Ive never been a fan of Testra - ex Govt and big and arrogant, but due to their G$ coverage I have bought a mob ph and dongle with external aerial from them. What I have found that seems to be exclusive to Telstra is their real time on-line chat with one of their staff.
Ive used this when my geriatric ability overcomes my techo knowledge. Every time you get to "chat" to one of their staff in real time and theyre down to earth and every time soled my problems - billing, starting up or techo.
None of the other phone providers seem to provide this real time serive................the worry is that their CEO, Mr Thoody, intends to outsource their call centres to India or Vietnam
Big Gorilla said
06:46 AM Sep 15, 2014
Actually the majority of the Telstra Call Centers are in the Philippines. And I agree, when you can get thru after a long period of "Holding On" the service is quite good. Calling Telstra is something to be avoided if possible...
Blue said
07:07 AM Sep 15, 2014
I moved back to Telstra as they are the only ones that seem to "fix" things for you
I find them friendly and helpful
I find they have the best coverage around Australia by far
if you have a problem, say the speed of your internet, most companys will say that.. "as long as its between 3 to 21 mbps that's all we can do"
between 3 to 21? are you kidding me? talk about a "get out of jail card"
I was running around 12 but then over time it slowed down to 8mbps... my ISP would not help me because it was between 3 and 21mbps
so I switched to Telstra... the guys with the vans to come fix stuff...
when I first rang... they said the same thing.. 3 to 21
I told them I was not happy with 8mbps and I would like it looked at.... they said that they'd have to exculate the problem which means that they one of their technicians would have to look into it but if it was on MY END then I'd have to pay...
that's fine I said.. as long as I get the problem fixed and my 12 mbps comes back..
I got changed over to another section who immediately done a test on my line while I was on the phone and found a fault... hallelujah
next day a guy came out and fixed it...
with the previous company, who I rang twice over a year, refused to "DO" anything about it...
Telstra are the only ones who can fix these problems... they are the only ones with the vans and tools...
im a bbig fan...
sandsmere said
09:00 AM Sep 15, 2014
We've used Telstra online support several times and found it to be very good.
We actually used it yesterday ( Sunday ) and it was quite quick.
Better, faster and easier than going into a shop or phoning.
Baz421 said
10:56 AM Sep 15, 2014
Telstra have improved considerably over the last 3 years,,, I've used on line support it's great.
McAfee have it also and I had to use it last week as McAfee and IE11 clashed and turned off Site Advisor which filters internet sites before opening. Got it resolved.
Explorer said
03:52 PM Sep 15, 2014
Blue wrote:
I moved back to Telstra as they are the only ones that seem to "fix" things for you
I find them friendly and helpful
I find they have the best coverage around Australia by far
if you have a problem, say the speed of your internet, most companys will say that.. "as long as its between 3 to 21 mbps that's all we can do"
between 3 to 21? are you kidding me? talk about a "get out of jail card"
I was running around 12 but then over time it slowed down to 8mbps... my ISP would not help me because it was between 3 and 21mbps
so I switched to Telstra... the guys with the vans to come fix stuff...
when I first rang... they said the same thing.. 3 to 21
I told them I was not happy with 8mbps and I would like it looked at.... they said that they'd have to exculate the problem which means that they one of their technicians would have to look into it but if it was on MY END then I'd have to pay...
that's fine I said.. as long as I get the problem fixed and my 12 mbps comes back..
I got changed over to another section who immediately done a test on my line while I was on the phone and found a fault... hallelujah
next day a guy came out and fixed it...
with the previous company, who I rang twice over a year, refused to "DO" anything about it...
Telstra are the only ones who can fix these problems... they are the only ones with the vans and tools...
im a bbig fan...
Blue Hi,
12mbps! is that on the home line or mobile?
A home line adsl2 should be at least 26 mbps and closer to 56mbps.
Mike.
Gerty Dancer said
07:18 PM Sep 15, 2014
At least the online support person's English should be understandable! We have had some dreadfully long conversations with call-centre people in the Phillipines, who either had a very strong and difficult-to-understand accent, or didn't know the answers to our questions.
Will definitely try the online service next time.
Bruce and Bev said
11:52 PM Sep 15, 2014
Hi Gerty. Use the on-line chat, rather than trying to talk to them - its fast and they work on "keep it simple, stupid", so no techo stuff and they keep asking you if you've understood the last msg from them - each msg is one step at a time as well. And the very best thing is, you can save your chat messages and have a read of it at your convenience - especially if theres some techo info in it (or you can use it as ammunition if it doesn't work lol.
The sad part is Mr Thoody, Telstras CEO, intends to make unemployed up to 800 Australian call centre staff and farm it off to cheap labour in Vietnam - to keep us shareholders happy, these employees wont be able to pay their mortgages or food !!!!!!!!!!!!!!!!!!!
milo said
07:47 PM Sep 16, 2014
I too use the online chat,
makes it better with out waiting on the phone all day
then they ring you!
Ive never been a fan of Testra - ex Govt and big and arrogant, but due to their G$ coverage I have bought a mob ph and dongle with external aerial from them. What I have found that seems to be exclusive to Telstra is their real time on-line chat with one of their staff.
Ive used this when my geriatric ability overcomes my techo knowledge. Every time you get to "chat" to one of their staff in real time and theyre down to earth and every time soled my problems - billing, starting up or techo.
None of the other phone providers seem to provide this real time serive................the worry is that their CEO, Mr Thoody, intends to outsource their call centres to India or Vietnam
Actually the majority of the Telstra Call Centers are in the Philippines. And I agree, when you can get thru after a long period of "Holding On" the service is quite good. Calling Telstra is something to be avoided if possible...
I moved back to Telstra as they are the only ones that seem to "fix" things for you
I find them friendly and helpful
I find they have the best coverage around Australia by far
if you have a problem, say the speed of your internet, most companys will say that.. "as long as its between 3 to 21 mbps that's all we can do"
between 3 to 21? are you kidding me? talk about a "get out of jail card"
I was running around 12 but then over time it slowed down to 8mbps... my ISP would not help me because it was between 3 and 21mbps
so I switched to Telstra... the guys with the vans to come fix stuff...
when I first rang... they said the same thing.. 3 to 21
I told them I was not happy with 8mbps and I would like it looked at.... they said that they'd have to exculate the problem which means that they one of their technicians would have to look into it but if it was on MY END then I'd have to pay...
that's fine I said.. as long as I get the problem fixed and my 12 mbps comes back..
I got changed over to another section who immediately done a test on my line while I was on the phone and found a fault... hallelujah
next day a guy came out and fixed it...
with the previous company, who I rang twice over a year, refused to "DO" anything about it...
Telstra are the only ones who can fix these problems... they are the only ones with the vans and tools...
im a bbig fan...
We've used Telstra online support several times and found it to be very good.
We actually used it yesterday ( Sunday ) and it was quite quick.
Better, faster and easier than going into a shop or phoning.
Telstra have improved considerably over the last 3 years,,, I've used on line support it's great.
McAfee have it also and I had to use it last week as McAfee and IE11 clashed and turned off Site Advisor which filters internet sites before opening. Got it resolved.
Will definitely try the online service next time.
The sad part is Mr Thoody, Telstras CEO, intends to make unemployed up to 800 Australian call centre staff and farm it off to cheap labour in Vietnam - to keep us shareholders happy, these employees wont be able to pay their mortgages or food !!!!!!!!!!!!!!!!!!!
makes it better with out waiting on the phone all day
then they ring you!