Forgive me if the Silverline has a 'special' key ... but surely a short walk to the local locksmith would have resolved it .... quite cheaply
Cheers - John
Brisand said
08:15 PM Oct 9, 2015
I tried 4 locksmiths and none of them had the blanks to enable them to cut a spare, I did try.
rockylizard said
08:25 PM Oct 9, 2015
Gday...
... typical, hey Brian that damned Murphy is alive and well
Cheers - John
greyhoundtom said
10:13 PM Oct 9, 2015
You are not the only one to have stuck this particular problem, a mate of mine is in the same boat.
I would be inclined to check with a locksmith to see if the barrel can be changed for one where spare keys can be cut.
Cheers, Tom
dazren said
11:22 PM Oct 9, 2015
We have been away all week with friends who have a new 24' Silverline.the just rang the Jayco dealer and were told No Problem They did not have a Blank in stock.but they ordered one in. Said would take a week or two cost was $35 ( i think ? ) So i would push Jayco geelong a little harder ??
jade46 said
06:36 AM Oct 10, 2015
There is a name and number on the key.Google the name its in America email them with the number and they will send the keys.@ cost $16.00aus$. Yes I lost one of my keys and nobody in jayco or a locksmith had a blank to cut one. Ridiculous I know but that was the best solution I could find.They were very helpful in USA no trouble
Cheers
DT
iana said
10:22 AM Oct 10, 2015
Out of curiosity, how many sets of keys does the Silverline come with?
dazren said
11:07 AM Oct 10, 2015
SPoke to our friend.she rang the Jayco Factory at bayswater. And yes yhey are getting the spare key for her will take 2 weeks and cost $35 they just got her to qoute the code number of her existing key
the rocket said
11:42 AM Oct 10, 2015
$35for a key is disgraceful.
the rocket said
11:44 AM Oct 10, 2015
greyhoundtom wrote:
You are not the only one to have stuck this particular problem, a mate of mine is in the same boat.
I would be inclined to check with a locksmith to see if the barrel can be changed for one where spare keys can be cut.
Cheers, Tom
Hi greyhoundtom, I.m with you. Now I am curious and would like to know if this can be done. Cheers. Rocket n strop
Brisand said
12:23 PM Oct 10, 2015
two
Brisand said
12:25 PM Oct 10, 2015
I spoke with dometic who make the door and they said yes and they said the retail is about $10.00, some markup $35
aussietraveller said
12:41 PM Oct 10, 2015
I'm so happy that I own an old Jayco that's only got problems with the Fibreglass on one side wall and is now on its third door opening handle cause I can get a replacement key for $10.00 at any Bunnings or good hardware store might even be able to open it with almost any similar key.
graeme c said
02:15 PM Oct 10, 2015
I have an Avan Frances and had to order a key through avan which had to come from the Netherlands and cost about $50
jade46 said
04:26 PM Oct 10, 2015
They are getting them from USA + a 100% markup I betya
Brisand said
04:46 PM Oct 10, 2015
I first tried two Jayco and four locksmiths for a spare key without any luck, I then tried Jayco head office warranty and service where I was told to try Dometic. They said they can supply through Jayco only at about $10 retail, interesting to see how much I get charged when it comes through Jayco.
I find it interesting to have to go through all this trouble just to get a key, Jayco are renound for there good service but it seems like they have dropped the baton by not having their agents up to scratch on such things as keys.
I have sent an email to head office interesting to see what reply I get ?
I recently purchased a new Silverline, I thought it would be a good idea to get an extra door key in case I needed it. I called into Jayco Geelong only to be told you can't buy spare door keys, what, you spend $70,000 and can't buy a spare key.
I called Jayco head office who thought you should, but you have to ring Dometic, they said yes you can but must contact a Jayco dealer, but when you do they say no until you tell them what Dometic said.
Jayco are normally very good, but in this case someone needs to tell their agents to try a bit harder.
Gday...
Forgive me if the Silverline has a 'special' key ... but surely a short walk to the local locksmith would have resolved it .... quite cheaply
Cheers - John
I tried 4 locksmiths and none of them had the blanks to enable them to cut a spare, I did try.
Gday...
Cheers - John
I would be inclined to check with a locksmith to see if the barrel can be changed for one where spare keys can be cut.
Cheers, Tom
Cheers
DT
$35for a key is disgraceful.
Hi greyhoundtom, I.m with you. Now I am curious and would like to know if this can be done. Cheers. Rocket n strop
two
I spoke with dometic who make the door and they said yes and they said the retail is about $10.00, some markup $35
I'm so happy that I own an old Jayco that's only got problems with the Fibreglass on one side wall and is now on its third door opening handle cause I can get a replacement key for $10.00 at any Bunnings or good hardware store might even be able to open it with almost any similar key.
I have an Avan Frances and had to order a key through avan which had to come from the Netherlands and cost about $50
I find it interesting to have to go through all this trouble just to get a key, Jayco are renound for there good service but it seems like they have dropped the baton by not having their agents up to scratch on such things as keys.
I have sent an email to head office interesting to see what reply I get ?
Re my previous post
bauerproducts.com/replacementkeys.php
This is the place in the USA All you need is the number on your key / lock and problem solved
$16 for 2 12 months ago
Cheers
DT
If you have lost the key, how do get the key number?
I have not lost my keys I just wanted another spare, I would advise any Silverline owner to write down the number on your key and don't lose it.
I have noted on another site you can buy another barrel and two keys for $33, so it makes the $35 per key look a bit steep.