Yep, just had a good old chat to good old Telstra and it was good too.
At the end of the chat I have come out better off than now and at no extra cost to me, few!
I have ended up with more included calls than now, more included Data than now, still unlimited Texting, no change to my billing cycle, no change to my Plan expire time and best of all I have the same monthly cost that I have now.
My Mobile Phone is used as a modem for my Laptop and iPad all the time now, it has been in trial mode for the last few months and is working greater than great, just love my iPhone.
Probably the most important thing is they sent me an email confirming all this.
One happy Telstra customer and camper here.
Hope I am as lucky on Monday with Centerlink.
Happywanderer said
04:39 PM May 11, 2013
Thats great news Dougwe, I've never had a problem with Telstra and have a great plan too.
May I tell you something for free, Have noticed for a long time and nobody has said anything yet and maybe its not my place to but I will anyway.
Few is actually spelt Phew. Hope you don't mine me correcting you. The other few is not many!!
Santa said
06:07 PM May 11, 2013
Yep, I'm another satisfied long time Telstra customer, comes down to the fact that you get pretty much what you pay for.
brickies said
06:48 PM May 11, 2013
Telstra a Centrelink get a lot of bad press I have found both to be helpfull , I think if you treat them with respect they will treat you the same
Delta18 said
06:59 PM May 11, 2013
Dougwe wrote:
Yep, just had a good old chat to good old Telstra and it was good too.
At the end of the chat I have come out better off than now and at no extra cost to me, few!
I have ended up with more included calls than now, more included Data than now, still unlimited Texting, no change to my billing cycle, no change to my Plan expire time and best of all I have the same monthly cost that I have now.
Are you on Pre-paid or Post-paid Doug? Do you know the name of the plan? I have just (yesterday) reconnected with Telstra Simplicity Pre-paid plan as that was the best to suit me that I could find. Always keen to find something better though.
Cheers Neil
Dougwe said
10:34 PM May 11, 2013
Happywanderer wrote:
Thats great news Dougwe, I've never had a problem with Telstra and have a great plan too.
May I tell you something for free, Have noticed for a long time and nobody has said anything yet and maybe its not my place to but I will anyway.
Few is actually spelt Phew. Hope you don't mine me correcting you. The other few is not many!!
No offence taken Marj, just shows the lack of my edumacation I spose. I see heaps of little things like that but don't really care as it is only a forum anyway and not a job application etc.
Don't get me wrong though this is the BEST forum around and I have said that many times and I tell you that for free as well.
Dougwe said
10:41 PM May 11, 2013
Delta18 wrote:
Dougwe wrote:
Yep, just had a good old chat to good old Telstra and it was good too.
At the end of the chat I have come out better off than now and at no extra cost to me, few!
I have ended up with more included calls than now, more included Data than now, still unlimited Texting, no change to my billing cycle, no change to my Plan expire time and best of all I have the same monthly cost that I have now.
Are you on Pre-paid or Post-paid Doug? Do you know the name of the plan? I have just (yesterday) reconnected with Telstra Simplicity Pre-paid plan as that was the best to suit me that I could find. Always keen to find something better though.
Cheers Neil
I am now on a monthly $79.00 plan with an extra 3GB data pack. I got a deal that kept the cost the same as I pay now.
I use my iPhone as a modem at all times now, I have no other form of internet. Not sure if that helps Neil sorry.
I tried to get unlimited calls and texts but would have to pay a cancellation fee of current plan then update but I couldn't see the sense in that as I have 12 months left on my plan then I can change to unlimited calls etc then.
I am confident the new plan will work out for me anyway.
Poppy sore eye said
11:56 PM May 11, 2013
Great conversation, I learn so much on this forum, you are confident that the data allowed will meet your needs, on average how much do you guys use, forum eMail Skype how much is enough.
i see that telstra has a data only pact 12 gig lasts a year for $189, is that enough?
Dougwe said
02:41 AM May 12, 2013
Hi Paul and Hazel, I don't download movies etc and seem to use between 2 & 3 GB per month on average, checking emails, going into the forum 2-3 times a day max, checking a few web sites as needed and Google Maps. With 5GB now I will have change, so to speak but at the end of each billing cycle will loose whatever I haven't used, them's the breaks.
Your comment about great conversations and learning is correct, this forum is very entertaining and educational at all times, just be careful where you step as there are many wombat holes to fall down. A mate of mine on this forum thinks he is a wombat and he is trying very hard to make more holes, ooops, sorry, fill them in
Make sure you check out all the other sections of the forum and the actual GN web site, also very interesting and edumacational
I reckon I might get into trouble for that Don't tell anyone please.
Baz421 said
02:54 AM May 12, 2013
They are getting better all the time IMHO,,,,,, had problems in the past that were ignored but responses now seem to be tailored to fix the problem not just record it.
A recent exeption with Bigpond (we use it in the van out bush with external antenna) Telstra insisted the problem was my end, but a technical investigation revealed not enough bandwidth at the Marion SA site so all services are slow (get booted off etc) and no plans to upgrade the tower to match demand,, ahhhhhhhhhhh how frustrating.
But out bush it works well.
Poppy sore eye said
04:02 AM May 12, 2013
Thanks Doug, I already know that you need to be aware of the Wombats around here, I have seen the tracks they leave ;-/, and the trouble they can cause
I do keep an eye on the rest of the forum its all great. Can't wait to join you all.
Never forget how privileged and lucky you are. I know that we have all worked hard to be able to live our dream, but others work hard as well, maybe they don't have the nerve.
Paul
milo said
06:10 AM May 12, 2013
i am telstra every thing these days, oh also find there 24/7 live chat is pretty good too .. but i watch alot of stuff online so i need a big plan.. but i too use my iphone as modem when traveling or my ipad
George said
01:46 PM May 12, 2013
Yes, Im another happy Telstra customer. I also use my phone the same as Dougwe, but I am on a $49 plan which gives $550 calls, 1.5 gig and unlimited texts. I just renewed my contract yesterday and was told that this plan is becomming obsolete which I believe means its good value and they're not making as much money on it as they should be!
Cheers George
2foot6 said
12:50 AM May 13, 2013
Leongatha has the same problem as Marion.No usable signal once the school releases the students from school.It starts at 3pm and lasts till 9pm. Telstra have investigated the problem but the lady in India says there's nothing wrong with the system.It appears that all the wireless broadband users in Leongatha complain over nothing. Other wise we get good service in our area,but the service went down hill the day I left Telstra.
ken thomas said
12:34 AM May 14, 2013
Marj is just trying to get her numbers up Ken
Dougwe said
12:56 AM May 14, 2013
Stirrer
jules47 said
01:12 AM May 14, 2013
Double stirrer!!!!
Grams said
01:29 AM May 14, 2013
I have the same $49 plan with Telstra. I have never had problems with them on my phone. I did try and use them as my Internet provider years ago, but they couldn't deliver the connection speed they promised, so they let me out of the contract and I went with Iprimus. They are brilliant, but they use Optus for their mobile phones, but they have my home Internet and Telstra have my phone.
Baz421 said
03:35 AM May 14, 2013
geojen wrote:
Yes, Im another happy Telstra customer. I also use my phone the same as Dougwe, but I am on a $49 plan which gives $550 calls, 1.5 gig and unlimited texts. I just renewed my contract yesterday and was told that this plan is becomming obsolete which I believe means its good value and they're not making as much money on it as they should be!
Cheers George
George my info is that the plan is now modified to be $50 per month, $600 included calls BUT now only 1g data. Bring your own phone - so even if you don't have a phone you can just but one and get the deal and you're way in front.
Telstra a Centrelink get a lot of bad press I have found both to be helpfull , I think if you treat them with respect they will treat you the same
No matter how nice I am to them, they still make mistakes at my expense. I consider contact with them a traumatic experience.
Oh, as for grammer here, or is it spelling, if "few" is phew, then someone may "mine" other facets of life's lessons and wouldn't" mind" one little bit.
Jaybird said
03:06 PM May 14, 2013
I have just switched to Aldi, they have a $35 a month plan, no contract, unlimited calls and text 5GB of data and use the telstra 3G network. I tether my iphone to the laptop and this is my only form of phone and internet connection at home or on the road. So far I have found it excellent.
Baz421 said
04:22 PM May 14, 2013
Jaybird wrote:
I have just switched to Aldi, they have a $35 a month plan, no contract, unlimited calls and text 5GB of data and use the telstra 3G network. I tether my iphone to the laptop and this is my only form of phone and internet connection at home or on the road. So far I have found it excellent.
Sounds like a good deal,,, my only question is are you home or travelling and if travelling can you get the same access to the 3G network as Telstra because I have heard (the old grapevine rumour) that Telsta customers have priority on their network.
Cheers Baz
Jaybird said
08:02 PM May 14, 2013
HI Baz421, I'll come back to you on that one, I have a mate thats just travelled to Darwin from Vic on Aldi and will have a good idea. I have only moved around Vic.
-- Edited by Jaybird on Tuesday 14th of May 2013 08:06:30 PM
-- Edited by Jaybird on Tuesday 14th of May 2013 08:07:19 PM
Baz421 said
04:41 PM May 15, 2013
Jaybird wrote:
HI Baz421, I'll come back to you on that one, I have a mate thats just travelled to Darwin from Vic on Aldi and will have a good idea. I have only moved around Vic.
Thanks JB,,
In Renmark SA now,,, bigpond wireless useless after school kids get out, Crazy John's doesn't work here obviously,,, and because I hadn't used Optus for 12 months they cancelled my prepaid sim (damn Optus tower close by), seems after 6 months with no use they simply cancel it, oblivious that I paid for the USB modem and sim card to use at my convenience.
Welcome to the country eh. When we were on the road before, the problem with bandwidth to towers etc was nowhere near what it is now.
Won't be able to Skye grandson for his birthday with this slow a speed.
-- Edited by Jaybird on Tuesday 14th of May 2013 08:06:30 PM
-- Edited by Jaybird on Tuesday 14th of May 2013 08:07:19 PM
herbie said
08:42 PM May 15, 2013
Dougwe wrote:
I have been told by a Friend that works with Telstra that a "Telstra" customer with a "Telstra" number gets priority on the network over any other numbers sharing the network. Can only go by what I have been told but heard that a few times now.
Gee thanks for that info, bad enough now in certain areas to get service being a Telsra customer ,let alone standing in line if you belong to another brand name...I recon people have just become used to getting crap service from Telstra ,that when they do get some kind of service ,It's like HAY ,i have to tell the world about the service i got from this company .who only normaly gets bad revieves regarding customer service.
-- Edited by herbie on Wednesday 15th of May 2013 08:45:24 PM
Grams said
09:51 PM May 15, 2013
aussietraveller wrote:
Telstra sells time on its network to a number of wholesale provider and Aldi is name linked to one of these I have forgotten their name is, they use the same frequency as next G and I have had excellent signal in out travels I also use my I phone as a modem and I use the Aldi $35.00 plan which gives unlimited calls to mobile or fixed line in Australia with 5 gig of data per month.
My wife's phone which she very seldom uses is on Telstra $20 per month with call costs of $1.00 per minute, and she is about to switch to Aldi (Telstra) $15.00 for 12 months no call connection fee and call costs of 12 cents per minute.
Why would you use Telstra Telstra when there are a number of other Telstra network providers at a fraction of the cost
Unfortunately when you live in the country, there is only Telstra. We don't have Aldi anywhere near us, so thats not going to happen here. Optus and Virgin don't work here, even though we have a Telstra tower within sight of our house.
-- Edited by Grams on Thursday 16th of May 2013 08:28:57 AM
aussietraveller said
11:08 PM May 15, 2013
Telstra sells time on its network to a number of wholesale provider and Aldi is name linked to one of these I have forgotten their name is, they use the same frequency as next G and I have had excellent signal in out travels I also use my I phone as a modem and I use the Aldi $35.00 plan which gives unlimited calls to mobile or fixed line in Australia with 5 gig of data per month.
My wife's phone which she very seldom uses is on Telstra $20 per month with call costs of $1.00 per minute, and she is about to switch to Aldi (Telstra) $15.00 for 12 months no call connection fee and call costs of 12 cents per minute.
Why would you use Telstra Telstra when there are a number of other Telstra network providers at a fraction of the cost
Dougwe said
03:26 AM May 16, 2013
I have been told by a Friend that works with Telstra that a "Telstra" customer with a "Telstra" number gets priority on the network over any other numbers sharing the network. Can only go by what I have been told but heard that a few times now.
herbie said
05:27 AM May 16, 2013
Not on your own there Grams regarding a choice of telco services to choose from ,we are in a city of over 35,000 people counting the surounding area is a whole lot more,and the only real hope you have of any provider is to use Telstra.
Scotty01 said
02:33 PM May 16, 2013
I read all the complaints and moaning about TELSTRA and always have a bit of a laugh. I have been with Telstra for years for ALL my telecommunications and have never had a problem with them. Yes they are more expensive but the old saying "you get what you pay for " comes to mind. I use a Samsung Galaxy phone and a telstra 4g wireless modem and gives me good coverage almost anywhere. Internet does get a bit slow at peak times I must admit.
Yep, just had a good old chat to good old Telstra and it was good too.
At the end of the chat I have come out better off than now and at no extra cost to me, few!
I have ended up with more included calls than now, more included Data than now, still unlimited Texting, no change to my billing cycle, no change to my Plan expire time and best of all I have the same monthly cost that I have now.
My Mobile Phone is used as a modem for my Laptop and iPad all the time now, it has been in trial mode for the last few months and is working greater than great, just love my iPhone.
Probably the most important thing is they sent me an email confirming all this.
One happy Telstra customer and camper here.
Hope I am as lucky on Monday with Centerlink.
May I tell you something for free, Have noticed for a long time and nobody has said anything yet and maybe its not my place to but I will anyway.
Few is actually spelt Phew. Hope you don't mine me correcting you. The other few is not many!!
Yep, I'm another satisfied long time Telstra customer, comes down to the fact that you get pretty much what you pay for.
Are you on Pre-paid or Post-paid Doug? Do you know the name of the plan? I have just (yesterday) reconnected with Telstra Simplicity Pre-paid plan as that was the best to suit me that I could find. Always keen to find something better though.
Cheers Neil
No offence taken Marj, just shows the lack of my edumacation I spose. I see heaps of little things like that but don't really care as it is only a forum anyway and not a job application etc.
Don't get me wrong though this is the BEST forum around and I have said that many times and I tell you that for free as well.
I am now on a monthly $79.00 plan with an extra 3GB data pack. I got a deal that kept the cost the same as I pay now.
I use my iPhone as a modem at all times now, I have no other form of internet. Not sure if that helps Neil sorry.
I tried to get unlimited calls and texts but would have to pay a cancellation fee of current plan then update but I couldn't see the sense in that as I have 12 months left on my plan then I can change to unlimited calls etc then.
I am confident the new plan will work out for me anyway.
Great conversation, I learn so much on this forum, you are confident that the data allowed will meet your needs, on average how much do you guys use, forum eMail Skype how much is enough.
i see that telstra has a data only pact 12 gig lasts a year for $189, is that enough?
Hi Paul and Hazel, I don't download movies etc and seem to use between 2 & 3 GB per month on average, checking emails, going into the forum 2-3 times a day max, checking a few web sites as needed and Google Maps. With 5GB now I will have change, so to speak but at the end of each billing cycle will loose whatever I haven't used, them's the breaks.
Your comment about great conversations and learning is correct, this forum is very entertaining and educational at all times, just be careful where you step as there are many wombat holes to fall down. A mate of mine on this forum thinks he is a wombat and he is trying very hard to make more holes, ooops, sorry, fill them in
Make sure you check out all the other sections of the forum and the actual GN web site, also very interesting and edumacational
I reckon I might get into trouble for that
Don't tell anyone please.
They are getting better all the time IMHO,,,,,, had problems in the past that were ignored but responses now seem to be tailored to fix the problem not just record it.
A recent exeption with Bigpond (we use it in the van out bush with external antenna) Telstra insisted the problem was my end, but a technical investigation revealed not enough bandwidth at the Marion SA site so all services are slow (get booted off etc) and no plans to upgrade the tower to match demand,, ahhhhhhhhhhh how frustrating.
But out bush it works well.
Thanks Doug, I already know that you need to be aware of the Wombats around here, I have seen the tracks they leave ;-/, and the trouble they can cause
I do keep an eye on the rest of the forum its all great. Can't wait to join you all.
Never forget how privileged and lucky you are. I know that we have all worked hard to be able to live our dream, but others work hard as well, maybe they don't have the nerve.
Paul
but i watch alot of stuff online so i need a big plan.. but i too use my iphone as modem when traveling or my ipad
Cheers
George
Leongatha has the same problem as Marion.No usable signal once the school releases the students from school.It starts at 3pm and lasts till 9pm. Telstra have investigated the problem but the lady in India says there's nothing wrong with the system.It appears that all the wireless broadband users in Leongatha complain over nothing. Other wise we get good service in our area,but the service went down hill the day I left Telstra.
Ken
George my info is that the plan is now modified to be $50 per month, $600 included calls BUT now only 1g data. Bring your own phone - so even if you don't have a phone you can just but one and get the deal and you're way in front.
https://www.telstra.com.au/help/download/document/personal-critical-information-summary-every-day-connect-byo-plan-50-tso.pdf
No matter how nice I am to them, they still make mistakes at my expense. I consider contact with them a traumatic experience.
Oh, as for grammer here, or is it spelling, if "few" is phew, then someone may "mine" other facets of life's lessons and wouldn't" mind" one little bit.
Sounds like a good deal,,, my only question is are you home or travelling and if travelling can you get the same access to the 3G network as Telstra because I have heard (the old grapevine rumour) that Telsta customers have priority on their network.
Cheers Baz
HI Baz421, I'll come back to you on that one, I have a mate thats just travelled to Darwin from Vic on Aldi and will have a good idea. I have only moved around Vic.
-- Edited by Jaybird on Tuesday 14th of May 2013 08:06:30 PM
-- Edited by Jaybird on Tuesday 14th of May 2013 08:07:19 PM
Gee thanks for that info, bad enough now in certain areas to get service being a Telsra customer ,let alone standing in line if you belong to another brand name...I recon people have just become used to getting crap service from Telstra ,that when they do get some kind of service ,It's like HAY ,i have to tell the world about the service i got from this company .who only normaly gets bad revieves regarding customer service.
-- Edited by herbie on Wednesday 15th of May 2013 08:45:24 PM
Unfortunately when you live in the country, there is only Telstra. We don't have Aldi anywhere near us, so thats not going to happen here. Optus and Virgin don't work here, even though we have a Telstra tower within sight of our house.
-- Edited by Grams on Thursday 16th of May 2013 08:28:57 AM
My wife's phone which she very seldom uses is on Telstra $20 per month with call costs of $1.00 per minute, and she is about to switch to Aldi (Telstra) $15.00 for 12 months no call connection fee and call costs of 12 cents per minute.
Why would you use Telstra Telstra when there are a number of other Telstra network providers at a fraction of the cost
Not on your own there Grams regarding a choice of telco services to choose from ,we are in a city of over 35,000 people counting the surounding area is a whole lot more,and the only real hope you have of any provider is to use Telstra.
I read all the complaints and moaning about TELSTRA and always have a bit of a laugh. I have been with Telstra for years for ALL my telecommunications and have never had a problem with them. Yes they are more expensive but the old saying "you get what you pay for " comes to mind. I use a Samsung Galaxy phone and a telstra 4g wireless modem and gives me good coverage almost anywhere. Internet does get a bit slow at peak times I must admit.