I have no sound and presume the software is the problem.

Anyone know what I need to do please??

First thing is to reboot the computer.

Aussie Paul. 

aussie_paul wrote:

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First thing is to reboot the computer.

Aussie Paul. 

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Done this Paul  - have the u tube pic just no volume or volume button. 

Solved it. Deleted personal settings in IE and reset.

Cheers