Thank you for your suggestion regarding increasing the warranty period on caravans. I have referred your suggestion to our Sales/Marketing Department for due consideration.
Jayco has to take into consideration many factors when setting our warranty period. It is not valid to compare a caravan with a car. A caravan is like a transportable house except it is permanently transportable and it contains many parts and appliances that are separately warranted from the caravan manufacturers warranty, unlike with a car where all warranty is covered by the car manufacturer.
Any owner of a Jayco caravan who has concerns about their caravan can take it to a Jayco dealer to have their concerns assessed, the dealer will then report to Jayco and if it is clear that a manufacturing fault is the cause then Jayco will rectify it.
The problem is that the longer a caravan is in use the more complications arise from wear & tear, absence of correct maintenance & servicing, damages and abuse none of which are the fault of the manufacturer and which therefore are not warrantable repairs. The older the caravan the less likelihood there will be a fault with materials or workmanship.
Jayco cannot comment on other caravan manufacturers warranties or on their policies regarding assessment of products where the warranty has expired. This is an area requiring pre-purchase research by the intended purchaser.
Best wishes,
Malcolm******
Customer Relations Manager
Blue said
01:37 PM Oct 20, 2014
I wrote to Jayco before I went to work this morning and got a reply before 9am
it doesn't get any better than that...
and at least he has listened and are going to take it into consideration...
so lets see what happens..
im on my Second Jayco now and apart from a few minor things have been very happy with them and extremely happy with the way that they tow.. first class in fact..
after going to the Jayco display I already have my eye on a bigger model... ;) ;)
but that'll be some time down the track..
Thanks Malcolm
gwb said
03:53 PM Oct 20, 2014
We are on our third Jayco and cannot fault their warranty. In saying that we have only had a couple of problems over the past 9 years and our vans certainly do not sit around for long.
Geoff and Bev
Gerty Dancer said
05:24 PM Oct 20, 2014
Even years after the warranty expired we have had repairs done at several Jayco places, they charged for it but not exorbitantly. And always friendly and helpful.
Cloak said
06:43 PM Oct 20, 2014
Great products, shame about the dill pickle dealers here in Vic....
Blue said
09:34 PM Oct 20, 2014
OMG.. it gets better folks
when we were at Geelong Jayco on the weekend looking at their products we put in for a free Raffle..
we won a weekend away (2 nights) at the Bellarine BIG4 at a time of our choosing over the next 6 months
we also get to use one of Prestige Jayco's vans...
Bevandy2 said
09:45 PM Oct 20, 2014
We took delivery of our new Freedom pop top in Perth in 2001, with a 2 year warranty.
We had sold up in WA and hit the road, a few months later in Vic, via the Top End, we had a list of warranty issues as long as your arm.
To their credit Jayco had them all resolved through the dealership, although we felt at the time better workmanship would have prevented the inconvenience and need for warranty work, however it's a good van, tows well and we're happy with it and with Jayco.
A couple of years later they dropped the warranty to one year, we wondered why.
"Industry standard" we were told by a dealer.
Our van has now done well over 200,000k's, still in good nick and we love it. I'm sitting in it tonight, writing this in Bendigo, having just been along the Murray, down to Strathalbyn and our ACC national muster at Lucindale, one day we'll go home I suppose. (Qld)
Bevan
aussie_paul said
09:50 PM Oct 20, 2014
Blue wrote:
OMG.. it gets better folks
when we were at Geelong Jayco on the weekend looking at their products we put in for a free Raffle..
we won a weekend away (2 nights) at the Bellarine BIG4 at a time of our choosing over the next 6 months
we also get to use one of Prestige Jayco's vans...
Love "feel good" stories like that Blue.......
Aussie Paul.
Blue said
09:51 PM Oct 20, 2014
200,000 Kilometers?
congratulations!!!
and yes.... if you want to test how good your Caravan really is, then extend the warranty period and see what turns up... it'll certainly make you make a better product, and/or prove that you DO have a good product..
Blue said
09:52 PM Oct 20, 2014
aussie_paul wrote:
Blue wrote:
OMG.. it gets better folks
when we were at Geelong Jayco on the weekend looking at their products we put in for a free Raffle..
we won a weekend away (2 nights) at the Bellarine BIG4 at a time of our choosing over the next 6 months
we also get to use one of Prestige Jayco's vans...
Love "feel good" stories like that Blue.......
Aussie Paul.
I know right?
we never win anything!!
so its like winning the lottery for us..
the rocket said
10:53 AM Oct 21, 2014
We recently traded in our jayco. we were always happy with it. also happy with the servicing done on it as well by jayco agents.
Cupie said
01:00 PM Oct 21, 2014
We too have done >200,000km in our Jayco.
Its a 1999 21'6" Westport with rear ensuite. One of the first with what is now a classic layout.
Had a few minor warranty issues including a leak. All fixed promptly & professionally.
It has been a fantastic van, reliable & comfortable.
Bruce and Bev said
05:03 PM Oct 21, 2014
We've been on the road now for the past 7 weeks in our new Supreme - many small and a large problem that got fixed in a country town.
Talking with all NEW van owners, it doesn't seem to matter who makes them - theyre all not that well put together and the materials used are not up to being what Jayco describes as a "mobile house", especially when youre shelling out $70-90K for it - compare that to the tow vehicle with a motor and all the electronics and they don't all have the "teething" problems with Aussie made vans.
Also be aware that the manufacturers cannot limit their warranty to one year. The federal and state laws on consumer protection are very strong for the user (us) and they expect a van that hasn't been badly treated to be warrantied for 5+ years - most states say 10 yrs.
Also the seller (the dealer you bought it from) is reasonable for the warranty. Whatever arrangements the dealer and manufacturer has is irrelevant.
If youre having problems with warranty issues, then contact either the ACCC hotline or use their on-line complaint service or your relevant State. Most of the dealers and manufacturers don't enjoy these enforcement agencies on their backs and will quickly do what they should have.
If I ever buy another van, I intend to get one that's 2nd hand - about a year old - and by then all the problems will have been sorted out.
The caravan industry in Australia is a COWBOY outfit despite anything they say!!!!
Blue said
08:49 PM Oct 21, 2014
in some cases, Jayco included, some simple fixes would be to use more screws in their draw runners and/or a bit longer..
the same goes with the front of the draws.. put some wood glue or liquid nails on them..
you pay a fortune for these things and they put in 3 or 4 screws in to the draw runner when there is room for 5 or 6?
that's why I say a longer warranty would fix all of these things.. because they'd have to make sure they lasted the distance of the longer warranty..
it would make them better caravan builders.. and this is good..
grahos said
09:14 PM Oct 21, 2014
I reckon this new line of Jayco's will be much better and should last longer , but I would always buy the Outback models.
-- Edited by grahos on Tuesday 21st of October 2014 09:15:55 PM
johnq said
01:12 AM Oct 22, 2014
Bruce and Bev wrote:
We've been on the road now for the past 7 weeks in our new Supreme - many small and a large problem that got fixed in a country town.
Talking with all NEW van owners, it doesn't seem to matter who makes them - theyre all not that well put together and the materials used are not up to being what Jayco describes as a "mobile house", especially when youre shelling out $70-90K for it - compare that to the tow vehicle with a motor and all the electronics and they don't all have the "teething" problems with Aussie made vans.
Also be aware that the manufacturers cannot limit their warranty to one year. The federal and state laws on consumer protection are very strong for the user (us) and they expect a van that hasn't been badly treated to be warrantied for 5+ years - most states say 10 yrs.
Also the seller (the dealer you bought it from) is reasonable for the warranty. Whatever arrangements the dealer and manufacturer has is irrelevant.
If youre having problems with warranty issues, then contact either the ACCC hotline or use their on-line complaint service or your relevant State. Most of the dealers and manufacturers don't enjoy these enforcement agencies on their backs and will quickly do what they should have.
If I ever buy another van, I intend to get one that's 2nd hand - about a year old - and by then all the problems will have been sorted out.
The caravan industry in Australia is a COWBOY outfit despite anything they say!!!!
Hello Andrew,
Thank you for your suggestion regarding increasing the warranty period on caravans. I have referred your suggestion to our Sales/Marketing Department for due consideration.
Jayco has to take into consideration many factors when setting our warranty period. It is not valid to compare a caravan with a car. A caravan is like a transportable house except it is permanently transportable and it contains many parts and appliances that are separately warranted from the caravan manufacturers warranty, unlike with a car where all warranty is covered by the car manufacturer.
Any owner of a Jayco caravan who has concerns about their caravan can take it to a Jayco dealer to have their concerns assessed, the dealer will then report to Jayco and if it is clear that a manufacturing fault is the cause then Jayco will rectify it.
The problem is that the longer a caravan is in use the more complications arise from wear & tear, absence of correct maintenance & servicing, damages and abuse none of which are the fault of the manufacturer and which therefore are not warrantable repairs. The older the caravan the less likelihood there will be a fault with materials or workmanship.
Jayco cannot comment on other caravan manufacturers warranties or on their policies regarding assessment of products where the warranty has expired. This is an area requiring pre-purchase research by the intended purchaser.
Best wishes,
Malcolm ******
Customer Relations Manager
I wrote to Jayco before I went to work this morning and got a reply before 9am
it doesn't get any better than that...
and at least he has listened and are going to take it into consideration...
so lets see what happens..
im on my Second Jayco now and apart from a few minor things have been very happy with them and extremely happy with the way that they tow.. first class in fact..
after going to the Jayco display I already have my eye on a bigger model... ;) ;)
but that'll be some time down the track..
Thanks Malcolm
Geoff and Bev
OMG.. it gets better folks
when we were at Geelong Jayco on the weekend looking at their products we put in for a free Raffle..
we won a weekend away (2 nights) at the Bellarine BIG4 at a time of our choosing over the next 6 months
we also get to use one of Prestige Jayco's vans...
We had sold up in WA and hit the road, a few months later in Vic, via the Top End, we had a list of warranty issues as long as your arm.
To their credit Jayco had them all resolved through the dealership, although we felt at the time better workmanship would have prevented the inconvenience and need for warranty work, however it's a good van, tows well and we're happy with it and with Jayco.
A couple of years later they dropped the warranty to one year, we wondered why.
"Industry standard" we were told by a dealer.
Our van has now done well over 200,000k's, still in good nick and we love it. I'm sitting in it tonight, writing this in Bendigo, having just been along the Murray, down to Strathalbyn and our ACC national muster at Lucindale, one day we'll go home I suppose. (Qld)
Bevan
Love "feel good" stories like that Blue.......
Aussie Paul.
200,000 Kilometers?
congratulations!!!
and yes.... if you want to test how good your Caravan really is, then extend the warranty period and see what turns up... it'll certainly make you make a better product, and/or prove that you DO have a good product..
I know right?
we never win anything!!
so its like winning the lottery for us..
We recently traded in our jayco. we were always happy with it. also happy with the servicing done on it as well by jayco agents.
We too have done >200,000km in our Jayco.
Its a 1999 21'6" Westport with rear ensuite. One of the first with what is now a classic layout.
Had a few minor warranty issues including a leak. All fixed promptly & professionally.
It has been a fantastic van, reliable & comfortable.
Talking with all NEW van owners, it doesn't seem to matter who makes them - theyre all not that well put together and the materials used are not up to being what Jayco describes as a "mobile house", especially when youre shelling out $70-90K for it - compare that to the tow vehicle with a motor and all the electronics and they don't all have the "teething" problems with Aussie made vans.
Also be aware that the manufacturers cannot limit their warranty to one year. The federal and state laws on consumer protection are very strong for the user (us) and they expect a van that hasn't been badly treated to be warrantied for 5+ years - most states say 10 yrs.
Also the seller (the dealer you bought it from) is reasonable for the warranty. Whatever arrangements the dealer and manufacturer has is irrelevant.
If youre having problems with warranty issues, then contact either the ACCC hotline or use their on-line complaint service or your relevant State. Most of the dealers and manufacturers don't enjoy these enforcement agencies on their backs and will quickly do what they should have.
If I ever buy another van, I intend to get one that's 2nd hand - about a year old - and by then all the problems will have been sorted out.
The caravan industry in Australia is a COWBOY outfit despite anything they say!!!!
the same goes with the front of the draws.. put some wood glue or liquid nails on them..
you pay a fortune for these things and they put in 3 or 4 screws in to the draw runner when there is room for 5 or 6?
that's why I say a longer warranty would fix all of these things.. because they'd have to make sure they lasted the distance of the longer warranty..
it would make them better caravan builders.. and this is good..
I reckon this new line of Jayco's will be much better and should last longer ,
but I would always buy the Outback models.
-- Edited by grahos on Tuesday 21st of October 2014 09:15:55 PM
Good points.