I sent an online query to Thetford yesterday afternoon (Sun) looking for a spare part for my toilet. 9am this morning they rang, advised what to look for for and how to fix. No joy, part broken. They are sending at no cost a replacement part express post even tho toilet is out of warranty.
No that is excellent customer service.
dave06 said
06:39 PM Jun 22, 2009
ah now thetford are a very reliable and fantastic company, our old slurpy must be twenty plus years old, I emailed about a part and received a phone call the same day as to how to go about repairing the little feller
all good as far as i was concerned
mike and Judy said
06:51 AM Jun 23, 2009
Welcome back mate, hope you are well
Disco Duck said
04:51 PM Nov 9, 2009
Customer Service doesn't get any better I reckon and well done for posting it. We know who to deal with now and whose product to buy!!
Basil Faulty said
06:37 PM Nov 9, 2009
I wonder if they will send you some free chemicals as well....
Terro said
08:58 AM Nov 10, 2009
Speaking of customer service I received some great service in the last week. I ordered last Thursday a CB radio bundle from Prestigecom in Perth. Ordered online, received an email confirmation of the order, this was at 1530. Unit to be delivered by courier. Next morning, 1000 Friday a knock at the door, a ring on the doorbell actually, there stands a courier person with my CB radio bundle in his hand. Now that is not bad,less than 24 hours from order to receipt. Credit where it is due.
9am this morning they rang, advised what to look for for and how to fix. No joy, part broken.
They are sending at no cost a replacement part express post even tho toilet is out of warranty.
No that is excellent customer service.
Terro.