Installed an Icom 440 UHF radio in the tug yesterday, but after reading the destruction manual had some inquires re the many functions that come as standard  which  enhance the reception and on road use   

At about 2300 last night sent an email off to  the head office of ICOM  in Melbourne on the off chance I would get an answer in a couple of weeks or so or recieve a confusing emial attempting to explain  the finer detail  .

Imagine how surprised  I was at 0800 this morning when in came a call from the product manager in Melbourne who then took me through the entire manual section at a time, I am  now qualified  for a job with the BBC..

The best part is I gave no Phone contact or other contact details in my email  ,the only trace he had was my email address, but somehow he tracked me down  and spent a good 30 minutes at his expense  talking me through the manual .

I thought such service died out with the introduction of shoe laces .

Well done ICOM

Now that's what I call good old fashioned service. And unexpected too. What a great company to go the extra mile.

Ellen

hi wombat.      over the years,i have had lot of u.h.f.radios in the trucks.                icom   are the top of the range in u.h.f.        so i suppose mate there good  service would have to go with there good name 

yep happens all the time just when I get wound up about the mongrel service dealt out to me by one then another pops up to even out the scale

Agrees.......makes it worth while refering others to the businesses that do the right thing by you Dave

I even had a win with Bigpond over my internet account. They claim I owe them some money for going over my account allowance, but I know I don't. So I did a comprehensive audit and sent it to them and now they concede I don't owe them anything at the moment. They even threatened me over the $12 outstanding. I find this sort of threat quite distressing as I pride myself in paying accounts and having no bills. Today I received an email to tell me they found I'd paid the account BEFORE the end of the month. They are getting better after I've pressured them for the last 2 years. Good service and customer relations are a very pleasant surprise these days. Once they have your money it's often a case of "good riddance"! Well done! Now all I have to do is keep Bigpond ontheir toes. Cheers Chris

Here's another goody, The Isusu dealer in Brisbane contacted him for the part that I was talking about on this forum some time ago, and he gave me his email address, so duly sent pics and explanation with phone number, not only had the part, and its on its way to me but had suggested that as he had an exploded scehematics of the whole drive train plus ancillary stuff such as the gear lever to the box, he will take pics and email me the lot, Now thats what I call good service, Hes got my money for sure

ah! now truck, bus and heavy equipment suppliers I found are a different kettle of kebabs altogether, or I have found anyway, they are ALWAYS on the front foot as far as service is concerned, never yet met a heavy parts dealer who wouldnt give you the full 9 yards in service I could go on about our john deere dealership or our kenworth supplier all terrific people